based on 36804 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excelllent service.
Zerorez is the absolute BEST for carpet cleaning and grout cleaning! No other service compares for your excellence or theprofessionalism of your Field personnel!
I like that your services do not use harsh chemicals and are safe for people & pets while still getting a deep clean and excellent spot/ stain removal. Corey the tech was very polite & professional and explained the services to me and tailored it to my specific needs.
Eric was very nice and respectable.
He put the booties to come in first, did the walk around and didn't put them back on.
In the upstairs bedroom he didn't close the door to get behind the door.
The runners for the stairs he did the landing and flats but didn't do the verticals...
The customer service technician was very professional and detailed.
Promptness and care
Amazing service and my couches and recliner look brand new.
The first technician that came to our home spent a total of approximately 15 minutes talking with me and cleaning our one set of stairs. When I told him I wanted to pay for the deodorizing ($35), he told me that if I tipped him $20 cash, he would just throw in that service and not put it on the invoice. I declined and told him that I don't keep cash on me. He then offered that, if I were to go get the cash, he could do the same deal. I just told him that I'd pay for the service. Apparently, he wasn't happy with that response because he VERY quickly cleaned the stairs and the odor returned about four days later.
I called the office after he left and they informed me that they are not allowed to accept tips. Once the odor returned, I called the office again and left a message (without details) for the supervisor over technicians, who they said would call me back within just an "hour or so." He/she never called. I called back the next day and spoke with the scheduler who originally put me on the calendar. I explained that I was expecting that call back, but that I would just tell her the entire issue from beginning to end. They sent a second technician out, free of charge, and he explained the entire process. He was there about 30 minutes and did a VERY good job of cleaning the stairs well. They made the best of a strange situation. So far, the odor has not returned.
mike did a great job ,,, highly recommend him
Very professional work was done. The technician did a great job since my carpet and tile are old. Looks like new now. No pressure and didn’t add any up changes. Definitely I would recommend for cleaning all floor needs.
Great service and carpets clean!!
Professional and on time!
TJ did a wonderful job on our carpets! He was very pleasant and easy to talk with, too. Thank you!
A very good job of cleaning a very dirty carpet.
A very friendly, considerate, and kind representative of your company.
Thank You!
Great technician and product cleans well.
Excellent! Customer service/technician/price all excellent. Angel was social, polite, knowledgeable, and professional. We’ll request him the next time we have our carpets cleaned.
Pet friendly and it doesn’t have that overwhelming perfume smell. The rug technician was friendly and helpful. Will definitely request future carpet cleaning. Thank you Zerorez!
The technician that came to our house and cleaned the carpets was extremely knowledgeable, extremely friendly and very helpful. Victor deserves all the credit for the 10/10 service.
The person who took my rugs for cleaning said they would get them back to me I n about 3 weeks. It’s been that so I called and ask when I would get my rugs back. The person I spoke with could not answer my questions but said they would get back with me today. They did not. So I can only assume you stole my rugs or damaged them beyond repair and charged me $1100+ for the privilege.
Exceptional Professionalism & Customer Service. technician was very knowledgeable of products and services.
We loved the over all timeliness and efficiency.
Will definitely use again
Will did a great job!
Reliable, great customer service and did a great job cleaning my carpet!
Quick worked very well and technician was very polite and professional.
Do a great job but too expensive
Left water stains on floor around the rug and one rug did not get that clean but to be fair he was thinking it might not come clean. Looked clean when he left but not for long. Most upset about having to scrip wood floor to get white marks off. Also I paid cash and he said would send receipt and never got.
Friendly professional clean and courteous
After initial contact, I was told that she would call back if didn’t hear from me to schedule yet never heard anything. Then after I called again to schedule and they came to clean/treat the room, it actually smells worse. Will be coming out to redo which is the only reason I didn’t give them a 0 - hoping for the best.
Tile cleaning left a white residue all around the edges of the tile once dry.
Knoah was amazing. He was very kind and quick.
He explained everything to me nicely and told me how the process goes. My carpets and tile look amazing!
The cleaniness.