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based on 32287 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
everyone was helpful, got my appt with the time frame I needed. the technician was very good
Helpful & courteous. My 30 year old carpets look great.
cleaning process
Josh was terrific. He called to confirm his arrival time (within the two hour projected time) and went through the whole job to confirm our problem areas and needs. He took extra precautions to avoid damage to our walls & corners. And the job was done in a timely and efficient manner with great results. We couldn't be happier. Thanks to Josh and Zerorez for a job well done!
Charge the price that was quoted
"Services".....
Excellent cleaning and the clean last longer than others, and...very professional, friendly and knowledgeable technician. I would highly recommend your services and your
technician Dennis.
Thank you!
Zerorez in always very professional and prompt. Tom Nihan did a great job and was in and out of my salon in a very timely manner!
Surfaces? I don't understand your question. Do you mean "carpet services?"
They feel and look new. I feel comfortable that the bathroom floors and shower are cleaned and I don't have the thought of not wanting to go in there barefoot. I couldn't believe how much dirt, etc. came out of the carpets and bathrooms. Ricky was very gracious about explaining everything to me and I would certainly welcome him back to do more work. Thank you very much.
There is not the "crusty" residue that most cleaners leave behind.
Your man did a very good job.
I gave you a ten so you know i liked everthing..well, the price was a little more than i thought:) but, all in all very good and will have you back..and tom was very professional
We have Zerorez clean our carpets once a year for almost as long as the company has been in existence. It's absolutely the safest most effective process ever. The man who cleaned our carpet on Monday did an extra- exceptional job, especially on our stairs which were dirtier than usual.
Your company is very professional, prompt and courteous. You're the best!
The technician was very knowledgeable, efficient and polite - he did such a phenomenal job - I've never had my carpets cleaned so well.
So far...so good! I had such a problem area on my carpet, and now it is clean. Your service is a bit pricy, but will be worth it if my stains don't return in a few months. Brett, a young man on your team, came to our house. He was professional, thorough, efficient and personable. What an asset he is to Zeroez!!
less expensive
There was absolutely no residue after it totally dried and some nasty hair grease was totally removed making the chair look beautiful again.
THE CARPET WAS ORIGINALLY VERY STAINED & DIRTY. THE PROCESS CLEANED AND DEODORIZED THE CARPETS UNTIL THEY LOOKED NEW. FRIENDS COMPLIMENTED HOW GOOD THE CARPET LOOKED. IT HAS BEEN TWO MONTHS SINCE THE CLEANING AND THE STAINS HAVE NOT REAPPEARED.
We have used you three times now and continue to be very impressed with your considerate handling of all three transactions. We had Robert twice and were completely impressed and satisfied with his commitment to doing a thorough, wonderful job, and with the resulting clean, quickly dry carpets - our carpets truly looked new and stayed nice much longer with no residue feel on our feet or when I vaccum. Once Robert was delayed and called me in plenty of time to let me know and give me an accurate estimate of when he would be at our home. You guys are great, and I tell everyone that. Thank you.
I don't know what a living surface is. Odd question.
Both times I've used your service, the technicians were extremely professional and personable. They seemed also to be very well-versed on their craft.
Excellent cleaning. Almost like new when finished. Technician Robert Keith exceeded expectations. He was excellent. Great attention to detail.
A "clean" clean.
It cleans extremely well, smells fresh, and makes carpet that looks unrecoverable look almost like new again!
The spot that caused me to call you out in the first place is still present but the tech felt that he could get it out. I am hopeful that you are willing to have him try again. The spot is improved but not gone.
didn't tell me upfront that there were extra charges.
The pricing was a little high. The tech basically asked for a tip. The drying period took a very long time. All the pet hair wasnt removed from the couch. The couch was not as clean as expected for the price. Two room a hallway and eleven feet of couch was $410.
I had some doggie spots that were about 9" across and the technician saturated the area and now they spots are DARKER and about 18 - 24" across. I will probably have to go and clean them myself again and hopefully get them lighter again as before. Some areas were better, but the damage that occurred is much more noticeable. So after spending $250.00 extra for the clean up in these areas, they are much worse. All in all I did not feel that the service was worth the $500.00 spent. The technician was very nice, however.
GREAT, JOSH WAS YOUR REP AND DID A FANTSTIC JOB
Dear Jeff Christensen,
I have used Zero Rez for nine years and have alway recommended your services to my friends and family AND clients. I am throughly convinced that it is the only/BEST way to clean carpets AND upholstery. This is the first time that I have had an unsatisfactory result and I think it might be the fault of the shelter dog that I have saved from euthanasia.
I think her need to establish (mark her territory) a place in her new home has made the cleaning more difficult. Also I have a mirrored Jewelry cabinet in the corner of one of the rooms cleaned and Diego must have hit it with the cleaning wand and cracked the very bottom mirror just above the mirrored legs. I will send photo of both the rug result and the cracked mirror so you can see what I am referring to. This does not in any way lessen my belief and support in the Zero Rez Method of cleaning. I still believe it is the best.
I would appreciate it if Diego could go over the one affected place one more time if he is in the neighborhood, I gave him a $60.00 tip and I will do it again if we can scrub it one more time.
Your fan,
Marrsha Last name removed