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based on 32287 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was looking for a chem and fragrance- free service. Your service did not disappoint. The cleaning was completed late afternoon and in the morning the pieces were dry with no odor, no residue. Too good to be true. The technician, Josh, was efficient, courteous and very patient with my many questions about the cleaning product and process. I had old stains on my sofa. I couldn't believe the results. Excellent!
I like that they called to confirm, the tech was very good.
Very professional and thorough. My technician explained how Zerorez works and I think he did a great job!
Our carpets look amazing! We are very happy with everything. The technician, Diego, did a great job of making sure that the corners of our hallways and entry ways were protected from the pumps. We are definitely going to be a loyal customer.
The call center was easy to talk to and was very polite. The technician was professional super cool, super nice and had great communication skills. Really knows how to treat the customers and made the whole process comfortable.Hard worker!!!!
This was the second time I have used Zerorez, and the first time I had furniture cleaned. Once again, everything came out looking like new. And Keith was friendly, very detail-oriented, and ON TIME (actually, a bit early! When does that ever happen???) The smell was fresh and not like the nasty carpet-soap smell.
your process, the call center and of course your informed technicians, Ricki(RM03T) and Robert(RKo6T). Both young men were highly informed of the cleaning process for my carpet and did an excellent, superior cleaning. I will NOT use anything but Zerorez to ever clean my carpets. My carpet in the hallway was especially smelly and your pet cleaning process left the hall clean and fresh. You are on my calendar for an annual cleaning and deodorizing. It is worth every penny to protect my carpet investment. Thank you for your outstanding service. Irene Pierce
Personalized consistent service and attention to detail.
a puddle of solution left on the corner next to bed still wet 3 days later.
the rest of the job was very good.
Fast reponse to my request for an appointment. Tech arrived according to schedule. Work done quick & efficient.
This was the most I've ever paid for carpet cleaning in 25 years of having carpets cleaned but if what your technician said is true and the cleaning that you provided really does last much longer than a regular cleaning then it was worth it, especially if your way is better on the carpet resulting in the carpet holding up longer. I'll let you know in 6 months when we usually would schedule another cleaning if it was worth the cost using Zerorez. The company is very professional and organized. Tom did a great job and was also very professional about his work.
It seems to clean better than any other carpet cleaning service I've tried. I appreciate that since I have a very large area rug and they agreed to clean it for the special price of $199...I ended up wishing I'd had them clean my Bedroom as well....next time! The Tech was very nice, and did a great job. When I asked him to go over a small section one more time, he didn't act put out or like he minded at all. Its hard for me to "speak up" sometimes, so I appreciate how he responded. Overall, a very good experience!
Easy to book an appointment, attentive representatives, efficient technicians and remarkable results. I am very happy with Zerorez.
The technician (Dennis Kennedy) was very professional and thourough. He also took the time to answer all of my questions during the process. We have had our carpets cleaned before by the well known chains, and they have never looked this clean. Our carpet is 9 years old this year and it looks so revived after using Zerorez. Thank you.
Technician was Friendly, knowledgeable and helpful
Very friendly staff and technicians. Technicians are fast, and do an excellent job.
Make sure the truck doesn't leave blobs of grease on the parking lot.
Technicians are professional, call to let you know when they will show up that day, carpets and rugs looked great.
Zerorez was not your typical pull the machine in your house kind of service. It was a truck mounted professional service. The technician was professional, the process took the dirty water down a long tube back out to the truck. Its been 2 weeks and the dirt has not reappeared as with my last service. My white carpets are clean and soft. I will use them again.
From making the appointment to completion everything ran smooth and I'm so impressed
with the way my carpet looks and feels.
Robert the technician was very likable, professional and helpful. He is the one I would
recommend.
Thank you for making me feel my money was well spent. That doesn't happen often in this
world.
Tom did an excellent job. He arrived on time, explained the process and was very professional.
The ease in making an appt was key to the successful cleaning of my carpets. I had a runner which needed to be cleaned outdoors. When I saw that the weather was to be good, I called and you set an appt quickly.
Our technician, Diego, was kind, knowledgable and very nice to my children. I would recommend him to a friend.
I spoke with him about tile cleaning and sealing as well, he was honest about what could be done and what might work on my tile.
I also appreciated that when I phoned the day of the appt to confirm the time, the operator checked in with the technician and narrowed the window time of his arrival.
Very professional!
Did I mention, my carpets look great! The process did not leave any solvent smell either.
I highly recommend Zerorez.
Josh did an excellent job and answered all my questions, honestly and directly. Will recommend your service and your people. Thanks for a job well done.
Very efficient and responsive. Tech was very friendly and knew the product very well.
Diego was on time-pleasant and did a fantastic job! I'm embarassed to say my carpets were awful and Diego made them look new! I can't thank you enough-I'm having a graduation party for my daughter and now I don't have to be ashamed of my carpets! Diego was wonderful and so fast-I have already recommended him to a friend! I will give your company's name to anyone I ever hear of needing carpet cleaning! The process is wonderful and the carpets feel clean and no odor at all! Thank you
Name removed (Burbank)
Everything. Our tech, Livingston was the tops.
The technicians were helpful, kind, considerate, and compassionate.
The owners
Not get the paint on the walls dirty. Also not kill my grass by dumping the water on the lawn.
Everyone was helpful and answered my questions. The representative who came to clen my carpet was thoughtful and thorough. I am pleased with the result. Thank you.
Name removed
Upland