based on 39993 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The employee showed up promptly and did a great job cleaning my carpets. He explained the process accurately and finished the job in a reasonable time frame and with professionalism. I was impressed with the experience I had with zerorez and would definitely recommend them to my friends and family. I would use their services again.
Very professional
How clean my carpets turned out. The guy that came to my house was friendly and very knowledgeable about the product and how well it worked. Thank you
prompt and good service very good results.
service man Brandon was very courteous and did a excellent job.
It does not leave a lot of crap in the rug.
I believe it was Jared (please check to see if this is the name of the individual that came out)that did my carpet cleaning. I was very pleased with his services.
He is truly an asset to your company.
Professional service people, arrived in timely manner, took care of a minor issue as promised. Great company!
Smell good work fast organic
We like the professional service and results
Awesome! Second time I used the Las Vegas based service. The technician was terrific: Careful in my unit, spoke to me about his work, showed me high traffic areas and how he could improve the look! Terffic experience.
No chemicals used. Carpets become very clean the person doing the carpets are friendly and courteous.
We have used Zerorez many times and have always been very satisfied especially with no odor after the cleaning and the softness of the carpet as well. Our only complaint this time was that there was a lot of areas on our tile adjacent to the carpet where apparently the scotchguard dispenser leaked and left residue on the tile with one spot very large in the family room. We will still use your services but pay more attention to finish the job without leaving work for us to do. Also we always move all the furniture (small stuff) in advance so some consideration should be given from a price standpoint since it reduces your work load and time required. In the past there have always been 2 people this time only one which limits how much other furniture can be moved as well. Nobody is perfect but you guys come close. Pay attention to the litte things to keep your customers happy. You should give consideration to repeat customers and to those who refer your company to others.
You were so efficient and we like that there is no residue and it dried overnight. Love it. I am telling all of my friends and family. Thanks to Ken.
Pet friendly!
I love that my carpet looks beautiful and the customer service is exceptional.
When my carpets are cleaned by the Zerorez method they look like new and stay cleaner longer than any other company I have previously used. The technicians are professional and curtious.
Quick efficient way it cleaned and the tech was very informative and helpful.
If you are a return customer it would be nice if you had a loyalty plan and offered discounts on this. I have done three houses in the past year.
The young man was very professional and extremely nice and polite. I told him if any of my friends wanted their carpet cleaned I would tell them to ask for him.
no chemicals
Everything! The service rep. Andrew was courteous & professional.
professional, honest, hard-working, thorough, and it works!
My carpets have never been this clean with any other company I used.
No soap residue
Great cleaning process...friendly and knowledgeable technicians, make carpets look like new especially when household has pets, quick service and drying process, easy to schedule appointments and coupons that save the repeat customers. Jason and Anthony have been my technicians.
Had no problem with the outcome of the cleaning of my carpets. My concern/question is why you do not move furniture. Specifically sofas. I had to ask them to be sure and shampoo under the chairs in my living and family rooms, which meant they had to move them. I don't know if they would have cleaned under my chairs if I had not asked them. What would be the problem of moving the sofas forward a few feet and shampooing behind them. I made it easier for them to clean as I had removed all my end tables, nightstands, chairs,(dining room, rocking) etc. to make it easier and faster for them to get their job done. I also do not understand why I had to vacuum the carpets before you came. If I have to all the prep work before you come, I might as well shampoo the carpets myself.
Zerorez employee was extremely friendly and knowledgable about carpet. He was able to answer all of my questions.
You do a good job cleaning my carpets and it's easy to make an appointment with you. Plus, I appreciate the discount coupon.
Very courteous cleaners, and the carpet doesn't have a perfume or soap smell when finished.
The employee of your company was great and professional! I was a little worried at first when my carpet looked a little buckled the following morning but that slowly changed. Next, my grout needs to be cleaned!