- Phone: (949) 387-2222
- Visit Website
based on 34876 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The process really gets the stains and dirt out, leaving the carpet looking like new.
BS"D
I like how careful your workers are to get out every last spot and how thorough they are. Best of all, I like the fact that the stains stay out and do not reappear when the carpet dries as they do with all the other carpet companies I've used. Since I've discovered Zero Res, I've used them exclusively.
My carpets are very clean, amazingly clean, and without toxic chemicals. And the technician was very nice and very helpful. (First name removed)
The gentleman that cleaned my carpet was great and very polite. Thank you very much. I will always recommend you to my friends. First name removed Dalla Corte
Great product and service!
Do you guys do a great job on my carpets. You always show up on time and the process always goes smoothly
Always a good job!
Carpets look fantastic. Service tech was professional and did a great job -- On time and outstanding results. Thank you
My dog has allergies & Zerorez is ok.
The office staff needs to have better communication with the customer and with their service tech. My service tech did not know all the info. I had provided the office staff regarding size of the surfaces to be cleaned and extra services requested. For instance, we needed some furniture moved and the office didn't say there was an extra charge for that. So the service tech said more $ would need to be added for services he should have know about before he came. Consequently, it took him WAY longer to complete the job once he started. We agreed on a fair price but it was left for the service tech to figure it all out.
Very pleased with the service. Tile and grout much better.
Good product, consistent good results.
Can't believe that our 13 year old cream colored tile grout could actually look new again. Such a great job!
No chemicals.
Juan Morales was very professional.
Robert is the best. He always goes the extra mile.
Good communication, friendly staff, and great cleaning job.
I like how clean my floors and upholstery are without any residue and the professionalism of the technicians. I have used ZEROREZ over 10 years and won't use anyone else!
Robert and his trainee did an excellent job. Very fast and one of the best cleanings I have received from Zerorez!
Moved some furniture around and put some on the beds promising to put them back with plastic under them. At the end made some excuse that they may stain the carpet! Hey you said you will put plastic under them! I ended up with chairs on the beds and other pieces of furniture in the bathrooms! I told him my husband is out of town and I need u give me a hand at least to move them back... I did not pressure him. So I had to wait 2 days for my husband to come home and put them back!
Also he only had one blower which he put on the stairs and nothing for the other rooms.
I am disappointed.
Everything was just so pleasant and easy! From first phone call to make appointment, to technician's promptness and heads-up call, to technician's demeanor and professionalism, to the fantastic, miraculously clean carpet I am now enjoying! Thank you!
One note for improvement...my carpet took a full 24hrs to dry, far beyond the estimate of 8hrs given on then phone. The technician estimated 12-24hrs when he arrived, and my apartment's carpet was tacky/damp well into the next day.
Ensure a great job is done the first time. Twice I have had to call the technician back to redo an area or job. The company is extremely polite, accommodating and does not charge for touch ups. After the second time to either touch up or redo an area, the carpet looks amazing!! I just wish I wouldn't have to call and inconvenience the technician to get the awesome results.
your worker called b/4 he came, as promised, was prompt and did and excellent job.
i would request hi again
My carpet smells disgusting after the cleaning. I should have never had it cleaned.
Very professional
Your agent, Livingston, did a great job. He was also a very pleasant young man to deal with.
Great results & top notch customer service!!!
no time at moment to do this stuff.
always professionally done
Dennis Smith was a great technician. He was extremely thorough and very careful. My carpet and linoleum look like new. Would definitely recommend zerorez, especially with techs like Dennis.
Super disappointed in the cleaning of my tile and wood floor. Carpet the week prior great. Tile not so much. The normal stuff my everyday house cleaning service cleans in the tile is better. There was soap scum still there and the darker areas I thought would be cleaned are still there. I was expecting a before and after like your marketing pics. My tile not so much.