based on 36804 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet was done exceptionally well. The technician was thorough and extremely efficient and removed stains that I thought were permanent. Very quick, professional and personable. This is my second time using ZeroRez this year and will hire them again.
It didn't seem like my carpets was clean,
No need to make it better, it was my first time using your company and I wasn't impressed, it's ok, your reviews and commercials were outstanding great work, it's not a problem I'm just one customer it's not the end of the world, thanks for inquiring you have a wonderful day
The tech was excellent!!! Very knowledgeable and did an excellent job.
The tech explained the extras I could take I declined, he went on to let me know my warranty be invalid and the carpet probably would smell when dried. That didn’t happen and never has after cleaning . Afterwards he said it would take about an hour to complete the cleaning, great. It took exactly 20 min !! When I walked through to check it out there were several dry spots. Thankfully my carpet wasn’t that dirty . I signed off and even tipped him $10. My problem is from the time I denied the extra service, he lost interest and just went as fast as he could. I’m sure the extra service is where he makes his money. I cannot even vacuum 3 rms. and a short hallway that fast. I live alone and a very senior citizen and non-confrontational so I won’t be using you again and won’t be recommending you, which I already did and my friend is using you tomorrow the 28th hope she has better service.
The technician arrived on time and was competent and friendly!
Always happy with my clean carpets after Zerorez comes to clean!
Carpets and couch came out very clean.
He was able to get out the stains that I thought wouldn't come out.
I like that your company doesn't use chemicals and the carpet and rugs were cleaned thoroughly.
Courteous service. Carpet dried quickly.
Zach sorry if I spelled it wrong he was wonderful very calm cool collected explained everything to me let me make the choice the floors look good and that it would be hard to do for that old cheap apartment carpet I have already told people about your company.
Spots were not gone...this is NOT the First Time..not calling Back for cleaning...Thanks
Professional customer service!
After a carpet cleaning that left our home from feeling less than clean we knew we wanted to try something different. Out zerorez carpet and upholstery cleaning had me feeling like I had a brand new house!
Great customer service
Beautiful job.
Roberto was delightful.
I just needed my sofa and loveseat cleaned. Zerorez technician was friendly, and cost of service was very reasonable. My sofa and loveseat were left so fresh and so clean! Very pleased with quality of service and price. I recommend Zerorez if your looking to have furniture cleaned and revitalized.
My technician was tge beat part of our service
Excellent service, fast and efficient.
Team was friendly knowledgeable respectful of my home that's important to me.
The guy that serviced my carpet was excellent.
My technician Manalo is top notch. Excellent service and knowledgeable.
Quick process. A lot faster than I thought it would be
The young man was very good. he informed me aboutnthe carpet care,
No chemicals used, technicians are always very helpful and professional.
Zerorez did a great job on our carpets! Cory was friendly, and professional. He went over everything before getting to work. Very happy with the results. Thanks Zerorez
Everything went as planed. Great job, on time, cleaned up after they finished. Unusual this day and age!
He did an amazing job cleaning my tile in my entry hall. I couldn’t believe how clean he hit my grout. I will be scheduling an appointment to clean the rest of my tile.
He overcharged me! Don’t believe the mailers. He quoted me $229 and said he’d do my area rug for free. Well the mailer says $29 a room plus a free hallway with a minimum of 3 rooms and so many square feet. Well I ended up paying $329 because he said he put a treatment on the carpet (he never told me that it was extra) and then he charged me for my area rug. He only passed over the areas twice (which I felt was not enough to clean it) unless I stood there and asked him to go over it again. As I look at my carpet now, I can still see the spots. I’m so disappointed in this company that I had so much faith in. Totally not worth the money! Beware!!!
Tech was very good. fast friendly....