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based on 32252 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpets are always so fluffy after the cleaning and the cleaning really lasts.....Tom the Technician you sent was great too....he did a great job.....I have always recommended Zerorez to my friends and family.....thanks for a great job again.....Name removed
It was excellent cleaning and the men doing the work were extrememly polite and did it all with extreme care. They even used a wall protecter for the cords going around the corners.
I am so pleased with the work, I would recommend them to anyone needed clean carpets!
Green, fast and I didn't have to do it!
No chemicals, therfore, no residue. I hope that is so. I will see in about six months.
carpet and living surfaces? what's that? What I did like was the politeness and professional service that Brett (sp) provided. your e-mail follow-up was very good too. Am very satisfied, again. Name removed
No residue and no starnge odors.
The technician was excellent. The customer service telephone info needs improving. When I first called for an appt they gave me a four hour window of 12 noon to 4pm which is fine. Two days prior to the service when they called to confirm someone said they should be there right around noon. They did not show up until 2. They should not quote a time unless there is no room for error.
I have small grandchildren and a dog with allergies so like the fact that you use nothing but water. One of the rooms had some dog accidents and was pretty dirty but Livingston worked on it until the light beige carpet looked light beige again. It was well worth the extra "pet accident" fee. I thought I would have to replace the carpet. My daughter has booked an appointment with Livingston for next month since he did such a great job at Grandma's house. Thank you Livingston and Zerorez!
Carpets look like new!
It looks and feels clean. No chemical or harsh fragrances. No sticky surfaces. Just clean carpeting and tile floors. Very helpful and professional representative. Appreciated the sale special pricing.
The technician was very professional and friendly and the finished product looks like new.
The carpet stays cleaner longer than with other comapanies and there is no smell at all.
No chemicals
I had many pet urine stains when I bought the house. Zerorez was the only cleaner that was able to get them out. The carpets are beautiful every time, and the works are always polite and thorough.
The broadloom was a bit crunchy . Not sure if that's residue or soap or too much water. Otherwise, fine.
the face of your company (the guy doing the work) was quick, efficient, told me just what/why he was doing what he was doing, no surprises about any of the costs, service was done when it was scheduled, started on time -- i have listened to bill handel for years commenting about your service to his "persian palace" and nothing he says on your commercials are over-stated! yes, i will recommend zerorez to any of my friends!
Amazingly clean and no chemicals. If Zerorez can do such an excellent job in cleaning carpet - just think what they could do with their other cleaning services . . . and I am! From tile to furniture to air duct cleaning.
The job is professonally done and the technician takes care with our possessions.
You always arrive when you say you will.
I love how professional your employees are and how they treat my home. I love how quickly my carpets are cleaned, leaving my 12 year old carpets looking like new and I especially like the fact that the carpets dry so quickly. I've been using zerorez for many years now and wouldn't think of using another company. The fact that they're green is the icing on my cake!
We really like the final result of the Zerorez process, but the last two times we had it done we've had to call back your company because of stains that were created that were never there before the work. If I had to guess what the problem was I'd say it was the dirty water draining back on to our carpet once the job was finished. We've called to report the problem and have someone is coming out to take care of it next Wednesday. Sloppy work...but not giving up on your company.
did not understand the question
The last tech was very nice. Don't ever send Dave again. He is rude and argumentative.
Very impressed with Justin and his thorough and honest assessment of my carpet. I had another company clean it twice recently making the problem worse the 2nd time around! I was near tears! I was ready to rip out the carpet and spend thousands of dollars! Justin really spent a long time getting out the soap residue and working on the spots. It looks great! I wish I had called you in the first place. I will definitely recommend you to all my friends. I thank you and my husband thanks you!!
It looks very clean and smells very nice.
? do you mean "services" instead of "surfaces"? The service was excellent. My rug is over 10 years old and came out looking like new.
Very good job. Carpet cleaning better than any other carpet cleaning company we have ever used.
Your folks are always professional and on time. The carpet is clean and the dirt stains very rarely come back up.
They look and feel fresh and clean. There is no sticky soap residue.
this question doesn't make sense to me. Do you mean "services" instead of "surfaces"?
I love the very clean way they are left, and the fact they don't feel like chemicals are left behind.