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based on 32274 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It's only been one day since my cleaning, but the "stains" are gone. Paul was thurough, polite, and fast! He gave me booties to wear, which allowed me to travel over the newly cleaned areas before I left for several hours to allow the carpet to dry.
No chemical smell
Very professional and honest.
It's been 36 hours and my carpets are still wet. The red colored children's tylenol stain didn't come out.
The techs were great. Really did a great job and were probably best we have had. All the others were good, but Brett and Keith did a job above our expectations.
I have called twice because the carpet was straight. Fiirst no call back. next day called again talked to Roxann she would call back. Still no call back. If this is the type of service when there is a problem I will not recommend you and tell the person who recommended I try you to forget using you.
Great job
Customer service experience and cleaning technology.
The carpets came out very clean without using the harsh chemicals.
on time -- professional
I think you mean "services"...ha! :)
I've called on Zerorez twice to clean the carpets in my first new place and it's the ONLY service I will ever use. The service is effecient, professional, and dependable. And while the prices are competitive with 'the other guys', the results are simply remarkable! Carpets are left fresh, soft and beautifully clean.
My carpet was cleaned on 3/23, and there are white spots all over the hallway. I called Saturday to complain and had to leave a message. Nobody called me back so I called in about 9:30am on Monday morning and talked with a gentleman and explained my situation. We scheduled the re-clean for Friday 3/30 between 10-11am. Unfortunately whoever scheduled in on Monday screwed up and we are not on the schedule. My new appt is next Thursday. So two weeks afer screwing up my carpet maybe it will be fixed. I do not feel like anyone is trying to help me. Actually I will NEVER refer again. I am sure nobody cares but I had spoken very highly of your company before this and had referred several people. I am in the property management industry and will be sure to caution people before using your company. The customer service sucks.
My carpets have never been cleaner, my sofa actually repels my dogs fur, your technician Josh was polite, well informed and efficient.
No residue left. Safe for our pets. Excellent customer service.
the carpets feel like new again, no smell and they dried fast.
The cleaning was professional and thorough and the price was much better than a poorer cleaning we had done previously. Livingston was great! We'll be using your services for all future cleanings.
Nice job done efficiently by Robert. I will forget calling any other cleaner in the future
I was impressed with the service and quality i recieved from your rep Ricky very knowlwdable about everything carpet and the product he represents.He was thorough and fast and pleasent to talk to as well.
Thank you so much for this very pleasurable experience.
The gentleman that did my carpets this time is the same one from the past. He is very pleasant, professional, on time and does great work. Longevity in employment is something to be honored these days. Good job!
Fast response, friendly and courteous employees. Carpets look like new after cleaning.
Your Representative BRETT was great! He was great at his career. He was friendly, fast and did a very good job cleaning the stairs.
They stay clean longer and it's safe for my carpet. They are a GREEN! I have already referred your Company to a few of my friends. My son's girlfriend was impressed and has told her Mom about your Company as well.
Your tech was very nice and did a wonderful job. My husband was also very happy.
First name removed
Your process is the best I have ever had performed on my carpet. It leaves it fresh feeling and looking like new. Your technicians are very good and know their work.
I would like to point out that Robert Keith did a great job and his knowledge of his work was very impressive. I plan on requesting him the next time we call for an appointment. Don't get me wrong, all your folks do a great job. It is just Robert stands out as one of your best.
The Zerorez cleaning process is the best by far of any carpet cleaners out there!
The final product.
I like the fact that there are no chemicals used. My carpet always looks brand new when its done being cleaned.
Its been about two weeks and my carpet looks dull and dirty again :(
The technician was able to remove stains from my carpet that I never thought would come out. In addition, the technician was very successful in explaining his actions as her went along. My carpet came out like new.
Professional and polite. Also the actual cleaner spent good energy to make carpet perfect
The cleaning process is remarkable, all that soap other cleaning companies left behind was removed. Thanks for the fast service. The carpet looks and feels like new.