Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 35218 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 6, 2013 — Rated 10 out of 10 by Steve Johnson Zerorez Los Angeles
What do you like about our products and services?

The technician, Gil Rogers, was very professional and courteous - did a great job!
Report a concern   March 6, 2013 — Rated 10 out of 10 by J.A. Zerorez Los Angeles
What do you like about our products and services?

Good service. Cleaned carpet real well
Report a concern   March 6, 2013 — Rated 10 out of 10 by J.G. Zerorez Los Angeles
What do you like about our products and services?

excellent service, great people, clean and green
Report a concern   March 6, 2013 — Rated 10 out of 10 by The Westside Design Zerorez Los Angeles
What do you like about our products and services?

Customer Service is great! Service and quality the best!
Report a concern   March 6, 2013 — Rated 9 out of 10 by B.M. Zerorez Los Angeles
What do you like about our products and services?

the tech was fast and well done.
Report a concern   March 6, 2013 — Rated 9 out of 10 by J.M. Zerorez Los Angeles
What do you like about our products and services?

This was an easy, pleasant experience. Chris, the tech, was professional, clean, clear in what he was going to do, and willing to work around our household. I would recommend zerorez (and Chris, specifically) to friends and family.
Report a concern   March 6, 2013 — Rated 9 out of 10 by I.S. Zerorez Los Angeles
What do you like about our products and services?

Our person, Gil was just wonderful. When I use you again hope he is available
Report a concern   March 6, 2013 — Rated 9 out of 10 by B.B. Zerorez Los Angeles
What do you like about our products and services?

The service Robert Keith was very professional. Set up before the job began was done right and greatly appreciated.

If I have this done again I will want the same tech
Report a concern   March 6, 2013 — Rated 9 out of 10 by B.G. Zerorez Los Angeles
What do you like about our products and services?

Quick and clean, Careful of home.
Report a concern   March 6, 2013 — Rated 10 out of 10 by G.D.N. Zerorez Los Angeles
What do you like about our products and services?

Very through
Report a concern   March 5, 2013 — Rated 10 out of 10 by T.C. Zerorez Los Angeles
What do you like about our products and services?

Your technicians call ahead when they are on their way and let us know if they will be early or late. Work is done professionally and as advertised. We have been happy with Zerprez for several years now and expect to continue calling during ypur promotions in the future. We listen to Nill Handel on KFI in the morning. Gil did a great job (and we didn't make him drink the water).
Report a concern   March 5, 2013 — Rated 10 out of 10 by Donna Gray Zerorez Los Angeles
What do you like about our products and services?

Zerorez is the only carpet cleaner I have used for my now 13 year old light beige carpet. I have young grandkids so it gets a lot of use and abuse. It always comes out looking great and stays clean for a long time.
Report a concern   March 5, 2013 — Rated 8 out of 10 by J.B. Zerorez Los Angeles
What could we do to improve?

We were very happy with how you responded to our initial complaint. The carpets look great. I just wish it had happened the first time!
Report a concern   March 5, 2013 — Rated 10 out of 10 by Debra Peck Zerorez Los Angeles
What do you like about our products and services?

The quality of service, how my carpet and grout is cleaned, and the workers.. All the best.
Report a concern   March 5, 2013 — Rated 10 out of 10 by S.B. Zerorez Los Angeles
What do you like about our products and services?

The technicians have always been friendly and conscientious in their service and arrive on time for their appointments.
Report a concern   March 5, 2013 — Rated 10 out of 10 by Charles Huff Zerorez Los Angeles
What do you like about our products and services?

the techanics
Report a concern   March 5, 2013 — Rated 10 out of 10 by D.Q. Zerorez Los Angeles
What do you like about our products and services?

The results were top notch, very professional, worth the price.
Report a concern   March 5, 2013 — Rated 9 out of 10 by S.B. Zerorez Los Angeles
What do you like about our products and services?

Great customer service. Technician was on-time, very courteous, well trained, and communicated clearly about the process. He was knowledgeable and efficient.
Report a concern   March 5, 2013 — Rated 10 out of 10 by G.C.O.O. Zerorez Los Angeles
What do you like about our products and services?

Better quality than anything else out there!
Report a concern   March 4, 2013 — Rated 10 out of 10 by M.B. Zerorez Los Angeles
What do you like about our products and services?

Bryon was very courteous and helpful. I like using green products!
Report a concern   March 4, 2013 — Rated 10 out of 10 by K.H. Zerorez Los Angeles
What do you like about our products and services?

Reasonably priced, very friendly staff overall including the booking staff and the tech on site.
Report a concern   March 4, 2013 — Rated 8 out of 10 by T.M. Zerorez Los Angeles
What could we do to improve?

All of the carpet was cleaned really well except for a 2x2 area in front of the bathroom. The man was very polite and protected my walls and laminate floors from the hoses.
Report a concern   March 4, 2013 — Rated 5 out of 10 by P.G. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Found results to be somewhat spotty in traffic areas--disappointing. I would give the technician a 10--polite and helpful.
Response from Zerorez Los Angeles:

Sent a tech out for a reservice to fix the spotty areas.
Report a concern   March 4, 2013 — Rated 10 out of 10 by Vivian Ashley Zerorez Los Angeles
What do you like about our products and services?

i have been using Zerorez for several years and have recommended Zerorez to friends and family.
the service men are always friendly and thorough. my carpets come out looking cleaner than other types of carpet cleaners. also the carpeting does not attract dirt due to the special process.
Report a concern   March 4, 2013 — Rated 7 out of 10 by L.S. Zerorez Los Angeles
What could we do to improve?

The technician dumped the used water tank in the street in front of my driveway, discoloring it. We've hosed it down and it still looks like a large stain. I was surprised by this.
Report a concern   March 4, 2013 — Rated 10 out of 10 by Karen Allan Zerorez Los Angeles
What do you like about our products and services?

they work
Report a concern   March 3, 2013 — Rated 10 out of 10 by T.R. Zerorez Los Angeles
What do you like about our products and services?

It's the best and stays cleaner much longer than any other. your agent "Albert" was most helpful and very courtious. He took the time to instruct us regarding our carpet maintinance and future care. I would recommened Zerorez and Albert, bothe greatest.
Thank you
Report a concern   March 3, 2013 — Rated 8 out of 10 by S.A. Zerorez Los Angeles
What could we do to improve?

Your service truck is extremely loud and in fact one of our neighbors surprised and shocked us by walking clear into our open front door all the way to our master bedroom to complain about the noise.
Report a concern   March 3, 2013 — Rated 10 out of 10 by Julie Kotoff Zerorez Los Angeles
What do you like about our products and services?

You have the BEST technicians! Robert was out this past Sat. He is my new hero and I will be asking for him when we have Zerorez come out again.

I also like that the products are environmentally friendly and not harsh or toxic.
Report a concern   March 3, 2013 — Rated 10 out of 10 by B.B. Zerorez Los Angeles
What do you like about our products and services?

products seem to work well and our service technician - Robert Keith - is very helpfull and efficient

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