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32773 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was impressed with how quickly it was done and my carpet dried. I also appreciated the fact that when I called regarding a concern I had that I was reassured that if I still had a question once my carpet was completely dry you would send someone out to check out the problem. Once my carpet was dry there was no problem.
Service is impeccable! Technician was on time. Technician was professional and very accommodating. The before and after of the carpet cleaning was unbelievable!! Beautiful job.
It appears that my carpet has no resideue.
The gentleman who cleaned my carpets was very professional and upfront about what stains would likely not be completely removed. He cleaned a very dirty carpet, and there was no smell of chemicals afterwards. I have received many compliments from visitors to our home since the carpet was cleaned. This is a GGRREAT way to clean carpets!
Extremely satisfied we...carpets look beautiful! Technician very professional..will use again! Highly recommend
I had my kitchen floor (tile) steam cleaned. The technician then had an associate seal the grout. The technician dripped grout sealer on various tiles across the kitchen. When I pointed this out to him, he told me it would be okay, it would dry. In actuality, the grout sealer has made spots on my floor and after a few weeks it still has not come up after several washings. I was happy with the steaming process. The drip marks have made me unhappy with the process as they detract from my clean floor.
I called the next business day and left a detailed message regarding the drip marks and have never received a call back.
I would be happy if the tile in question were resteamed to removed these drip marks.
Zero rez. Does the job.
Your cleaning crew that came to my home were very professional and extremely knowledgeable. They did a fantastic job!!!!!
I think the service cost a lot for the time it took
Quick professional service. Josh was great.
No chemicals! Great service!
My carpet was so dirty I was embarrassed to even have anyone come in to clean it. Zerorez products and technician brought new life back to my carpet. I was, also, impressed by the professionalism of all the employees with whom I spoke. Thank you Zerorez!
The quality of the results were and are still outstanding. My wall-wall carpet is 11 years old, and had many old stains from a dog and 3 cats. I never thought they could be removed, but they mostly have. It's amazing!
The service person, Keith, was also very excellent and patient.
I have already recommended your services to two potential customers.
1) Moira Nelson in Hermosa Beach, CA and
2) Janet Ostrow in Los Angeles near Century City.
Thank you!
Name removed
So far the spots have not come back. The service guy was pleasant and efficient.
Your service person, Diego, was professional, fast, and thorough.
that the product is non toxic and doesn't leave residue behind to attract dirt
Prompt and efficient service.
Very happy with quality of cleaning. In fact, best cleaning I ever had, but your price can be more competitive. You should be just a bit higher than the other guys, not double.
It was the best carpet cleaning job that we have had in our last 34 years in this house. Also you crew was very professional and if you can keep the cost at $200.00 we will definately be using your service in the future. we thank you for the good job well done.
I've already recommended your service. I especially like the work of your provider who did a rapid and excellent job. The carpet looked beautiful for an important party, and, of course, promptly got a major spill by one of the people who attended. I mopped it up as best as a could, and in a few months we'll probably have you back to do even more of our carpets.
By stating up front the total cost, be a little more clear on your commerical exactly how much is three area's.
Your cleaner does the job and on time!
The fact that no chemicals/soaps are used. That means no residue and my carpets will stay cleaner longer. Our technician ("Livingston") was courteous and efficient. This is the best cleaning my 21-year old carpets have ever gotten.
Very efficient, good job, very pleasant employee.
Robert was on time , professional, and very helpful. I like the product because it cleaned the caroet and couches without leaving any residue. Our carpet and couch look like new!
The technician was very professional and informative. He suggested that I also consider having my tile floors cleaned, but he totally avoided the "hard sell" approach. Instead, he showed me what a small area looked like when it was cleaned--the work spoke for itself! I am very happy with both my clean carpets and my clean tile floors!
Stunning results. Professional workers. Thoroughly first rate.
All of the spots came completely out of the carpet, even the really bad ones, and none of them reappeared. The carpet is soft and not crunchy with soap residue. The home touch up cleaning kit works phenomenally. THe technicians were excellent, efficient, neat and clean and extremely nice. We are very happy with zerorez and will use this service again. I have already recommended it to some friends. We are done with the old carpet cleaning method for good !
I was very happy with Zerorez carpet cleaning services. My carpet was only a year old, but with two little boys it was looking pretty shabby already! Luckily, none of the stains were permanent and even after two months our carpeting is still looking great after a visit from Zerorez. I was very pleased that everything was dry in a reasonable amount of time. We were also helped by a warm day combined with a fan, but I did not feel like the carpeting was "soaked." Marcel was fantastic. He was thorough and quick, and so pleasant. I also appreciated his advice about how to treat minor stains and how to keep our carpeting looking great until our next cleaning with Zerorez.
Very effective and of course no residue!