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based on 32859 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and great service.
Thorough carpet cleaning - thanks!
Your company was recommended by our neighbors. We gave our name & number to whoever serviced Berkery's home in San Juan Capistrano. It took the office at least 6 weeks to call us to schedule an appointment.
Then when we were scheduled, I was told the serviceman would arrive between 8 and 10am. I asked when the first appointment was, and was told mine was the first. I questioned why the first appointment of the day has a two hour window.
I was not happy with the office and had decided to not use your company again.
What changed my mind was the serviceman that came. He was very nice and did a very good job. He saved a customer for you.
Serviceman was cleanly dressed and very nice . Did good work too. Very happy!
Excellent service.
I rated you based on previous service. This last visit was much less satisfactory, as I stated previously. In the past, furniture was replaced with paper coasters under the legs, extra time given to spots (one is still there), and more surface covered. This cleaning was completed in an hour and I am seeing scrapes on the walls that I don't believe were there before. I could be wrong but they look new.
Excellent, professional service performed in an efficient and courteous manner.
My rugs have never been cleaner
Clean fast and professional
My shag carpet was thoroughly clean after Zerorez did the job. Was told they sprayed something on carpet first and then cleaned with water. No smell or residue at all. They came at the time indicated and stayed until job was complete.
Courteous, capable, energetic representative (Daniel is the greatest!); and use of pure water -- no soap to act as a dirt magnet!
I have always been extremely pleased with the end results.
The technicians have always been prompt and courteous. I have used your service for over 10 years.
Since I did not have a fourth area to add for free in the promotion, I thought the area rug in my living room should have qualified. When I mentioned that, my service provider stated it was not possible, but it was a $50 value, so he discounted that from the protestant I added to trooms. However, he did not tell me the cost before he did the work. I suppose, I should have asked for the price, but I didn't think that an 8 x 10 rug would cost almost 3 times as much to clean as an entire bedroom. I was hit with a bill for $383 for work that I think was worth about $290. Why can homes with 4 rooms have their carpets cleaned for $250, while my home with only 3 rooms and an area rug costs $359? I don't think that is really fair.
quote on additional rooms prior to arrival. didn't feel as though the choosing solution was sufficiently apllied. such a quick small spray...can't see how that was enough.
Robert did a great job cleaning my carpet. He was professional and courteous.
Fast, friendly, clean and efficient.
Pet and kid friendly cleaners.
Everything
Servicemen did a very good job and very helpful.
Everything goes very smoothly. I called to make an appointment, I received a confirmation phone call and and an email. Our technician, Rashad Jordan, called to confirm his arrival time. He is very efficient and knows how to get the job done. Our carpet looks great.
Rapid response to my initial request for services; excellent phone interview determining my needs; very knowledgeable cleaning specialist who gave me an accurate estimate of costs, and outstanding cleaning service in one day!!
Friendly and terrific service
My carpet comes out so well. Was I supposed to get a free bottle of spot cleaner? I didn't.
It cleans!!! And lasts for more that a month. That is all that I care about. The best carpet cleaning ever.
So far so good... Out carpet looks very refreshed! we have a couple of tough spots, but hopefully over time, they will fade.
Robert was very good and gave great service!!
prompt,courteous,well dressed,polite
The professionalism ,on time, courteous well educated technician.
It doesn't leave a film on your carpet. NO SOAP. Service is great
I like that your product does not leave a soapy residue on the carpet that attracts dirt,
and I like the protectorant you can put on after the carpet is cleaned.
Quality service everytime. This is the 3rd time I have used Zerorez and have been pleased each time.
Very pleased with the outcome of the carpet cleaning. Technician reviewed expectations before starting. He did a test on the tile grout so we could decide whether to go ahead with the cleaning and sealing.