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based on 34876 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Darren did an excellent job, took the time to do it right.
Carpets were expertly cleaned. The process didn't "soak" the carpet - it was dry the next morning. This was the second time Darnell cleaned our carpet. We found him to be extremely competent, professional, and courteous. We would be happy to have Darnell clean our carpets in the future.
My carpet is 11 years old and been through several pets, one of which was elderly and sick, and had left a lot of urine spots in the house. After the carpet was treated and cleaned, the spots were virtually gone! I was worried we would have to replace the carpet, but after having it cleaned, it looks like we won't need to do that.
There is no problem with them being off schedule. The spots are scrubbed and the rugs are not too wet.
Unfortunately Rashad arrived quite late. Our window was originally 12 to 2PM, and moved the afternoon before to 10AM to 12PM. Rashad did call and indicated an approximate 2PM arrival since the customer before us had extra work for him to do. He was here from about 2:15 to about 3:45. Previously Rashad has moved our couches and elliptical machine out to clean under, and then back again, placing styrofoam blocks under the feet. This day, none of this was done. These items are too big to move thru the hallway to the garage, so must be moved during the service, and then back again. Rashad has always done this for us, but the time allowed was shortened due to the previous customer demand. My husband was in the garage and wishes Rashad had asked for his help to make these necessary moves. Most of the carpet looks nicely cleaned.
The previous customer should have been required to reschedule so that we were not short-changed in our time allotment.
very effective at cleaning and the employees have all been courteous and efficient.
Nontoxic and odor free while still cleaning well.
I have used Zerorez for the last 6 years. We love the end result. No odor. Just a clean carpet. I have pets and they always remove the stain and odor.
The tech who arrived was very friendly and professional. He also gave me a quick estimate of what I needed and didn't try and sell me anything I didn't need. He did a great job in a short time and the carpet dried in the time he said it would, which was 8 hours..I definitely will use zero rez again..
Service person was on time, friendly and did an amazing job,
Lower your costs, especially for tile and upholstery
Tech was very professional and nice. Carpets look great.
very professional from the scheduling, reminders, and cleaning. Looks great. Just done, so not enough time to know if spots will return.
On time, professional. Great product.
The service was excellent, the result is very good. We are very satisfied, as always.
The entire process was very efficient. The carpets look and smell great after the efforts of Daniel. He was very polite, professional and performed a miracle on very old carpets! Thank you.
Fast and clean, clean, clean
Prompt and courteous service with excellent results.
Sal did a wonderful job for us.
Cleans nicely with no chemical residue; technician was very nice and professional and did a great job!
Prompt and polite service. Thorough cleaning without residues and harmful chemicals.
The carpets and kitchen tile came out great. Matt did was on time and did a nice job.
Excellent communication, professionalism and extremely satisfied with my clean sofa and carpets!
They don't smell and they work
I like. It that no soap goes into my carpet. It stays clean longer.
We were very pleased with the young man who spent time and attention doing a great job.
I like that it only uses the water process, without any chemicals. I have allergies and one of my pets has very bad contact dermatitis allergies, so I need to be really careful what I use on the floors. It's a little more expensive, but it's worth it. It also dries quickly and the carpets look almost like new.
My carpets look great. The technicians are excellent. They show up on time, are very helpful and kind.
Technicians are very knowledgeable and conscientious with high end carpet and upholstery. You have repeatedly gotten out serious stains, )red wine, red sauce and heavy, greasy gravies) with no damage to the fabrics.
He was on time...neat..polite..efficient and my carpet looked like it was brand new
Your serviceman was professional and efficient