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based on 34662 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had an emergency situation and needed to get my carpets cleaned ASAP. When I called, I was able to schedule a cleaning within a couple of hours!
offer a coupon or some incentive to use your services again.
Great service and cleaning!
Every time Zerorez comes to my home to clean the carpets, I am very satisfied with the result.
This particular time, when Mr. Last name removed came, he was extremely thorough and always asked me
to look at his work before moving on to another room. He was one of the most conscientious
and focused employees of Zerorez ever to come to my home. My home looks so sparkling clean
after he left. Thank you for sending him to my home.
Working with Chris and Justin was a real pleasure and the job came out perfect. Thanks for the extra effort to make things right.
Floor stays clean and dries quickly. Techs are very courteous This is my second time using your service and I will continue to use them. My neighbor heard me bragging what a good job you done and they are interested in getting their floors cleaned. There name is Sergio and Gilda Molina, Ph. is Phone number removed
Sincerely Linda Speer
Everything...service is professional and carpets look like new!
Very clean carpet and sofa. Very good service. Friendly polite technician.
The staff is friendly; Bryan was on time, efficient, and polite. My carpet is white again.
Rep's expertise and xcellent results.
The environmentally- and allergy-friendly products and the friendly smiling technicians.
no chemicals in cleaning process.
You guys get the carpets clean! They dry fast and your techs are very personable and friendly.
Quality of the cleaning job; friendly and efficient techs
So far stains have not returned. Our service rep did a great job, was very friendly and on time.
They were able to do what they said they would do. The carpet came out like new. They had to come back and touch up a couple of spots and there was no hassle from any one including the workers. The fellow that stretched the carpet, Robert I believe, did a wonderful job.
Thanks again.
Preferred techs from last appointment a year ago
Resolved issue, client is happy now.
My previous cleaning with Zerorez was not a good one and I filled out a survey and never heard back. I did schedule again because I have used you solely since I installed the carpet. This time the person that came out was wonderful and really took his time, that was the problem the time before he was in and out in about 20 minutes. I was very happy this time.
I had to schedule three different appointments to final get may carpets cleaned. As a customer I answered the questions that you customer service agent gave but the information that I gave her I guess was not properly transmitted to the service tech. He did not have the proper equipment on his van to clean my 2nd story apartment. So, we rescheduled for Saturday. That tech came and left because I missed his call but I was in my apartment. When I did speak with him he told me that he would not be able to carry the equipment up the steps and that I would be charged extra for this additional set up. I called customer service and stated what I had been told by the technican. The customers service agent said that was not true and they did not know why the tech told me that information. At that point I was prepared to call another company. The stated the could have the original tech that was schedule come out on Monday and he could do the cleaning. I said ok. It was finally done and I was happy. The orginal Tech Albert Nila was great!!! Get more techs like Albert and less like Derek. Thank you
Reached out to client to resolve issue.
Our service man was very efficient and nice, thank you!!
that its non toxic and doesn't collect additional residue.
Results, Personnel, Promptness.
Representative very professional and does a great job.
Do a better job of cleaning traffic areas
Could do a better job along the baseboards
My carpet looks great!
Love that no soap is used
Like knowing how safe the cleaning is and how fast it dries. Like the professionalism of the personnel that I have dealt with
No chemical
Zerorez is a process that eliminates the quickly appearing stain. We were happy with the results and noticed the carpet was almost dry at the end of the procedure.