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based on 34839 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Livingston was professional, clean, and friendly. He did a great job getting the stains out of my carpets. I'm very happy with the results!
On time and very friendly and informative. Great results!
I have not been contacted regarding spots coming back within a week. I left a message on Saturday morning ang no response
Contacted client to offer resolution
Professional, stayed in touch about arrival time, and the carpets look great! I will definitely use you again.
Super friendly & efficient
The pet smells are still present
Reached out to client to offer resolution.
Our carpets were beautifully cleaned and they dried quickly.
They clean
My carpet dried very quickly because it wasn't very wet when the job was done.
Customer service is superb. My technician was personable, professional, and very knowledgeable. I will ask for Larry again.
Not using soap to clean
Larry was on time. Everything he did worked out beautifully, including floor and counter top tiles. We have been able to salvage all of the carpeting.
The best carpet cleaning we have ever had. We have a alot of traffic in our reception area and after Zerorez comes the carpet almost looks new again.
I LIKED THE SERVICE TECH..HE DID A GREAT JOB VERY PROFESSIOAL
very friendly. The carpet came out very nice and cleaned.
Carpet looks great after the cleaning.
Professional and friendly service, excellent in preparing before job is started and the fact that not soap is used, leaving carpet free from a sticky and wet residue.
no chemicals
long lasting effects
Gil was very nice and took the time to make sure I was pleased with the service
The carpets come out clean. The new pricing structure
No chemicals , The service was great ..
Gil was fantastic
To recheck throughly that all areas are cleaned.It was hard for me to do that because it was wet. There are areas on my stairs that were not cleaned(on the edges) and i would like a call backPhone number removed222 for someone to come clean it. We moved furniture out and left no clutter so it should have been easy for someone to clean. And, i have to say most All other areas look real good. I have already referred you to two people , but will notify them about this if i dont hear from you, thank you- Name removed
good job done quickly
very courteous, prompt, helpful and pleasant. what more could I ask!
he was happy to be working and did extra work for my neighbors too. I didn't get his name, but I commend him for his work and attitude.
AND my carpet is extremely clean. I'm happy and so are my friends.
Nice serviceman, worked quick and efficient.
My carpets are very clean and I do not have to worry about the chemicals when my children are in the carpets. I also really liked your friendly and very knowledgable staff including the great techinition that came to our house.
LEFT MY CARPET VERY CLEAN
Fast, Friendly, Prompt, and most of all CLEAN!!!
As soon as the technician starting cleaning the carpet, a REALLY BAD SMELL started to fill the air. It smelled like bleach! I commented about it to the tech and he said that he has smelled the same thing since he got the new truck. He said that other people have made similar comments. As the day went on, my nose and sinuses became irritated. The tech also said that there should be no problem later. Well, that is NOT THE CASE! The bleach smell has dissipated a lot, but still can be smelled especially in the living room which is the largest area to have been treated. Now, however, ANOTHER SMELL has taken over! It is a dank, dirty water smell! We are concerned that the carpets are developing mold or something from the carpet having been so wet. OR that the new truck has malfunctioning new equipment that is using dirty water and/or is separating out and using the acid water and not the alkaline water for the treatment. I called and reported this problem to your office immediately after the tech left. I also called on Friday to let the office know that the problem still existed. We decided to try Zerorez as you were highly recommend by an acquaintance. All we needed to have done was to clean the carpets particularly three areas with spots. There had been NO smell! I was curious about the process. We have been using Precision ChemDry for years with no problems- spots are gone and only a clean fresh smell is left. TO MAKE THINGS RIGHT FOR US, either get rid of this odor problem or refund our money if this problem is not completely gone by Monday, April 15. We are having company here April 20.
Contacted client to offer a resolution.
Excellent job cleaning the carpet, left it like new!