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based on 32859 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional and job well done.
Professional, courteous and great customer service
Keith was awesome
Clean service
clean carpet, fresh smelling, quick drying, no dirt build up right after cleaning
Quality of service, service providers, chemical free
Our technician, Jose Osoria was wonderful! He did a great job and had a super attitude. It is because of him that we are referring all of our friends to your company!
Thank you!
Very polite and professional.
It is a pleasure to do business with a company that does what it says, when it is to be done and in a timely manner - plus doing an excellent job. I found you many years ago and at that time you did a wonderful job. The same this time. Spencer, your representative called 5 minutes before arriving, was right on time, presented himself in a graceful, wonderful manner and did an excellent job. Thanks again - everything looks great. Sincerely,
Judy Last name removed - Rancho Palos Verdes, CA 90275
Friendly, fast and conscientious
Thanks for an excellent service. Sal did a professional job in every way. He was on time, thorough, careful, caring, and explained the process along the way. We are very happy with his work.
Prompt arrival time and quick to clean our area rug too!
Very happy with how my carpets turned out.
Quality, communication, people
Eduardo is great. Arrives on time, professional, and does a wonderful job. Thank you
Alkaline water. Choice of using chemicals or not using chemicals. Ease of scheduling. Technicians show up during scheduled time and call when they are on their way.
Hello, first of all your team was very professional, Jeff with good customer service over the phone, then I met Eric very cordial and knowledgeable about hardwood floors. My only recommendations are that you should provide Jose with some more training. Jose was cordial enough but lacking of knowledge when it comes to be careful with minor details. Details that are very important such as floors and surrounding spills. Other than that everything was good Thanks very much
odor free and fairly dry product used.
Highly efficient, excellent job and VERY personable representative!
Carpets and sofa looked great-Jose was on time and very courteous
My dog had to take diuretics for several years and would pee whenever and wherever. The zero residue, no urine smell and clean carpet is what I like about your products. Daniel has cleaned my carpet several times and I totally appreciate his professionalism, dedication and kindness.
Daniel was great, so this is a complement for Daniel:Called prior to arriving, (we like that).
Right on time, (we like that also). Everything looks great, except a residue on the floor, which came up effortlessly after a quick washing. Hope to see Daniel again so we can keep our floors looking great!! P.S. Took a little longer to dry, but worth the wait.
The guy we had seemed reluctant to move any furniture at all--our couch is very light and elevated on legs. I can move it all by myself, but he didn't even try to move it so I did. Same with our living room chair. He wasn't very thorough, and took less than half the time the last guy took. And the last guy moved our dining room table back an forth to get under it, this one didn't even try to clean around it much. Other than that, the carpets do look better.
Very professional service. All spots were removed and did not reappear! Technician was friendly, professional, and efficient.
Robert , has been cleaning my carpet for 7 or maybe more years. Robert is the biggest reason I continue to call on your company. There is no questioning the job Robert will do. He always does his best. It is very hard to find good employees that take pride in there work. Robert is that employee, you are blessed to have him.
As far as the company, I respect how Zerorez is always trying to improve.
Thank you
Name removed
Carpets stay clean longer than other carpet cleaning businesses. Our technician was professional , polite , efficient!
You can share, but can you only use my first name and last initial? You can use my city.
Keith was fantastic. He was friendly, knowledgable and professional. My carpets look great and no smell. My shower needed a good cleaning and he took time to make it perfect.
High quality and professionalism of staff. Most recently, Keith Almanza (Invoice #66800) did top notch work and was extremely polite & professional. It is the recurrent job well done and workers like Keith that keep me returning to Zerorez time and time again. Don't change anything.
Your service techs are extremely well educated about their products and cleaning. They are polite, professional and super helpful, giving me the feeling that we'll get everything done and back in order. Makes me smile. Please give a shout out to Sal and thank him again for us. He made our day! And, if possible, we'd like to have him be our "regular guy", when we're ready to clean again.
The method of cleaning was very pleasing to me -- no chemicals and wondering if all the solution / soaps came out of the carpet.
The technician was very professional and did a beautiful job.
The tecnition was very helpful and friendly