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based on 34662 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time, efficient, polite.
Your technician was wonderful and worked very hard for me. My issues are not against him.
I believed in the Zerorez process before having my own carpets cleaned and had recommended you to others. Unfortunately, after having my carpets done, I no longer believe in the process. Carpets really aren't that clean.
As an example, there were a couple of bad spots on the carpet that needed more work once it dried. I used my personal carpet cleaner without soap and the resulting water was very dirty. Also, the area rugs that were cleaned just don't seem so.
Actually, I would like a refund for part of the service.
Reached out to client to resolve issue.
no disapointment.
NO CHEMICALS; DID NOT HAVE TO USE MY BATHTUB FOR DIRTY WATER; DRIED FAST; THE PROCESS WAS FAST.
On time, professional friendly service! Carpets looked great after service.
No soap residue. This was my first time using you. It looked great when it was finished. After it dried I noticed the main travel areas could have used a bit more. Maybe it's because of soap still in carpet from prior cleanings. Perhaps it will look more perfect the next time I use you. Thanks so much. First name removed
The carpet does not come out sticky and stays cleaner for a longer period of time.
It took 24 hours for our stairs and landing to dry. Think those areas could have been extracted better
Rest of carpet dried in 6 hours.
You guys get it clean and it stays clean. It's that simple !
Be on time. Within 30 minutes would be fine, 1 1/2 hours is unacceptable in my opinion. George was a nice guy and called to say he would be late. However,you need to be more realistic with your scheduling when the technician has to drive more than an hour between appointments.
Great job done. Carpet like new!
Quick process and dries fast, plus the rug looks great. The service man was courteous and helpful.
Late, very late my appointment was at 11:00am. The service Tech got there at 245pm. OMG, and ask me if I wanted the carpet disinfectant for 25.00 extra per room, (3 rooms). The service Tech told me he would discount me 50.00. No way! I felt the service should have been free or my total carpet service discounted.
Reached out to client to resolve issue.
My carpets are clean and not soaking wet. They seem to stay cleaner longer.
prompt, excellent cleaning
Everyone that I talked with beginning with my first phone call to discuss services to our technician were knowlegeable, friendly, and able to answer all of my question.
Dennis was great and carpet looks great too
I like that you don't you chemicals and soaps.
The office staff was extremely patient and helpful. The technician was attentive to details and made sure I was satisfied with the results.
Nothing but some spots do come back after awhile.
The Technician arrived on time and did a nice job that did not leave a lot of water in the carpeting thus the carpet was dry after 24 hours with the windows open.
Workman was very good, great job!
Easy to schedule, prompt response. Great job cleaning carpets, quick in doing the work
how friendly everyone is and the tile and grout in the office looks beautiful.
Zerorez has been terrific that I was only able to do a few rooms of my house at a time - so technician Robert has been to my house twice now. He has been effecient, helpful, kind, thoughtful and professional each time he has been to the house. He has cleaned 28 year old carpet - and while no one can make carpet that old look completely brand new - he has cleaned it to the point that I don't feel I have to replace the carpet yet - and that is a huge blessing in my life right now!
The even better part about his work last Saturday was that I asked Zerorez to clean the 28 year old tile in my entry, kitchen, service porch and a bathroom. From cleaning it myself for the last 28 years, I knew it was a lot of tile - but I had never realized it was 700 square feet of tile! At 28 years old, the grout was dark grey or black ... and that was not the original color of the tile! After Robert worked on the tile - the grout was restored to the original color - which matched the tile! I cannot get over the sheen of the tile that was also restored! That was almost as wonderful as how much better the carpet looks!
I will be calling Zerorez again in a week or two - because there are a couple more rooms to be done - but I am already recommending Zerorez to my family and friends!
Thank you, Robert, and thank you, Zerorez. God bless you all.
(I don't mind if you use my first name to promote Zerorez, but please do not use my full name. Thank you.)
Best cleaning service we've ever used - switched to zerorez many years ago. Our technician, Brian, was excellent, very professional and did a great job w/a difficult stain. Brian is an outstanding representative of your company.
I must say I found myself totally disappointed this morning, April 1st, 2013. We just had zerorez here on Friday - only 3 days ago. This morning, I received the lower price email of $90 less! I believe it would be a good thing to honor existing customers by refunding this amount, specifically those that had booked your company within the past week.
Name removed, Yorba Linda
Carpet feels much better to bare feet after cleaning
No residue. Only negative is your prices are high. I just got your reduced price email. That will be more affordable in the future.
I am happy with the outcome.
Very little. It is a very professional service as is.
Professional serviceman and final product! Great looking clean carpets. Thanks so much.