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based on 32859 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemicals . Excellent service. On time . Extremely polite and respectful and very professional associate that came to my house.
quality and professionalism
Daniel is a horse he is the best see you again thanks ladies ask for daniel q
I was a former Haines and Cross fan. Jose the tech was very good. On time, responsive, helpful.
The vehicle he was driving looks like it needs repair, the amount of exhaust that is emitted during cleaning is a concern.
The Granite rejuveanation was a total waste. $200.00 for 10 linear feet and not anything more than you could pick up at home depot and do on a Saturday.
The carpets look amazing
Scheduling was a challenge, appears to be some communication breakdown.
1st time i scheduled i was confirmed for Tuesday 13Sep but then recvd an email with Wednesday on it.
had to call back and get that straigt
had to postpone and reschedule for the following week 20Sept and even after i left a msg before 8am i didnt get a call back until after 11am. I had already called a 2nd time to speak to someone who took care of it.
Great customer service. Prompt and did the job quickly and efficiently.
Everything. Years ago I heard your ad on the radio and made an appointment to have the rugs cleaned. At that time you were just starting up and the owner and another gentleman came and explained that this is one of the best ways to have your rug cleaned. It still is to this day and Eduardo did a beautiful job of cleaning my carpets.
Thank you for your service.
Marilyn Hubbell
I was impressed with the results. Your technician was on time, very professional and friendly. He explained the process and was very efficient and effective in cleaning both our carpet but also our couch and chair which had not been cleaned since we bought them some 14 years ago.
The technician and the care he took
Professional employees, and quality of service.
The service is clean, fast and works. The Service rep.,Rashad Jordon, is the only one I will use. He is great, friendly experienced ,personable and professional. GIVE HIM A RAISE.
Courteous, friendly, efficient, dependable service! My carpets feel and look so clean. And with no residue, the fibers remain soft to the touch! Thank you for a job well done!
Great job. I've had my carpets cleaned a few times in the past 5 years by other companies and they definitely look the best after this cleaning.
Technician is always on time and professional with the right amount of friendliness. Our rugs are always cleaned and dry quickly. The other services we used in the past always left our rugs super wet. The only improvement I would like, I would like to talk to our local office instead of a call center. I lost the direct number this time around and hated the "call center experience". The local office knows me as a customer and everything is so much easier and quicker.
The technician, Robert was the best I have had. I don't know what he did differently from others of your staff, but my carpet looks like new!! He is the best and I will request Robert in the future.
Michael was fantastic. Very professional . Did a great job.
MATT WAS CAREFUL WITH MY FURNITURE AND THE WALLS. I don't know anything about your products. Thank you, Mrs. Last name removed
natural and nice clean smell. MY white tiles never looked better!
The service professionals were friendly and head working
Efficient, drys fast, stays clean longer
Robert did an excellent job cleaning our carpet and couch.
Price is reasonable, love the whole concept of green cleaning, technicians arrive on time and are courteous. Always happy with my cleanings!
My tech was awesome and did a great job in a very timely fashion. Great experience.
BS"D
I like the thoroughness and meticulousness of the Zerorez Service Workers. I like that they bend down scrape off the gum from the carpet. I like that my sofa smells fresh and clean. Best of all, I love the fact that the stains don't reappear after the carpet dries! My carpet looks like new. I wish you guys had outlets in NY and London for the rest of my family.
i like the fact that they didn't put soap into my carpet
EXCELENT, WOULDN'T USE ANYONE ELSE
Your products work. Your technicians are polite, and work effectively.
The carpets were not stiff after steam cleaning
The service representative came here to get the key for the next day. The carpet was so nice to see this Monday with all of the stains gone. It looks great again.
Thank you!
The rugs look clean and the drying time was amazing! Very professional, service. Your company is so much better than COIT!
Carpet looks good. Like the guarantee that any stains that appear again will be treated free of charge.