based on 39590 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional staff, no chemical odor.
The whole process seems more high tech & better products. My carpets seem to be better cleaned & stay that way longer. The techs seem to take a vested interest in their service. I have had a different tech every time & they all react the same.
Your products do what they are intended to do. Clean..
On time,friendly and cleaned carpet and rugs beautifully.
Be more upfront about extras such as the scotchguard and the extra $ for bigger rooms. I was "quoted" one price and ended up paying twice as much. I felt like I was told one price then charged another. Definitely hadn't planned or budgeted for how much I ended up spending.
Technician went about his business very fast and efficient. Carpets came out exceptionally clean.Drying time was significantly shorter than previously used cleaners.
Please tell your new clients that your company does not move furniture
Steve
My carpet had VERY bad traffic area stains, Ellis said if he used Brush up for $50 more it would mostly get them out but WITHOUT the brush up it would still look a lot better..... It did when he left, as it dried the Black greasy looking stains came back out, so it doesn't look much better.
What can you do? I'm not sure, come back and reclean ONLY those high traffic areas in the 2 small rooms with the Brush up for the $50 only? It's up to you what you would like to do to help me. I know you would be embarassed for me to tell anyone that saw my carpet that you cleaned it....
Thanks for offering, First name removedPhone number removed
The service was excellent, the tech. was very nice and productive and Andre did a great job on 20year old carpets.
But as a service to your customers you could provide them if they need them is a set of shoe booties just for customer relations. ""Just saying"
COMMUNICATE EXTRA COSTS AND TIME NEEDED MORE CLEARLY AHEAD OF SCHEDULING.
The technician was informative.
The carpeted risers on the stairs were not done. Other than that the carpets look better then ever.
top notch hard working service worker.
Excellent product
Thank you so much for the hard work. It looks great
I was excited to get zerorez in to clean my carpets after I heard Scott Gentry talk about how well the carpets look after the cleaning. I am disappointed after my cleaning. I can still see some dark spots on my carpet and I don't feel zerorez cleaned my carpet well at all. My technician also broke a vase and I am waiting to hear about compensation for my vase.
Well the guy ran out of water, and then we were charged a lot more than the estimated price.
Anthony was terrific. He answered all my questions and did a terrific job!
Overpriced. Already had another service clean our carpets, tile flooring with sealant, and area rug for $400 less than your serviceman quoted us.
When calling on the phone we were a bit apprehensive, the phone contact we had was less than desirable. When Andre Moton came, we were not sure if we would have the carpets cleaned or not, but he was wonderful. We DID have them cleaned and Andre did a marvelous job and was very profession and personable. He was a joy to work with. The rugs look great. Thank you Andre....
Very professional service. Good cleaning
Everything
Josh Jones represented your company with professionalism. The products did not affect any of my allergies, and I have many, especially chemicals. Thank you for a professional job well done.
I like how the carpet feels so clean underfoot after using Zerorez.
Stains was still in the carpet when the cleaner finished. I had to reclean the stains in the carpet. He cleaned a 1700 sq. ft. in less than 45 mins. ??? what stains in the carpet I recleaned the water was black not brown. The service was not what worth what I paid. I will not use your company again.
Service tech explained everything about the system, the citrus, the steam, how protectants work, a very professional tech A+
This company was recommended by a friend who has her own business of property management. I had used another company a month before for my own home, and was very unhappy with the results. So when one of our rentals was empty and we needed the carpet cleaned, we used Zerorez. The results were wonderful. We didn't have anything special done, but the carpet came out much cleaner than our carpet at our home which is much newer. Very happy and will use Zerorez for all our 4 homes.
Everytime we have used your service, we have been pleased with the outcome. thank you Denice Last name removed
I love your services. The only input is that last time they used a great smelling fragrance at the end and my house smelled wonderful for days. This time they did not provide this service which was greatly disappointing. I will use your services again but would appreciate your after treatment to be used.
Josh did a great job!!!!!!!!! And my carpet has never looked this clean.
Thank you,
HOW IT CLEANS!! And no soap residue. My service provider, Roy, is great. He does a wonderful job and is so careful around my furniture, etc. He is also very knowledgeable about your product and procedures and explains exactly what he's doing and how it works. He is very courteous, respectful and provides outstanding customer service!
service, is right on time and friendly