based on 35683 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I apologize for your experience. So, I am checking the booking logs, invoice and have spoken to the technician to better understand the situation. The booking logs show that you booked us for the 3 room promo,Flight of Stairs, Area Rug, Tile and you were told by the CSR that “additional services such as pet stains, stain removal, protectants or any additional treatment for any excessively soiled areas will be priced out on site by the technician". The additional services were added when our technician arrived. The Maxim protectant is an additional service that protects the fibers of your carpet, which is something our technicians recommend if they believe that it would be beneficial for your carpets, usually because of possible stains that might occur in the future. Our technicians are trained to offer services that they stand behind for their cleaning, we are upfront with our pricing before we get started and we will waive any service that you do not want or feel uncomfortable with at the time of the purchase. I see that the technician did add additional discounts of $53 as well as a discount of the protectant for $17 instead of $35 per area. we do feel like we have done our best to accommodate you and your needs
if there is anything more we can do please give us a call at 7025670016.
Let us know what you would like to have happen.
In the meantime, if you aren't satisfied with your cleaning, we do have a 30 day workmanship guarantee. I will escalate this to management and have them contact you about this incident.
Everything is right up front on prices and products. Leslie is a great asset to your company. Kept you update how things were going
the tech was very thorough he spent a lot of time on each room, i could clearly see how beautiful and clean my carpet was. i will sing praises of your company to all my friends. i'm glad i listened to Scot Gentry on the radio. thanks, Christine Harris
Zack and Dave were friendly and efficient. Carpets dried fast, and look great!
Jordan was very knowledgeable and listened to my concerns-thankyou!
Rug and couches cleaned-
Fast, trustworthy, dependable, reasonable prices, friendly, honest, and did a great job on my carpet. Will recommend and use their service in the future.
We paid $212.00. All it was was a very fast and simple steam clean. The pretreat was sparse. It took her less then 30 minutes to do the 2 partial bedrooms, 1 full 10x10 bedroom, hallway, 16 stairs and a small 5x8 floor rug.
There was a single spot in the full bedroom that the previous tenants allowed their dogs to pee on. I wanted he to focus on the spot and pre treat it heavily and after treat it. She did not. It still smells like dog urine.
Overall the carpets smell a bit fresher, but I feel that she rushed through doing them. There was no scrubbing like other companies have done.. just simply put down some hot water and in the same second sucked it up.
So by default you are only getting the top layer of debris.
It will do, but I would not use your company again. I was expecting more. With all the advertising and radio recommendations, I expected more.
Your employee was very nice.
Great communication. Timely arrival. Excellent service.
Technicians are professional and do a thorough cleaning job. They leave areas clean and fresh. Will definitely use them again.
. He was very nice and explained everything to us as he cleaned . We were very happy with the job he done. Thank you!
Well, I was quoted a special online and with a coupon for $99 for two rooms and a hallway. I was home alone when Isaiah showed up and basically using some harsh borderline bullying business tactics, tried to bully me into a purchase of $418- just on the two living rooms and hallway! I told him that we had had the entire house done for $250- 5 bedrooms, stairs, hallway, and 2 living rooms! I called up my parents to ask about this price to confirm and while I was on the phone he was very interruptive, stating in a frustrated tone I needed to tell them about the amazing “deal” he was bestowing on me, and upon speaking to my father on the phone was suddenly very OK with the $99 special when he had previously told me even though I told him I was extremely frustrated and I spent a bunch on this party I was hosting the next day and he was very unsympathetic to my situation, he needed to do the extremest upsell ever to make the carpet even remotely nicer but then he talked to a man and was suddenly very ok with the $99 price. I will not be doing business with you all again since it seems your employees have no issue bullying and strong arming women into a corner to purchase 400% over my quoted price. There are too many places in town that will take my business. I spread the word at the party I hosted today about your horrible tactics.
I apologize for your experience. So, I am checking the booking logs, invoice and have spoken to the technician to better understand the situation. The booking logs show that you booked us for the 3 room promo (2 rooms and hall) for $99 and you were told by the CSR that “additional services such as pet stains or any additional treatment for any excessively soiled areas will be priced out on site by the technician, and is optional". The additional services were suggested when our technician arrived, which is something our technicians recommend if they believe that it would be beneficial for your carpets, usually because of possible stains that might occur in the future. Our technicians are trained to offer services that they stand behind for their cleaning, we are upfront with our pricing before we get started and we will waive any service that you do not want or feel uncomfortable with at the time of the purchase. I apologize for your experience with our technician, we do feel like we have strive to do our best to accommodate you and your carpet cleaning needs.
If there is anything more we can do please give us a call at 7025670016. I will escalate this to management and have them contact you about this incident.
Even though Kevin and his partner got a late start do to poor scheduling by the office, Kevin and his partner took the time to do the job right. Thank you Kevin
Timely great customer service excellent job!
Jordan was the best service tech, polite & full of great info... I would request for him, he was arson he
The carpets looked great and didn’t have that chemical smell afterwards.
Refunding the difference between the $200 I verbally agreed to and the total charges to me when the tech said he couldn’t do that after he agreed.
Customer service representative Justin ,displayed total professionism, was very attentive and explained
the process, what advantages and how the Zerorez cleaner would clean my carpet. I was impressed and have expressed to my neighbors to try your company. We are very happy with the results using your company. Great customer service!! Please pass to Justin Hanley ,thanks . I shall use your company again and request him as our representative.
Well trained technician and odorless procedure. Great looking rugs that dried quickly.
We have used Zerorez several times and have ALWAYS been impressed with how clean our carpets are after the cleaning and how fast they dry. As always, we were very happy with how the carpets looked after the cleaning yesterday. What we were not happy about is how wet our carpets were and the fact that it took way too long to dry. We had to use multiple fans and 12 hours after the cleaning they were still wet and not just damp, they were wet in large sections. We had to run fans all night long to get them to dry. Before he left, the technician actually told my husband to run our heat between 75 & 80 degrees to get them to dry....REALLY?!?!!!!! Run our heat when it is only in the 70's outside!!! We usually get our carpets cleaned in November and we have never had to do this, nor has it taken this long for our carpets to dry.
Great service. Quick. I asked for more on the spot and technician willingly took care of it.
Efficient, friendly, and professional. My carpet is old but they make it look new. Thank you Zerorez!
Great service! Very quick and answered all my questions.
Carpet cleaning was fantastic. Will definitely use again
Technician was very friendly and knowledgeable about carpet
My tech Christopher Tam is a definite asset to your company. He is polite, courteous and does an excellent job. I always ask for him and recommended him to my neighbor who also used him. My carpets look really good even though they are 19 years old.
I was very happy with the results of our carpet cleaning yesterday. Our technician, Anton, was very efficient and punctual, and also gave me good feedback. The house looks great, especially the stairs, which were very dirty because they are so high traffic, look fantastic. Our area rug as well looks very clean. We were very happy with the results and will definitely be a repeat customer.
Very professional. Carpets came out great and dried fast. I will use again.
Everything
Your worker was friendly, explained his actions, and did a beautiful job cleaning my carpets.
I was not happy about being upsold once the technician arrived. I would never clean the carpet without adding the protectorant. I am. Not sure why I wasn't advised it wasn't included in the 493 I was originally quoted. Although I was happy with the carpet cleaning and the technician- the 800 was more than I intended on paying.