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based on 34839 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your service rep Bret was polite, clean and eager to please. He did a great job!
The service is GREAT we never have a problem.
Because you use no soaps, shampoos or detergents! Brian was so friendly and professional and explained the process very well. Thank you!
Robert did the couch and was very knowlegable and helpful and did not rush even though it was late. Cris did the carpet did a good job and was very informative.
I liked Gil the technician because I felt comfortable having him in my home and he was very honest about what he could do. A very kind and helpful person, you should be happy to have him representing you.
Love how clean and fresh the carpets look/smell, never much water left in the carpets so they dry fast, techs are very conscientious of your furnishings (and baseboards), no residue left behind so they stay clean long after you've left. Love your service!!
there are no harsh chemicals used and all spots are removed. The rugs turn out great and the service is good.
My technician was courteous, informative and complete.
I have loved every technician that has come out.
The office/phone staff could be a bit friendlier
Had to have you out for a touch up. Brian is a great kid.
Prompt and caring. Did the touch up with a smile.
The product was effective; carpets are cleaned and with no after odor. Gil, the Technician was courteous and thorough.
Seem very professional, and equipment and methods were above standard - attendant very accommodating, and understood that my Mother needed consideration, as she is 105! Some of my spots are re-occurring, but he said that was a possibility - but the smell is so much better -
Our carpets look amazing since Livingston cleaned them! Livingston, the technician, was awesome and we will definitely be using Zerorez in the future!
Best process for getting the rugs clean Chris did a great job.
I especially loved Chris! He was informative, made suggestions and did a fabulous job. I have recommended him and Zerorez to my neighbor.
On time, carpets are sooo clean!
Person who came was very infornative. Made sense that 'no soap" was lead toa better clean for a longer time!
The technicians are always professional and personable. I like that they introduce themselves as soon as they arrive and they call when they are about 10-15 minutes away.
And best of all, my carpets look fantastic after Zerorez had cleaned them. Best carpet cleaning company I've ever used! Keep up the good work.
Clean smelling solution, courteous professional staff
Carpets cleaned without harsh chemicals, friendly and professional service from Brian, our technician. Array of services offered.
They work!
I am disappointed, again, with the results. While there is some improvement with the small chair and a bit with the other chair, overall they are not clean. These are not old pieces (three to six years), located in a dark part of the house, with only a single person use. It is just not acceptable. I would like a refund. I have had very good results with your rug cleaning in the past, just not the furniture.
everything was wonderful. Service was great
efficient - thorough job
on time, friendly, fast, hard working service man~ Bryan The carpet looks great!
No don't share my name. Thank you
Robert was excellent!
Rugs get really clean! I also use your services at my home. It is easy for me to drop off rugs at your Irvine location .
The rugs came out vey clean & we thought Marcel was very professional
I made an appointment on a Thursday for someone to come out. I had an important work meeting come up so I called zero Rez informing the person that I just can't make it and won't be prepared. She said that someone can move the furniture if I left the door open. I said ok to that originally then after feeling uncomfortable about it I call back a few moments later to cancel that appointment and just reschedule it for another day. I rescheduled it for Monday between the hours of 3-6. I picked my son up from school at 2:05 and arrived home at approximately 2:15 walked in to my home to see things disheveled and moved around. I said "hello" and a zero Rez person came downstairs. He was not authorized to come into my house for the Monday appointment and was an hour early! My house was a disaster and the poor guy was picking up Legos! No one had spoken to me on Monday and furthe NO ONE has verified with me or told me that the note to go in my house was also moved to the Monday appointment. It's a simple thing someone could have said "is it still ok if someone comes into your house on Monday to which I would have said no. I was so extremely dissatisfied. I had him leave and spoke to someone in the office who gave me a 50$ credit and a 20$ credit on a future appointment which was nice but wasn't my intent. It was completely and 100% wrong that this whole thing took place and I am still very upset about it. The gentlemen who cleaned the carpets did a great job (as usual) and I feel extremely bad for him that I went off on him after seeing him in my house because this is clearly an office issue NOT an issue with the cleaners. My house was not prepared to be entered none the less carpets prepared to be clean. With that said....i love the way my carpets look after zero Rez but I will certainly tell the people who use you what happened and to be extra cautious with notes on their accounts.
WOW! I am fixing this so it never happens again!
Chemical free with great results
Arrival on time and a job well done