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32298 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My couch nor my was not cleaned to my expectation and it remained wet after over 24 hours! And my carpet has dirty spots that appears that most diets were just pushed that way! I'm very disappointed and unsure if I'll ever use zerorez again!
Very professional & efficient. Good results
Larry was clean, polite, efficent and showed up on time. He answered all of my questions and did a super job. I had no idea the grout in the bathroom was blue and not grey! The service was more expensive than others, but I'm hoping it was worth it. I'll know in a few months if the carpets stay clean. They didn't after I had them cleaned 3 months ago by another company.
Your service technician was a "no can do" kind of guy. He left dirt residue all along our stairs and missed a large spot in the bedroom. We had to vacuum after the service. He called me and said that he thought he locked his keys in pur house. He clearly rushed the job and didnt care about the consequences. Some parts of our stairs have spots that were not there before!
All of the above
Easy to schedule, fair priced, clean carpets!
Technician was great product is great
Ricky was such a great young man. So polite and hard working. My carpets were a mess and I really appreciate the fact that he worked so diligently and was very cheerful.
He also did a great job explaining the drying process to me so that I would not stain my carpet.
I know that carpet cleaning can be a thankless job and a tough one. So I wanted to make sure you knew what a great technician Ricky was.
He represents your company very well. I certainly hope that his character and hard work will be rewarded.
It is rare to meet someone doing this kind of tough work with such a positive attitude.
Thanks for saving my carpets and renewing my faith in GREAT customer service!!
I like the end result of your cleaning process for our carpet. I like that your technicians are dressed appropriately and professional. I like that the technicians arrive at the slated time and call when they are within 10 to 15 minutes to arrival. I have uses Zerorez for many years. When on rare occasions when more attention needed for the carpets or furniture, the response from the company was immediate. I have recommended Zerorez before and I will again.
I was very happy with the work and the professionalism of your tech, but unhappy you hide the 11.00 fuel fee In your commercial, Bill Handle schould tell you about it in commercial, you are deceiving the listener. RICK Email address removed
I found the entire process so easy. My initial phone call connected me to the friendliest and most helpful person who helped me understand the process and found an appointment time that worked with my schedule. The technician that came out was super friendly and did an amazing job. Usually the get the other company who just wants to get in and our tech went the extra mile to do an amazing job. I thought we needed new carpet, turn out we just needed to find Zerorez!
Good in all respects.
I particularly liked that I was able to make an appointment within 2 days of my request. I was having 50 people over for my husband's birthday the next weekend. He was very polite and informative as I hadn't cleaned this carpet in some time and had spots that I thought needed special attention thinking they were mold( they were greenish) when in fact they were just spots that had taken the color out of a section or two from the sun. Special care was take for corners of the walls were the hoses would touch. My husband (and I)was absolutely AMAZED at how clean the rub FELT afterwards because it didn't have that "crunchy" feeling from the dried soap as it had with all the previous cleanings. My carpet was installed in 1984 and it looks as good as any carpeting 1/2 it's age!!!!
Thanks ZEROREZ!
I can't begin to tell you how pleased I was with the whole process. The young man who did the work was courtious and did an excellent job both on the carpet and cleaning the sofas. He was gracious to the enteruptions from neighbors and took the time to answer there questions. The whole experience was pleasant from my first call to the finished project. Thank you!
I wasn't there when the work was being done, but the results are GREAT !!! My carpet wa horribly dirty, I couldn't believe they got up the stains and dirt. I would DEFINITELY use their services again!
The result.
Josh was a very nice man and did great work in a resonable lenght of time. The process is great. It leaves my rugs clean, soft and stain free. We have a cat!!
I wish you had this service in Palm Desert for us to use in that house.
We will be using Zerorez over and over again.
Thank you
First name removed Evans
Technician Tom was very professional, friendly and very thorough. I love the way the carpet feels after it has been cleaned with this process and I feel good that the carpet is free of soap and odors.
Very friendly. Extremely happy with how clean the carpets got. Didn't try to up sell anything.
Great Job! Your technician Robert was first rate and highly professional. A really tough job completed to perfection. We will certainly call you folks again.
Thank You
while Paul was very professional, he did miss some spots and stainsp
The carpets are clean and the technician was great.
clean clean clean...
The tech showed up on time and was very friendly. My carpet on my stairs looks brand new. I had them cleaned 8 months ago and they never looked cleaned to me, but again it was a different process not zerorez. I already have given recomendations to use you to 3 friends.
Good service
I liked the results. My carpets look great. Only problem: I was supposed to get a $25.00 discount, and the tech did not give it to me. I didn't catch it until now.
Your tech was friendly, answered questions, left the house clean.
The 'tech' - (to call him merely a "tech" is an insult) Robert, was amazing, professional, courteous and accommodating. His knowledge and skill sold me. Based on his performance, (and his performance alone) I would recommend the company. I felt that the process to get him to the service call was disjointed and spastic at best.
First name removed Dental called on Thursday 5-31 for an emergency carpet cleaning....Talk about speed service. ZEROREZ you guys are the best!!!!
I liked everything about the service! We had a great technician and the call was answered professionally. I have already recomended Zerorez to 3 people since yesterday! I can't get over how my carpets look new again. Thank You!!!