- Phone: (949) 387-2222
- Visit Website
32859 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our carpet was still very wet 7 hours later after leaving all the doors and windows open to let it dry. I borrowed a dehumidifier from my neighbor and the master bedroom was dry by morning, but the downstairs was still damp and we moved it from room to room until there was the dampness was gone. That was almost 24 hours later!
How well Zero rez cleans my carpet without the harsh chemicals and never leaving my carpet feeling "crunchy or sticky" For the most part, the technician are very good at keeping the corners protected and cleans up after the service.
Everything!
Eduardo was on-time, explained the entire process and then got right to work. He was professional, great attitude, very friendly, neat and did just a great job!!
Prompt. Friendly. Very pleased with the quality of service. My floors look "Brand New"
Super friendly service and excellent dry time! All dirt is gone!
Very dirty carpets were cleaned and they look great now. The carpet cleaner (I can't remember his name) was very professional and took extra time on the carpets. This is the second time I've used xerorez and I will definitely use them in the future!
Quick and efficient. My old carpenting looks like new every time, even with 4 kids and a dog doing their best to mess it up!
they don't smell and they still work!
Sal did another fantastic job!!
EXCELLENT SERVICE AND I LIKE THE FACT THAT YOU DON'T USE CHEMICALS TO CLEAN
Clean, green, very thorough
Great customer service.
My bedroom carpet was too wet after treatment. The technician left at 1;30 pm. I had to put towels on to carpet at 11 pm and remove the wet towels in the morning. I had to put new towels again last night. The carpet is still not dry.
Clean Carpet...what else
I think at the point of phone call, the inside reps should be able to ask what the carpet cleaning needs are for, ex.. is this for pet stains, wear and tear, etc... this way they can recommend the washing of smaller rugs from the get go. The girl I spoke with wasn't very professional, seamed very young, not attentive, and no listening skills.
Servicemen are always prompt, professional and very careful
with my personal belongings. I love the results and would never
allow anyone else to clean my carpets or furniture.
The professional nature of the technician, his broad knowledge base, and a fantastic job
No chemicals.
Carpet is very clean. Technician did an excellent job.
Our technician, Daniel, was awesome!! He was friendly, professional, knowledgeable, etc.... He did a great job, set expectations for some of the stains and the carpet looks great!!
Chris Warner
Pastor
Calvary Baptist Church Anaheim
The "green" process, stone flooring looked great after they were cleaned and Robert Keith was knowledgable and did a great job.
They are clean and not filled with chemicals!
On time and polite.
My carpet was still damp this morning, although Robert (who was very professional and courteous) said it would dry in 3 to 6 hours. So next time and there will be a next time I will request extra "extraction" if that is the right term.
quality
Matt, the service technician is prompt, efficient and attentive to detail.
Communication lacking. Do not mind the length of time it took to clean the carpets but pick up and return times were not communicated.
I love the Zerorez cleaning process and really appreciate that technician Brett Spence does a terrifi job. He is professional, thorough, pleasant & helpful, fast and my carpet looks like new after he's done cleaning it.
On time and courteous service. The carpets were beautifully cleaned and there is no residue from the cleaning process left in the carpet.