based on 36791 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
5 Star cleaner Richy,!, we will request him next time as he was not only thorough with exceptional service but friendly! Thank you!!!!!
Great Job by Angel!!!!
Steve always does an excellent job. That is why request him. We especially appreciate that he asks us what our needs are and really listens.,
Able to get an appointment right away
Carpet dries quickly
Ethan was friendly & professional
I watched your associates of which were very professional and respectful. It was my impression that the application of solution used on the carpet was heavily applied and lightly vacuumed with the back stroke, leaving the carpet wet, I doubt I would use your service again. In regards to the pet spots of which were professionally pointed out @ an extra $30 per room was a gamic for extra money. I could accomplish a superficial spot application with warm vinegar water. It's now the third day after your service, I find the carpets feel crusty, I'm thinking that's a
result of the solution residue left from the application of your solution. The citrus smell during the application of solution was impressive, I wonder if that is the residue causing the crusty feel of the carpet. In summary, I don't see any evidence that there was any cleaning, only a solution application of which left the carpet crusty. Not totally dissatisfied, just not at all impressed.
I paid $350. I would value my service at $150. for wet crusty carpets...
Paul W
Professional and personable technicians; expert services and fair billing
Timely, friendly and neat worker
Friendly customer service. Tech did a very good job
Didn’t really do much to help with spot cleaning spots that needed good cleaning and I had to clean myself after. He just did everything once over with little care. The job was half way done the whole way as a result
It's the cleanest in las vegas
He did a great job
Fav was very nice, and was careful with our home and furniture. I don’t want to give him a negative review. I had pointed out the areas where my dog had urinated, but I can still see some of the spots. When I smell these spots, they still smell like urine. Also, I thought I had pointed out a rug in the master bathroom to clean, but I think he forgot to do it.
If it’s possible, it would be nice if you could have Fav spot clean the urine spots and clean the one rug in the bathroom. If I hadn’t pointed out the rug in the bathroom, I’d like to pay for it. Thank you.
We did just our downstairs. It equated to 3 “rooms”. They technician talked me into the “pet treatment” because we’ve had accidents from our dog and he said it would smell without it. He “charged me for one treatment but will do it for the whole area”. Unfortunately, the urine smell is intense, we never had this smell before. The pet treatment was either not applied to the whole area or if was ineffective as our house now smells awful like urine. It would be one thing If I declined the treatment, but I didn’t and our experience is not satisfactory. I would not recommend anyone to use your service given the results. Your price point is higher, so I expected a higher quality clean. This is not the case. Please contact atPhone number removed492 (First name removed), if you would like to try to make it right?
We've used your service on multiple occasions and each time we've been completly satisfied with the service.
The carpet was cleaned and pretreated due to dog urine. My whole house stinks of urine now. Carpet looks clean but the whole house smells terrible now.
The carpets and furniture look like new. Professional, courteous, first-class service. Would give a 10+ for timeliness and customer service.
Great customer service. Response time, arrival time - as expected and promised!
Products, customer service, professionalism
communication was great , the tech was very knowledgeable, and on time
On time…great job….fair price
Our service man was really good professional thorough and attentive to detail
I appreciate that harmful chemicals are not used and it’s safe for kids and pets.
Zane was amazing. Very professional and nice. He did a great job.
Fast and easy. Carpets turned out clean.
Angel was very prompt in response.
Very personable service.
I love how our carpets were not soaking wet and didn’t feel crunchy after they dried. My husband and I also enjoyed the technician. He was amazing and we will always be requesting him.
The carpets were extremely dirty after cleaned by Zerorez
On time and very efficient.
Technician was very respectful of my home and answered all my questions.
Would definitely use this company again!
Man was right on time. Very polite. Explained things well.
So far I am very satisfied.