Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 35217 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 29, 2012 — Rated 10 out of 10 by M.C. Zerorez Los Angeles
What do you like about our products and services?

The product works as promised and the technician was on time and very nice

Report a concern   December 29, 2012 — Rated 10 out of 10 by Melissa Parsons Zerorez Los Angeles
What do you like about our products and services?

My carpet felt clean and fresh, it was done efficiently, and guy who did my carpets was friendly and helpful.

Report a concern   December 29, 2012 — Rated 10 out of 10 by K.H. Zerorez Los Angeles
What do you like about our products and services?

You always get our very old carpeting super clean. Larry is the BEST technician too!!

Report a concern   December 29, 2012 — Rated 10 out of 10 by Sandee Rangel Zerorez Los Angeles
What do you like about our products and services?

The serviceman was on time and very polite. He was dressed professionally and didn't smell like cigarettes. He was quick and neat and answered all questions I had. The rug dried quickly and although we haven't walked on it yet, it looks like it did when we purchased it. I called the following day to tell your company how pleased I am and have already recommended Zerorez to my neighbor. I will definitley use your company again. Thank you for the excellent service you provide. David and Sande Rangel

Report a concern   December 29, 2012 — Rated 10 out of 10 by T.K. Zerorez Los Angeles
What do you like about our products and services?

you guys fit me in on short notice and were fast!

Report a concern   December 29, 2012 — Rated 10 out of 10 by U.A.D.P. Zerorez Los Angeles
What do you like about our products and services?

I appreciated that he knew our house and what needed to be done. I didn't have to be there to supervise him.

Report a concern   December 29, 2012 — Rated 10 out of 10 by A.D. Zerorez Los Angeles
What do you like about our products and services?

Your representative was punctual, professional, and polite. The carpet seemed brand new again.

Report a concern   December 29, 2012 — Rated 8 out of 10 by K.A. Zerorez Los Angeles
What could we do to improve?

We had three car's uphostry cleaned. Good job overall, but you missed a big chocolate spot on the SUV.

Report a concern   December 28, 2012 — Rated 10 out of 10 by J.P. Zerorez Los Angeles
What do you like about our products and services?

Dana was great. He came back because of equipment failure the first time and did a great job, again.

Report a concern   December 28, 2012 — Rated 9 out of 10 by J.R. Zerorez Los Angeles
What do you like about our products and services?

Outcome of carpet cleaning

Report a concern   December 28, 2012 — Rated 10 out of 10 by R.D. Zerorez Los Angeles
What do you like about our products and services?

Technician was Terrific youn man. HE is a great asset of company.

Report a concern   December 28, 2012 — Rated 4 out of 10 by H.W. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

My floor is dingy ,sticky,and dirty looking after it was cleaned and I was told it was because it was wet. That was yesterday and ur is still that way today.it would help if you came back to fix the problem.

Report a concern   December 28, 2012 — Rated 10 out of 10 by L.C. Zerorez Los Angeles
What do you like about our products and services?

I like the pure steam cleaning method--I like knowing that there are no cleansers on my carpets and they are clean and sanitized.

Report a concern   December 28, 2012 — Rated 1 out of 10 by B.G. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

You do great work, but customer service issues, logistics, broken equipment, blaming from the top down and other drama makes it not worth it.

Report a concern   December 28, 2012 — Rated 10 out of 10 by J.F. Zerorez Los Angeles
What do you like about our products and services?

None to very little chemicals used.
Carpet is left clean and with not particular smells.
Service is straight-forward with no selling involved.

Report a concern   December 28, 2012 — Rated 7 out of 10 by C.C. Zerorez Los Angeles
What could we do to improve?

The technician used 'the claw' in a few areas. Wherever he did, there are now darker and bigger spots than if they had been left alone. I now have large 'rings' around areas that were once only small spots. Not good. Can this be fixed?

Report a concern   December 28, 2012 — Rated 10 out of 10 by Chris Holland Zerorez Los Angeles
What do you like about our products and services?

The service man Robert Keith,believes in the product and company so much. He knows what he is doing and answers all questions asked. he made me feel like i could trust the work he was going to do on my Travertine

Report a concern   December 28, 2012 — Rated 10 out of 10 by N.D. Zerorez Los Angeles
What do you like about our products and services?

By using your service on my rental unites, I don't have to replace dirty carpet!

Report a concern   December 27, 2012 — Rated 8 out of 10 by D.S. Zerorez Los Angeles
What could we do to improve?

Faster service from initial appt. scheduling to actual cleaning appointment.

Report a concern   December 27, 2012 — Rated 10 out of 10 by J.B. Zerorez Los Angeles
What do you like about our products and services?

Our technician, Ricky, was very polite and efficient. We appreciate the excellent work that he did to clean our sofa and carpets. The results were outstanding.

Report a concern   December 27, 2012 — Rated 9 out of 10 by K.L. Zerorez Los Angeles
What do you like about our products and services?

Safe, effective and endorsed methodology. Professional representatives.

Report a concern   December 27, 2012 — Rated 10 out of 10 by C.T. Zerorez Los Angeles
What do you like about our products and services?

The capet cleaning turned out beatifully. We had pet urine problems that wee totally taken care of. Robert was very kind and knowledgeable.

Report a concern   December 27, 2012 — Rated 5 out of 10 by C.A. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

some of the spots that i pointed out were high traffic areas and when the carpet dried was not clean

Report a concern   December 27, 2012 — Rated 10 out of 10 by P.B. Zerorez Los Angeles
What do you like about our products and services?

Larry, (I think that was his name) the technician was friendly and prompt. He called ahead to let me know that he was 30 minutes away. And arrived right on time. The cleaning was superb. I'm very happy with Zerorez and will definitely use again!

Report a concern   December 27, 2012 — Rated 10 out of 10 by D.V. Zerorez Los Angeles
What do you like about our products and services?

I like that you do not use any soap products.

Report a concern   December 27, 2012 — Rated 9 out of 10 by A.R. Zerorez Los Angeles
What do you like about our products and services?

Thourough cleaning....timely arrival...friendly and helpful people....however the carpet was much to wet this time and took about 4 days to dry...

Report a concern   December 26, 2012 — Rated 10 out of 10 by Z.G. Zerorez Los Angeles
What do you like about our products and services?

Professional and courteous service.

Report a concern   December 26, 2012 — Rated 0 out of 10 by S.J.M. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I have had to ask for a return cleaning of certain areas.

Report a concern   December 26, 2012 — Rated 10 out of 10 by J.E. Zerorez Los Angeles
What do you like about our products and services?

best results, and professional technicians

Report a concern   December 25, 2012 — Rated 9 out of 10 by Kacie Nemeth Zerorez Los Angeles
What do you like about our products and services?

Very professional, quick and thorough.


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