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based on 32859 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the thoroughness and meticulousness. I like that they scrape off the chewing gum that's glued onto the carpet. No stain escapes them. Best of all, I like that my carpets look brand new when they're done! My sofa too!
The products: They work!
The service: Alex, the young man that cleaned our carpet did a wonderful job. I told him that I knew it was stained quite badly, but for him to do his best. It looks wonderful! Yes, there were maybe 5, less than pea-sized spots that could not be taken out (knew that could happen), but the rest of the carpet looks so fresh and new. We are selling our parents home, and now we are proud to show it for open houses. Alex was also very polite and friendly. He like Jose, who did our home, would be highly recommended. My sister was very pleased, and so surprised that it could look so good.
We highly recommend Zerorez for carpet cleaning.
The Results
I have used a lot of carpet cleaning companies, but nothing comes close to cleaning as well as Zerorez. The technician was prompt, courteous, professional, and above all did a great job! I have already referred friends and family to Zerorez.
THAT NO SOAP RESIDUE EXISTS. THE SERVICE IS EXCELLENT & IF NOT SATISFIED THE FOLLOW-UP IS SUPER. ESPECIALLY LIKE THE TECHNICIAN ROBERT KEITH. EXCELLENT WORK & VERY PROFESSIONAL!
The day we were scheduled for service the truck broke down but no one called to let us know so I had people waiting beyond the due time who finally had to go and told the driver he wouldn't be able to do the work that day. The company should have kept me informed.
Commitment to customer satisfaction, professional personnel and reasonable price.
The carpet stays cleaner after Zerorez has cleaned the carpet and is cleaner from the start.
This is my second time to use ZeroRez and I couldn't be happier. I'm amazed how well all stains came out and how soft and clean all my carpeting and area rugs are. Brett, the technician was on time, courteous, very efficient and professional. I'll definitely use ZeroRez again. *****
fast reliable great work
Your technician was great.
Very professional!n Thank you
I love that your product is all natural.
Clean smell, carpets came out beautiful.
On time. Thorough. Careful. Thoughtful. Courteous.
Great Service and Great Results - no down side!
Always punctual, professional and yet very friendly, offer helpful suggestions for maintaining carpet and upholstery and always top notch work! Couldn't be more satisfied after having used Zerorez for many years.
Thank you very much!
Clean carpet
Not very affordable. Each add on was very expensive, so the extra things I would have had done was out of my reach. This was done yesterday and today my house smells like dirty socks. The technician started warning me before he started that my spots could come back, & if we called he would have to charge us to come back & treat it again. It felt like he was setting us up for a job not well done.
I just love the lack of residue left after the clean. Buy more of the big trucks!
Really works well! Dray fast too!
I use the urine spray and although i think it has potential it never really gets the smell out. I dont know if the technician needs to put more but when you pay extra for it they need to be generous.
I like that you don't use shampoo or detergent.
Cleanliness, thoroughness and professionalism.
I like that they clean without leaving a cleaning product smell. The men are professional, on time and helpful.
Your technicians are clean, helpful and thorough.
Fast, friendly, service and it looked better than expected when it was all done.
Your technician was highly professional, courteous, and helpful.
And the carpets look great!
Sal,was a great help,in making suggestions and he is very polite. He was very clean in preparing my house to bring in the hoses. Once the job was done he went over the areas he completed and asked if I had any questions or concerns. Which I didn't. My carpets and rug looks great. Thank you Sal.
An excellent job was performed on my couch and bathroom carpet. Very personable young man. Customer service was rather confused. First of all I accepted a 3-5 time frame on Monday. Then was offered an 11-1 time frame, which I accepted. Received an e-mail on Friday confirming my appointment for Saturday. The technical arrived before 11, on Monday, which was perfect. Afterwards I received a telephone message from Austin who confirmed my appointment, which had already taken place.