based on 39594 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Courteous tech person. Efficiently done.
No odor from cleaning products.
You are the only company that can get my stair steps clean. Our tech was named Andrew and was very professional and pleasant. I have already recommended him to my sons to have their homes cleaned.
Very pleased with Zerorez carpet cleaning. My carpet looks so nice.
My main concern was that the carpet was still damp after 12 hours. Don't know if that is common or not?
Will have a better idea in a month or so, as to how the carpet holds up, if the traffic
patterns show signs of dirt.
Everything!!!!
You called the day before to confirm the appointment, the tech called the day of the appointment with his show time.
The tech was very friendly and knowledgeable. The cleNing was done quickly and looks very nice
1. The cleaning results are good,
2. The cleaning and drying are fast,
3. Your people are pleasant, straightforward with no high pressure selling.
I love the professionalism, quality of service, communication & timeliness of all staff. I love the finished product within my home.
We have used Zerorez for approx. 6-7 years. They are always professional and do an excellent job on carpet and furniture cleaning. We've tried others and found Zerorez to be the best.
service was performed as promised and done as scheduled, highly recommend this company
Our service man, Anthony, was great and helpful, and did an excellent job.
You do a great job cleaning and getting stains out.
Took out some of the stain left on the first visit. When I called, I was told that I had to pay an additional $75.00. I refused and was very disappointed in your company. At the first visit which left a lot of stain, your technician was more interested in selling me the protective coating than getting the stains out. I mad a point of showing him the worst of the stain. Very, Very disappointed. I am a senior and can't afford the additional money.
Stains not removed. Did reschedule someone to come out.
The crew was very friendly and professional. They did a great job on the carpets and air ducts.
My service man, Andrew , is very helpful
and attentive. He is fantastic.
Andrew was very pleasant and didn't try to sell products that I didn't need. He showed up close to the time that he said he would.
Roy Was very informative of what he thought would work best for a rental. Both men that came to clean the floors were very nice, they cleaned up everything before leaving.
I liked that it is pet friendly. Danny was a very professional and personable technician. I will recommend him to friends and co-workers.
THE PRODUCTS WERE GREAT THEY GOT OUT SOME TUFF STAINS IN THE CARPETS THAT I THOUGHT MIGHT NOT BE DUABLE.THE SERVICE WAS GREAT. ANTHONY IS A GEM,GREAT CUSTOMER SERVICE.DON'T LET THIS GUY GET AWAY. THE NEXT TIME I NEED MY CARPETS AND FURNITURE CLEANED I WILL ASK FOR ANTHONY. HE'S WONDERFUL.
Some of the downstairs carpets or rugs do not look like they have been touched. Return to fix problem is scheduled for this Wednesday, November 6th.
Clean feel
No chemicals
We spent $250 dollars to clean our sectional. It took the tech less than 30 minutes and it's still not clean and smells no different than before. This really saddens me that I thought it would be better, the tech simply ran the hand wand over once with no rubbing to get our sectional clean. We had a dog who was sick and we wanted it cleaned because I am having major surgery Wednesday. I guess I have a hard time giving someone an equivalency of $500 per hour and deliver a $5 an hour performance. Our carpets were left extremely wet to the point that my wife said she felt water between her toes. The carpet is buckeling in our house because of being so wet. The tech was nice and personable. We have used Zerorez and have loved the results prior to this; I would really like to have my sectional cleaned correctly. It's Sunday at 7:50 and my carpets are still wet. Please contact me at Phone number removed if you can help us get this rectified. Thank You
The carpet is clean and the house smells great
I liked the friendliness of the technician and his honest explanation of what he was going to do. He worked in a professional and efficient manner and was respectful of my home.
They were neat, fast-and professional. I called my cousin right away took a pic and send it to her. She asked for their number and now she has an appointment for next Saturday.
The expediency in service that was required by me was met with no hestitaion whatsoever, a huge plus! Your technician was was polite,respectful,informative and extremely knowledgeable!
The tech put a lot of effort into his result.
Cleanest my carpets have ever been, technician always willing to pay extra attention to areas I feel need extra!