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based on 34663 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Robert's work was amazing. He always gave 100% effort in anything I asked him to do. I love my tile and carpet. I feel like I am in a new house. Robert definitely wanted me to be happy with his work. He did extra work that I did not ask him to do and offered suggestions on how to keep my floors and carpet clean. I would have him back in a heartbeat. Thank you Zerorez for the fine work.
I LOVE this service because the last thing I want in my house is chemicals. The technician was very nice, professional, well groomed and did his job quickly. The only improvement could have been a touch more thoroughness. He missed under my bed, where my dog likes to take his treats and muck up the carpet. I'm sure there is also a ton of dust mites living there too. Wish he had not missed that, but otherwise, I'm happy as usual. Well worth the extra cost.
My carpet looks amazingly better,
and The customer care I received today was outstanding.
Thanks so much!
Julie
No chemicals
They were clean, neat and early
I love the carpet cleaning service as well as the spot cleaner, which Robert, the technician, informed me is now free refills. Woohoo! He did a great job informing of the best way to use that as well as the smelly goof stuff!
U r the bomb. excellent work and the techs r top notch. My carpet looks brand new.
Your cleaning lasts more than any other cleaning service I've used. Regular soap cleaning leaves the carpet ready to collect more dirt. Zerorez does not get dirty nearly as quickly. Also, your people always do a little something extra to do the job better not to mention their courteous service.
I am not satisfied with results of your technician's cleaning efforts.
Always knowledge and professional Technicians. Very pleased with carpet cleaning and soap less method. Have used Zerorez for years and will continue in the future. The most recent tech to clean our carpets, Maurice, is outstanding.
I liked your service and will call you for service again. It is my personal policy that I do not recommend products and services over which I have no controll to others. Sorry. Your technition, Bryon, who did our work was wonderful. Please exrend our thanks. G P Last name removed
After using many companies throughout the years, Zerorez is the only company to provide a service that actually cleans the carpets. It is nice to enjoy the clean carpets without having the dirt return a few days after the cleaners leave. With other companies the carpet appears clean when they leave our home, however, within days (and sometimes even hours) the spots return to visit. We wholeheartedly recommend zerorez. And a bonus is that the gentlemen (and I mean gentlemen) that work for Zerorez have always been clean cut, well groomed, and polite. Gil was no exception to the typical Zerorez employee we have had in our home. He was soft-spoken, polite and kindly explained what he was going to do and how he would do it. Its a pleasure to do business with you.
David was very thorough. I will recommend him to anyone.
Professional!
No chemicals knowledgeable personnel high level of customer care
The technician was very professional / very polite. He did a great job.
Thank you.
Reminder notice, on time, very thorough in explaining what they can or cannot do.
Carpet is not left wet - others take two or three days to dry. This is my third usage
and very satisfied. Name removed
Robert is very diligent and he is one of the primary reasons we use you.
Professional. Technician on site was very helpful and competent.
Prompt, Fast and Neat... The carpets are clean, stay clean longer and are not stiff after drying.
The tech was on time and had some information to share with me on keep my carper clean between cleanings. Thank you for the great job.
My quote was $249, I told her I know it will be more due to urine stains from dogs. Dennis said stains would get lighter but most likely not go away. He quoted me $500. Then he told me about "the claw" and that it would be $25 per area to do the claw which would get that area specifically cleaned. I added 8 claw areas at $200. Paid total fo $750 to Zerorez. As it happens, "the claw" areas just took the urine and spread it out so now rather than small stains, I have these huge circle stains now! I will be calling for a refund.
excellent product cleans carpet much better than using soap solution
The service was excellent. The technician explained everything up front. The speed in which the service was completed was amazing.
we were yery happywith the tech. brian, and the service
The guy was great and friendly and on time
the carpet dried very quickly, despite the damp weather, besides being perfectly clean
We love Zerorez. We always recommend them to family and friends and will never use another service on our household carpets. We have always received exceptional service from the techs. They are always very polite, friendly, and knowledgable about their business. Two of our recent techs have had several years in the industry and they care about providing excellent customer service. This sounds like an ad but our carpets always look new after a cleaning and remain clean for long periods of time because there is no residue to collect dirt.
Competent technicians who are personable as well as professional. A good service, thank you.
Excellent customer service and an superior job cleaning our carpets.