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based on 34876 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very satisfied but you need to let us know about the water purification charge of $19.00. That was an unexpected surprise. Phone estimate didn't even come close to what I ended up paying - not pleased with that either.
I have used Zerorez since 2009, when I moved into my current home. The service is always professional--I have always asked for Robert Keith since the first time I used Zerorez. I appreciate your new pricing ($60 per room); it allowed me to use the service this time. I am retired and on social security, so the new pricing fit right in. I will continue to use Zerorez (and Robert Keith) in the future, as well as recommend your products to friends and family. Thank you.
YOU GOT THE SPOTS OUT!
NOONE ELSE HAS ACHIEVED SUCH CLARITY AND BRIGHTNESS!
ARRIVED ON TIME
TECHNICIAN WAS POLITE AND EFFICIENT
FINISHED WITHIN TIME ALLOTTED
DON'T FORGET TO GIVE EDWARD BARRIOS HIS $25 COUPON FOR REFERRAL!
Jonathan did a really good job and is a very pleasant fellow. I am just waiting to see if the soiled areas "come back up".
I love the truly clean look and feel of my carpet after cleaning. Having a young child in my home as well as pets, I'm glad to have chemical-free way if cleaning carpet. I can't afford to replace my carpet. After cleaning, it looks like new!
You do a fine job.
You guys are extending the life of my 25 year old carpets. Going to schedule every 6 months to delay inevitable new carpet or tile floor purchase.
This is the second or third time we've used Zerorez. We have been happy each time. Brett has been our technician each time and he is absolutely the best! Super good at cleaning, super polite and super personable!
The guy who cleaned the carpet was wonderful, friendly, polite and worked hard, no slacking. However the carpet was not as clean as I would have liked in doorways, maybe my expectation was too high? but it's in the bedroom upstairs with light traffic and only 4 years old. The other thing I was told 8 hours drying when I booked on the phone, I have 3 sets of French doors in this room and had them open all day, it took 36 hours to dry enough for us to sleep in the room again.
My carpets look like new! Daniel was friendly, professional and got right to work. He was thoughtful about leaving the front door open when there was smoke in the air from a fire nearby.
On-time arrival; very thorough'
Some stains were bad. but now the carpet looks brand new.
Great price, great service. Juan the tech was extremely good and nice and polite!!!
Excellent service, very clean and healthy process.
Clean process, prompt and courteous service
It would have been nice to know that I could not walk on the carpet for 6 to 8 hours before I hired you. I could habe been more prepared with my daughter and dog. Other than that, the carpets look great!
Thank You!
Dried quickly.
Can't think of anything. Perhaps more cost friendly
After being upset and disappointed by another company claiming to be Zero Rez and not showing up, we were able to have an appointment the next day. Our rep was very knowledgeable about the services and the process which made my husband very happy. We had our tile floors and carpet cleaned, and they both had super results, came out very clean.
He did a very nice job. But very expensive. Nice gentleman.
Tech was very nice
They are affordable, on-time, effective, easy to book and technicians are friendly, trustworthy and professional.
The lack of soap residue sold me. The technician was very professional and friendly.
Thorough prompt service
Not interested
I like that the carpet stays cleaner longer AND that someone actually reads the comments from the clients and follows up with the client's concerns. This is OUTSTANDING service from a business and I applaud Zerorez for doing it.
Efficiency
Professional service, and keeping in touch about my appointment.
This is the second time we've used Zerorez because we liked the way they cleaned the carpets last time and the great service. We won't be using any other carpet cleaning service. Matt not only did a great job of cleaning our carpet but gave us some tips on what to do between visits for spills, etc.
This was the third time I used Zerorez. Had the carpets and tile done the first time. Fantastic! I was disappointed the second time because the carpet was wet. Decided to try again yesterday. I told the technician in advance not to leave it wet. He did a great job. Totally satisfied.
Carpet looks great, Robert is superb