based on 39992 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We were pleased. Charge for gas?
Professional technician.
Friendly staff and always do a great job
Everything started fine. As the tech finished cleaning the carpet, I noticed that the dining room area wasn't as clean as I was expecting. PLUS, there was some red stains on the carpet upstairs. They were not there before he started. He admitted he did not see them before he started. He blamed them on us. I put some plastic bags on my kid's feet so that they could walk around on the wet carpet. We did not see red stains every where they walked just in one place. There was no indication that the bags had smudged ink on them. It was just his analysis that the stains were from these plastic bags. He tried one product to remove them but it didn't work. Then a minute later he requests payment for the carpet cleaning job. I had a dining room that didn't look as good as I thought it would and now I have red stains on the floor that weren't there beforehand. I'm dumbfounded that he feels that I should be satisfied and ready to pay for the service. I say, "I'm not sure I'm ready to pay yet." Without any discussion, he says, "Well, I guess I'm going to have to call the police." I said, "what did you say?" He said, "I'm going to have to call 911 and get the police out here."
I have never been treated so poorly in my life by anyone coming to our house to do some kind of service. I'm an upstanding citizen. I've always paid my bills. We live in a nice community; this is no ghetto. And he has the audacity of saying that he's going to call the police on me. I did not say I wasn't going to pay the bill. I said I'm not ready to pay yet. I wasn't happy with the job.
I know you want your customers to be 100% satisfied with the job and I wasn't. I told him I needed to talk to his supervisor. I explained the situation to his boss, who is the local franchise owner. He didn't demonstrate any sympathy to my situation. He backed his employee the whole time. He asked the employee to try a different product. He went up there and after 1 minute there was no difference. So the franchise owner said there was nothing he could do. He offered no other solution.
I paid the bill but was left very angry.
I had heard great things about Zerorez. I had many people ahead of time ask me to let them know what I thought after we got our carpet cleaned because they needed to get their carpets cleaned as well. I have held off to give them my feedback yet.
Though I had no success with the carpet tech or the franchise owner, I thought I would give one last opportunity for the corporate people to do something about it.
Thank you for responding,
Name removed
Phone number removed
I like the quality of cleanliness, the service, the timeliness and Brett was especially helpful to me. I have a very bad back and chose not to move three pieces of furniture (my sofa); they're not heavy, but the effort of moving big furniture around could throw my back out easily. He moved all three pieces, cleaned the carpet beneath, set the furniture on protection pads and moved them back to where they were - all without me asking. In addition, I took advantage of teh 30% discount for cleaning another sofa and Brett did a remarkable job - it looks brand new! Thanks again!
Jan did an excellent job. I liked that he did not try to add on more than what was advertized.
How quickly the carpeting drys, compared to other companies we used in Tucson.
Carpet dried quickly and no soap residue
The technician was prompt. He was clear on what type of service needed. Cost more than expected but will use zerorez again.
services has always been excellent and products are the best.
My tile was very dirty. After applying your tile product, it literally looks brand new. I prefer that you do not share my name. Thank you
Brandon who was the Zerorez employee who cleaned my husband's chair and our carpeting went above and beyond in trying to get a chocolate pudding stain out of our carpet. Unfortunately the pudding I used had red number 40 in it and the stain could not be budged. Brandon was most courteous and thoughtful and is a credit to your company. We have used Zerorez for many years and have always found their employees to be very good. Brandon deserves a pat on the back and an atta boy for a job well done for us. Keep up the good work Brandon! Thanks from Name removed and Name removed
On time appointment. Cleanliness of the crew and product. Results of the service were outstanding.
Brandon the technician was very knowledge on how to get the pet stains out of my carpet and I was very pleased with the service
very professional and on time and did job well
The softness of the carpet
Very professional
On time, fast, and he did a good job
The carpets are not crunchy after they dry,and everything dries in a few hours.
serviceeaple were very good at what they do. My kitchen grout was 20 years old, was very inpressed how it looks almost brand new. My carpet in the hall way had a lot of wear . but it came out ok.
How clean everything gets
Your employees were cheerful, competent and ready to answer questions. They did a wonderful job. The only thing I was disapointed in was I had a repair that they were not prepared to do. I had told the scheduler about the repair hen I scheduled the appointment.
The cleaning is superb
my carpets look almost new again .Jan was polite and listened to my requests to try to get the edges clean again. We have had other carpet cleaners but from now on will always call Zerorez
the use of alkaline water
The area at the dining room table looked like it had not been cleaned and also a area in front of a chair in the family room area.
The rest was okay.
Doesn't use chems.
Carpet dries quickly. Anthony cleaned our carpets. your prices are very reasonable. He was very professional, answered our questions about keeping the carpet clean. I would definitely ask for him next time.
This is our first time using Zerorez and the house smelled good when it was done and my carpets look great
Technician was early and did a great job.