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based on 32298 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It is very efficient--the whole process. The people who called me back to see if I wanted to make an appointment were very friendly and tat is really important. The service was very good, the carpet cleaner was not smelly and it did not take a long time. Larry was professional and friendly. Will always use you from now on.
I was talked into a treatment double the price I was told it would be on the phone. I was assured that this was not the old "bait and switch", but I'm not so certain.
The treatment which was supposed to deal with a lot of pet soiling/urine, removed none of the stains and made the smell even worse.
Frankly, if you want to "make things right" you can refund my money. The time wasted is something unfortunately that I won't get back...
Very simple quote and scheduling process. The tech, Tom was the icing on the cake.
Technician was informative and very professional, worked hard. Like the end result very much.
try to get the carpeting dryer after the cleaning.
took 2 days to dry this time and we used open windows and fans to speed the process.
Excellent customer service, great results in the cleaning. Will definitely recommend.
Love the idea that it doesn't leave soapy residue in the carpet.
I love the fact that you don't use any soaps! Nice job and very professional.
Everything was on the point.
Technician was great and the results were amazing. I can honestly say I will never use another company and I am very likely to hire you for other cleanings I normally wouldn't do like car, sofa, tile, etc. I am thoroughly impressed.
Hi Zerorez,
I just wanted to let you know that Mr. Dana Golden did a really great job of cleaning our carpets. He put in extra effort to remove some really stubborn spots and stains on my carpeting the my children made. My husband and I were very very pleased with how clean Dana got our 17 year old carpets. We have used Zerorez many many times but I think this was the best cleaning job we have ever had. We would like to give Mr Dana Golden a big THANK YOU for all of your hard work and effort. In addition, Mr. Golden is a really nice friendly gentleman.
Sincerely,
A very satisfied and happy customer
Everyone was easy to work with, from the initial call to the technician Josh. He was very polite, knowledgeable and did a great, thorough job.
Everyone was very polite and helpful. The technician was very punctual and did the work extremely well. We are very pleased and have recommended you to a neighbor already.
overall good job but the technician left a mess outside on the driveway and in the gutter with the dirt and fuzz which was extracted from our carpets. I had to clean up the mess myself. Technician was friendly and helpful and did a good job. It's just the mess left behind that I question. I will use you again in the future. Thanks.......
The service came late, it was scheduled from 10 30Am -12noon, he came about 1 30PM with
no apology.The service worker started complain that is to dirty and he could not do it, than he agree to do it for 20$ extra(at the end he charge 40$ extra)He refused to clean under a bed and under a children table, he refused to clean a rug.When I asked if he can clean a chair, he said only for extra 100$.
The rooms look clean, but it was unpleasing to cooperate with the worker.We have paid 275$.For this amount of money we expect a better customer service.Thank you.
Very reliable, good pricing, cleaning process.
Everything. Larry the technician was great.
dependability and the professionalism and courtesy of the technician
The experience with Zerorez is an A+ from the call to make the appointment to when the truck pulls away from the house. The company is fair in pricing and the technicians really know the product. The carpet is clean with no residue and it doesn't take forever to dry. I only use this company for carpet cleaning and have made my first appointment for tile cleaning. I'm sure they will excel at that endeavor too.
Quick response on call back.
Technician professional and thorough.
Very pleased with results.
There isn't anything I DON'T like! Everyone is friendly and helpful. Never late and the service is great. I have been having carpet cleaned by various companies over 40 years and I only wish you guys were available many years ago. Only since I began using Zerorez about 5 years ago does the carpet not only look really clean but FEEL really soft without any soapy,sticky residue left behind. Just like it does when it's new. It's worth every penny every time you guys come out!
On time and good service
I left a message on your answering machine regarding how pleased I am with Zerorez and Tom Nihan's work and professionalism. Thank you!
Dana was clean & neat as a technician & followed all the zerorez criteria for excellent service. He was also personable with our discussion about dogs.
The time of the appointment was honored and when the technician thought he may be a few minutes late, he called to inform me. That is an invaluable service. This is my fourth time with Zerorez and the best recommendation I can give. I have already told my daughter-in-law to check to see if you are in Denver, CO.
I was very pleased with the service and my carpet looks great
On time. Carpet looked like new. I was very pleased.
Service was excellent, Robert was very friendly, explained and educated us well on how your process works and he did an excellent job. Very good representative of your company. Arrived on time and was very thorough.
very professional and courteous and careful with furniture, very pleasant experience.
The price for carpet cleaning was fine. When we set up the appointment we indicated we also wanted our brick floor cleaned in the kitchen and foyer. I has no idea that it was costing $1.50 per sq ft for the brick, until I was presented with the bill. Over $400.00 just for doing 300sq ft of brick. Had I known, I would not have had it done. The brick wasn't even that dirty, and the sad part is, the brick looks exactly the same, can't tell it was cleaned So I am very unhappy . The technician didn't give me a quote before he started, I had no idea of the cost at all until he was finished. I hesitate to recommend your service to anyone I'm sure this isn't what you wanted to hear, however the quality of work is fine. B