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based on 32773 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Offer to move the furniture, my wife was home alone and had moved most of the furniture but a couple of the couches are to heavy for her move and the guy from Zerorez did not even offer to help move them. A little better customer service would go a long way.
Robert was very profesional and very detail oriented. So far so good on any return spots coming back. Thanks much
With the products you use there is no left over residue. My carpets are exceptionally clean and they stay clean a lot longer.
Great work by your team every time...wonderful personalities and excellent work ethics...always working hard to make the customer very happy...and actually going above and beyond to
be sure everything is done to the customer's satisfaction...
The area rugs and stairs got very clean.
I like the chemical-free process and how good my carpets look after cleaning!
Don't need to fix but I was a bit disapointed with how the corners were left less clean than the areas where your cleaning device could more completely access. I had to go back and clean the corner areas by hand after your rep. left. I also thought he could have been a bit more careful in tracking water from shoes and hoses through the house.
That it is effective without chemicals. Our technician Keith did a food job.
Clean, professional, well spoken, knowledgeable techs who do an excellent job.
The service man came on time, was very polite, courteous, helpful, and did more than we expected; good value for the money; the carpets were cleaned thoroughly, and we know we made the right choice.
The representative was professional and did a wonderful job. The carpets looked fantastic.
I love the fact Zerorez does not use soap or detergent and the result is a much clearner and softer carpet that looks and feels clean for a longer period of time. Also the many added services for house hold needs are very convenient and important. I feel the pricing is a bit highter than most companies but the results are better than most companies. My only complaint would be the lack of customer service flexibilities and the length of time to receive a call back. If i was not so happy with the results, i would not have continue to use Zerorez.
The process really worked on taking out the smell of dog urine in my brand new couch. It was awesome.
Diego was awesome! The carpet looked new when he was done. The spots were all gone! Diego took the time to make sure we were satisfied with the job. I would recommend it to anyone who needs their carpet cleaned. Great Job!!!
Stains still showing in family room
On time,efficent, great job on a really dirty carpet.
The service person who performed the work and the results.
ZeroRez has excellent, friendly staff, reasonable prices and offers a timely, quality service like no other - totally awesome!
The carpets are really clean and the stains have not come back.
Friendly staff and quality product
Carpets came out great.
The service is wonderful - people friendly, knowledgeable and very professional; my carpets were cleaned thoroughly and look terrific.
Love your service and product. The guy who did the work was neat and personable.
He did a very good job. I am in the carpet industry and have always use the Host
Carpet Cleaning Method before, but will be happy to change to your product and
recommend it whenever possible.
I like the quality of the products and the professionalism of the workers.
The technician came when he said he would. He called first to narrow the time window. The carpet came out beautifully, dried quickly and felt like new. The only reason I'm not rating it 10 is that I had some other things I wanted done and somebody was supposed to call me back to schedule another visit. Nobody called. The technician said he had problems with his truck and was running late so he couldn't do what was not on the work order. It's my fault for not asking that those things be added when I schduled the carpet to be cleaned. However, if he said somebody would call they should follow through. Now, instead of paying Zerorez, I'm going to clean the area rugs and upholstery myself. Possibly it's not cost-efficient to come out for just a couple of chairs and two small area rugs. I'll definitely call Zerorez again, because I think the carpet looks like new and there's no chemical residue to worry about.
No major order, fast drying time
Fast and efficient. Professional, and you do a great job.
Everything. The technician Douglas Arias was excellent, on time, very professional, good with my dogs. He explained things honestly. Didn't try to sell me anything. Gave me advice on letting it dry, and those great little plastic booties. And my carpet looks better than it has in years. So far, none of the spots I complained about have come back. And the carpet feels soft, not crunchy, unlike after other companies clean it.
I initially was going to go with someone else because your prices were higher. But I realize the other guys all try to upsell me anyway, and the carpets don't look good for very long. So I think you have earned a new customer. And I will tell my friends as well.
Took care to protect corners of walls from cords and cleaned up after service. Courteous and on time.
No chemicals. Eco-friendly.