based on 36791 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent Service, our carpet is original to the house as far as we know we are the 3rd owners house built in 2001. Our technician was Major, he was right on time explained the process and did an excellent job. You can tell when someone takes pride in their work and he does. He got stains out of the carpets that have resisted other carpet cleanings. We also had him clean our travertine floors, looked great afterwards. zerorez is a little more expensive than others but in my it’s a first time customer it is well worth the money.
No chemicals! Carpets come out clean.
GOOD WORK
Very professional technician came to our house on 1-9-2024. Did an excellent job on our carpets and upholstery. We would recommend anyone who asked to use Zerorez.
Great customer service too.
Very friendly and always do a great job. My carpet looks new!
Cleaner was very efficient and carpets are clean. He did an excellent job.
Clean carpets. Clean grouts
Talon was great. The only complaint that we have is that you shouldn't schedule afternoon appts in the winter as the carpet still wasn't dry by 9 pm
Cory was on time, professionally dressed, and pleasant. His work is excellent.
Fast and effective
Zerorez always does an excellent job and prices it fairly.
service and professionalism
Clean carpet and Tiles/grout the brand new.
Timely, professional and friendly technician, carpets look at feel great. Plus pet stains were addressed with a great smelling, citrus product that effectively removed ALL stains.
carpets are fresh and clean. Your employees are efficient and pleasant.
I am very happy with the carpet cleaning method by Zerorez! The carpets look clean without the soapy smell or residue (as promised). The technicians are always friendly and willing to answer questions or provide carpet care tips.
Our service man was awesome. Very professional and friendly. Our home looks fabulous!
Every time I use you guys, everyone is professional and friendly. The price is very reasonable. Plus you do a great job.
Outstanding service. Zane was my technician and did an outstanding job. I was really pleased with his service and his professionalism. They did say that the carpet only be wet for about four hours; however, it was still damp after about 10hrs.
This was my first experience with Zerorez who was highly recommended to me from my neighbor. I found Zerorez very easy to work with. From job scheduling to reminders of my appointment day/time to the actual day of service call from the technician.
I was scheduled for a time window of 2:00pm to 5:00pm. I received a call from a technician at 10:00am who was in my area and asked if he could come in 15 minutes. Unfortunately, I was in a meeting and not available until the afternoon. I received a call from technician Daniel at 1:30pm. He was 15 minutes away and asked if he could come early. That worked perfectly for me and he arrived 15 minutes later!
Daniel was very professional and knowledgeable about different rug types. In addition to 4 rooms of carpet, I had 3 oriental rugs to be cleaned. Daniel felt it would be best to take my larger 9x12 oriental rug to the Zerorez shop for cleaning instead of cleaning onsite. I agreed and he assured me the rug would be delivered back to my home in two weeks.
My carpets and remaining rugs were cleaned to my satisfaction. Daniel did a great job on my carpets. I will definitely use Zerorez again and will request Daniel!
I have been using guys for years. I absolutely love the customer service and even better the quality of your services.!
Professional crew professional work.
I usually do not write negative reviews, but I really am not happy. I thought everything went well as the person who was cleaning the carpets seemed to know what he was doing. Unfortunately, when it came time to pay the bill he added on some additional carpet treatments that were not discussed with me prior to doing so. He also said he was giving me a better deal, but I still ended up having to pay more than what was discussed. Also, the carpet was wet, not damp, WET for about 24 hours after service was completed. And there were spots you could could tell he “treated” but did not dry well and looked worse than before.
Will did an excellent job cleaning very dog stained rug! He took his time and really gave it attention. Great employee!!
Service was excellent. Technician was very thorough.
Great service, results and pricing! Thanks!
I paid for the rooms to be cleaned closets should have been included. I was told by the technician it was not on the invoice. I am a repeat customer and was pretty disappointed this time.
Zerorez LV was very responsive and your techs were courteous, professional and efficient.
Technician is always polite and professional. Easy to schedule and lobe the super clean floors.
Hired them to clean my mom's 15 yr old carpet which had lots of pet stains. Though they didn't get it perfect which was expected with the condition it was in they did get it real close. I would say it was 1000% better. The two guys that showed up were on time, very respectful and professional. I'm glad I chose Zerorez.