Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 32298 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 24, 2012 — Rated 10 out of 10 by E.K. Zerorez Los Angeles
What do you like about our products and services?

Your technicians have always been friendly, business like, and efficient.

I like that your process does not use detergents or leave residue in my carpet.

Report a concern   May 23, 2012 — Rated 10 out of 10 by K.K. Zerorez Los Angeles
What do you like about our products and services?

Call Prior to arriving, quality of work, patient with requests.

Report a concern   May 23, 2012 — Rated 10 out of 10 by L.F. Zerorez Los Angeles
What do you like about our products and services?

Zerorez always does a good job and I use them every year. They are efficient and responsive to requests. No other company gets carpets as clean.

Report a concern   May 23, 2012 — Rated 10 out of 10 by A.H. Zerorez Los Angeles
What do you like about our products and services?

The technician was friendly and professional, and my carpets look brand new! We hadn't been able to have them cleaned for three years, so they were seriously dirty. I am more than happy with the cleaning!

Report a concern   May 23, 2012 — Rated 9 out of 10 by I.G. Zerorez Los Angeles
What do you like about our products and services?

Everything went as expected. Your personnel were very helpfull and accomodating.
I will certainly use you again.

Report a concern   May 23, 2012 — Rated 9 out of 10 by K.L. Zerorez Los Angeles
What do you like about our products and services?

Prompt, courteous and professional.

Report a concern   May 22, 2012 — Rated 10 out of 10 by L.M. Zerorez Los Angeles
What do you like about our products and services?

They were on-time, they communicated well, and were very efficient and did a thorough job.

Report a concern   May 21, 2012 — Rated 10 out of 10 by M.L. Zerorez Los Angeles
What do you like about our products and services?

Dennis was terrific. He was efficient, congenial, protective of my property and informative about the Zerorez process. it has been excellent experience.

Report a concern   May 21, 2012 — Rated 10 out of 10 by M.H. Zerorez Los Angeles
What do you like about our products and services?

It dries very fast!! Livingston is very nice and thorough!!

Report a concern   May 21, 2012 — Rated 9 out of 10 by S.E. Zerorez Los Angeles
What do you like about our products and services?

You are prompt and the service is efficient and the technician pleasant.

Report a concern   May 21, 2012 — Rated 10 out of 10 by L.C. Zerorez Los Angeles
What do you like about our products and services?

I like the fact that there's are no chemicals used in my home. The results are always superior to any other cleaning method.. Thanks for doing a great job, again.

Report a concern   May 21, 2012 — Rated 10 out of 10 by V.H.N. Zerorez Los Angeles
What do you like about our products and services?

Love everything about ZeroRez!!!! The product, the price and the technician's!!!
Robert, Larry and Justin-real people that represent a success story!!!
Zero Rez has been the only carpet company to ever clean our carpets.

Thank you.

Report a concern   May 21, 2012 — Rated 10 out of 10 by S.E.W. Zerorez Los Angeles
What do you like about our products and services?

ease in making the reservation, great technicians

Report a concern   May 21, 2012 — Rated 10 out of 10 by B.I. Zerorez Los Angeles
What do you like about our products and services?

Dennis,did an excellent job &
He is very curtis's.
I have recamended your co. To
All of my family & plain to also
Let all of my friends know as well,
How pleased I was with the resultes.
Thank you, Mrs Last name removed

Report a concern   May 21, 2012 — Rated 10 out of 10 by H.M. Zerorez Los Angeles
What do you like about our products and services?

Paul Scianni was prompt and professional. Our carpets look good and they were very very dirty. We had ignored them thinking they were going to be replaced. But we need to keep them for another 2 or 3 years. It is wonderful to have clean carpets again. We will call on you when we need your services. It may be for cleaning our floor tile next time. Thank you. Name removed

Report a concern   May 21, 2012 — Rated 10 out of 10 by P.W. Zerorez Los Angeles
What do you like about our products and services?

CRISP!!

Report a concern   May 21, 2012 — Rated 10 out of 10 by S.A. Zerorez Los Angeles
What do you like about our products and services?

spots do not come back. Jason was very polite and did a great job.

Report a concern   May 21, 2012 — Rated 10 out of 10 by C.C.F. Zerorez Los Angeles
What do you like about our products and services?

Robert did a great job! He was very friendly, professional and my carpets look fantastic. We will be back again - thanks!!!

Report a concern   May 21, 2012 — Rated 10 out of 10 by L.C. Zerorez Los Angeles
What do you like about our products and services?

I set the appointment quickly and I had to have the technican out by 8am so I could get off to work. Brett called at 7:50 am to let me he was 10 minutes away. He got there at 8 am and the job was complete by 9:30am. The carpet looked great and Brett was so nice and informative.I plan to have my furniture cleaned in August and I will call your company.

Thanks!

Elizabeth Last name removed

Report a concern   May 21, 2012 — Rated 10 out of 10 by M.W. Zerorez Los Angeles
What do you like about our products and services?

Talked to a 'live" person who actually worked for the company, Explained the process in full and set up the appointment.
Technician was on time and did a great job.

Report a concern   May 21, 2012 — Rated 10 out of 10 by C.J. Zerorez Los Angeles
What do you like about our products and services?

I would highly recommend Zerorez to anyone, I am amazed with what Dennis was able to do with my carpet. This man would not stop until all of the soap was removed. He informed me of the hole process and left me with no questions. I really like the fact that this process is green. I will contact you next spring. First name removed

Report a concern   May 21, 2012 — Rated 10 out of 10 by L.R. Zerorez Los Angeles
What do you like about our products and services?

I wish ALL technicians were as knowledgeable, helpful and eager to do their job as LARRY SANDERS! I cannot say enough about about my FIRST experience with Zerorez ... LARRY SANDERS is the best advertisement you could hope for. He said wonderful things about the product and the company with such conviction that he helped erase any doubt or concern that I had as a new client. And, everything LARRY SANDERS told me was absolutely true! Zerorez exceeded my expectations. Thank you LARRY SANDERS and thank you ZEROREZ!!

Report a concern   May 21, 2012 — Rated 7 out of 10 by B.S. Zerorez Los Angeles
What could we do to improve?

There was a mix up with the start time and we had already organized our day. I tried to call the office and there was no way to reach anyone, whichis not a greatbusiness strategy with no phonenumber for Saturday service. Moreover, the Service Tech DID NOT call us to let us know that he was on his way, whichis what we were told would be the case. Two days prior when Zerorez called us to confirm the appoiontment, the person told me that we were the FIRST house on the docket and the time would be closer to 8 a.m. and not 10 o' clock! It was extremely frustrating and not a good beginning. I also sent emails and in fact sent another one yesterday.

Brett, the Service Tech was very nice and did a FANTASTIC job but the overall experience was not a positive one because of how things started out in the morning. Also, the truck knocked a huge branch off of a city tree planted in the fron t of our house, which my husband says he will take of instead of calling the city.

If I were to use Zerorez again I would ask for Brett because he did an excellent job on the carpets but because signals were so crossed, it was a very uncomfortable start. He said that he had been on another job before us and that made me feel that somewhere, somehow there was something amiss with communication.

Thanks,

Name removed

Report a concern   May 20, 2012 — Rated 8 out of 10 by M.G. Zerorez Los Angeles
What could we do to improve?

I was very satisfiend with the cleaning. My slight hesitation in referring your company is because the technician left a noticable knick my bed baseboard. I've called and left a message for your office to call me tomorrow to discuss a repair.

Report a concern   May 19, 2012 — Rated 10 out of 10 by S.F. Zerorez Los Angeles
What do you like about our products and services?

carpets never looked better. Nice people and great equipment.

Report a concern   May 16, 2012 — Rated 10 out of 10 by I.R. Zerorez Los Angeles
What do you like about our products and services?

I liked everyone, Keith did the job for the 2nd time, have used zerorez many times

Report a concern   May 16, 2012 — Rated 9 out of 10 by G.C. Zerorez Los Angeles
What do you like about our products and services?

No chemicals.

Report a concern   May 16, 2012 — Rated 10 out of 10 by K.R. Zerorez Los Angeles
What do you like about our products and services?

Fast, professional.

Report a concern   May 15, 2012 — Rated 10 out of 10 by H.B. Zerorez Los Angeles
What do you like about our products and services?

I have never seen anyone work as hard as our technician. He was amazing.

Report a concern   May 15, 2012 — Rated 10 out of 10 by M.D.M. Zerorez Los Angeles
What do you like about our products and services?

Extremely quick and easy. Love the outcome of the cleaning. Carpets look great. Thanks


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