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based on 34662 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very timely response to the request for cleaning. Gil Rodgers did an excellent job, the carpet looks better than our expectations.
They cleaned the carpet better than it's ever been cleaned before
The first time I scheduled you, Tom was our rep. He did an amazing job, explained everything and was working for almost three hours. Our 6 month old carpet looked brand new. A month ago, upon rescheduling i was told Tom no longer works for your company but a replacement tech was sent out. Basically I spent $200 to have someone come wet my carpet. I called back recently to reschedule and asked for the best tech you have and the same thing has happened. $200 spent for someone to come wet my carpet. I was a firm believer in ZeroRez and was telling all my friends and church about your company. Sadly, now I will not be recommending your company because my 2 year old carpet looks worse than before the last two tech's visited. Wetting carpet doesn't make it clean and unfortunately, thats all that was done by the last two techs.
Disappointed,
Tiffany Gecsey
Contacted client to correct this issue.
Very enviromentel friendly, no harsh chemicals that would harm me our my 2 year old and fast service
great service and great workers
Informative personnel.
The People were wonderful. Really helpful and seemed to care that I got my rugs cleaned and smelling normal.
I think your service is great your product is wonderful I love how my carpet feels afterwords. The gentleman that cleaned my carpet was very professional and did a great job this is my second time using your company and I will continue to use your company.
Despite the fact that a few areas were missed inadvertently, over all we are very pleased with the improved look and soft feel of our carpets afterward as well as the condition the house was left upon completion of the cleaning process.
Thank you very much. We will be using your services again in the future.
Name removed
I especially like the fact that the products actually work as promised!!!
I also like the fact that the employees really go out of their way to provided prompt and courteous service. I cannot praise the them enough. The people who answer the phone are courteous, caring, and polite. The technicians that come to my home are also courteous, caring, and respectful of me, my home, and my property. My issues are always treated as if they are the only ones and there is never a sense of being rushed to get to the next customer.
I thank you all.
Zero rez cleaned my kitchen tile floors so well, I was impressed!
Everything, my carpets look new every time. Your associates are the nicest I have ever had. thank you
Very efficient & thorough. Great results.
Friendly and effective.
One corner of the room is still dirty, and maybe needed a little more work.
There were a few small spots which I am trying to clean up. Otherwise I
am happy and will know more in a couple of weeks.
Contacted client to resolve these issues.
Everything!
the cleaning and drying time
I only received an estimate, but am very pleased with the friendly, very professional and informative technician , Livingston. I will very likely use zerorez in the near future.
Technician who came out to my house Livkngston pleasant and competent
Happy with the service.
I have used other carpet cleaning services but none of them compare to Zerorez. They take their time and are very thorough. Gil, the Zerorez professional that recently cleaned my carpets had me check every room as he finished to make sure that it was cleaned to my satisfaction. I have found with other companies that the carpet looks good while it is wet but once it dries you can still see places that aren't totally clean. With Zerorez my carpet looks the same wet or dry and after a couple days it looks even better. Gil gave me suggestions on ways I can keep the carpet clean in between professional cleanings and was just very helpful, nice, clean and courteous. I would recommend him and Zerorez to everyone that I know.
Quality of the answers from your represenative who cleaned our rugs.
It's green tech !
The carpet was very clean.
gentleman arrived earlier than expected, truck is well marked and he was in a uniform. he first explained why we had dark spots when i told him i think that the spots seemed to be worse after the last carpet cleaner. he was honest in his evaluation of some doggie destroyed areas, and was gentle when handling my daughter's "precious" stuffed animals. the stains really look to have come out. i think it looks better then even he thought it would too! i can let you know in 2 weeks if the stains have come back!
The service was prompt and done very professionaly. GOOD JOB
Love the products and that's why we have used your services for years. Service has consistently been great!
Your tech was very friendly, knowledgeable and efficient
Amazing service! I loved the results and the entire experience. The guy who came to help us was amazing and made our home look great and carpets look like new! This is my new go to carpet cleaning service worth the price and gave already recommended them!! Thank you Zerorez!
The house was left with a fresh clean scent after. Thank you