based on 39982 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Zack Was a complete PRO Great job
I lliked everything. Will, the technician, was knowledgeable and friendly. He answered our questions, and we were extremely pleased with the results.
Can't say enough! The service was thorough and very effective. Your representative was polite, friendly and professional! We've been your customers for many years and you've never failed to provide outstanding service! See you again this Fall.
Always Punctual…..Checks every area carefully before administering any product to your carpet…………….:.Always makes certain any unnecessary items are out of the way before they begin……..NEVER rushes through the job………I’ve been a customer for sometime now and would recommend Zerorez to everyone! Thank you for all you do!
Zenon was very knowledgable and efficient. He told me about their off site rug cleaning service to help eliminate stains, and make rugs look new...they were just returned and they look Great!!!
Timely arrival. Very professional. Explained the process and cleaning agents used. Great experience!
I have used Zerorez 2 times for my tile cleaning. Not as happy with the second cleaning, but they have offered to return to my home and touch up. I appreciate that customer satisfaction.
I was given a quote of $200 over the phone and I was not told it was only an estimate or that there would be a final price that would depend on square footage. When the carpet cleaner arrived, he started walking through my house adding up the cost to $306. I had already moved my furniture around and did not feel like calling another carpet cleaning company. I told the carpet cleaner that I was quoted a different amount of $200 over the phone for my living room, stairs and two bedrooms. He said when you call it’s just an estimate, but I was never told that when I initially called. The following day, I called Zerorez customer service and told them I was upset with the fact that I was quoted a certain amount over the phone and that I was not told it was only an estimate. The customer service agent was not apologetic at all and said that I was told that it was only an estimate. So it was basically her word against mine. I did not experience good customer service at all. I wouldn’t waste my time doing all this to make stuff up. All my experiences with the staff seemed confrontational rather than reassuring which doesn’t reflect on the company very well. So I will not be going with Zerorez in the future and I will not recommend it to people so they can have a negative experience like I did.
The gentleman that cleaned the rugs was very courteous and efficient.
Braiden was very knowledgeable about the cleaning process and cleaning products.
The men are smart !
I found that by using Zerorez the carpet looks better, is not as wet, so it dries faster. The job gets done much quicker. All around a better job and experience. The technicians are professional, and go right to work. I recommend them highly.
I have used your company for years and have always felt the service was great. However, this time I am not as pleased with the results. Spots appeared the very next day. One rather large area does not appear that clean. Granted, it was dirty, but past results were much better. The carpet is Berber and relatively new. The first time it was cleaned, your technician said it was good carpet and would respond well. But this time, not so much. Thank you.
No chemicals
Efficient and seamless appointment process
Great work done by a professional. Have been lucky enough to have him for three straight years. Looking forward to next year!
I very much appreciated how Richy went out of his way to explain everything to us. He showed us things on the carpet you can't even see unless using a blacklight. He put extra care into our "tougher to clean" areas, like our walking paths. Richy was professional, thorough, and provided a pleasant experience. We would recommend Zerorez to anyone, and will definitely be coming back the next time we need them taken care of. Thank you!
My carpet is fairly old and zerorez can get it looking nice.
Great service and results!
Great service!! Job well done!!!
Tech was very professional and took his time with cleaning.
They were on time. Walked around to see what I wanted done. Pointed out potential trouble spots . Went right to work and completed in no time. Travis was amazing!!!!!
Great service, efficient and timely.
Carpets look great! Major was professional, and great customer service.
everything went well used good product on the carpet. Jayden was very helpful
Will was a very knowledgeable and great technician. the carpet looks great
I like how well it cleans the carpets with minimal chemicals and residue.
service was quick and on time.
Easy to schedule and great work performed.
The price is very reasonable and the result is awesome!
Let say,
I was very happy the first time I used your service. This time your employee was very nice, but not experience enough to be able to do a good job.
The last section of the carpet and some small parts was not clean good.
I probably will look for different carpet cleaning company. Will see…..
Always on time, courteous, and businesslike. Also, your technicians are first=rate,