based on 36804 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast drying and smells good and doesnt burn the carpet fibers. Great workers.
The willingness of your employees to work so hard for good results!
The cleaness of the product and the generosity of the employees.
Excellent results and smells great
Thorough job; carpet dries quickly and stays clean for months
Great service and the results are beautiful and last a long time. There is no residue that shows up days later. I will always use Zerorez.
Kinowa/Kanoa/Kinoa? offered great, courteous, clean service. Thumbs up!
Jose was great at communicating. The men worked fast and did a good job.
I'm never disappointed with their service. Every employee has done a great job and pleasant to work this. Bonus, my carpet and tile always look like new and smells great.
The second visit to eliminate yellow stain on sofa back worked like a charm. Hardly any visible sign of the stain remains.
Great job and the guys were great and helpful
Excellent work
Very easy to pros and cons of services were explained in detail, and it was very easy to setup an appointment.
Makes my carpets look young again. Now I just have to find something for makes me feel young again.
Over 11 years I have used your services and each time the results are fantastic.
The tech was wonderful and fast he did a fantastic job would fully and happily recommend them to all!!
The tech Zac was very nice and professional. The carpet looked great.
you left water on the floor. this was toxic. my tile is discolored
No pressure to buy the upsells. Carpets look great after being cleaned and victor told us exactly what to expect.
I sent an email - here’s what was written (pictures are not attached here):
Hello-
I'm writing to express serveral concerns with a service I had on Saturday, October 8. In the past, any concerns I had were immediately addressed and corrected. Your call center team has always been amazing. This particular service, however, has made me reconsider my loyalty as a Zerorez customer.
The stechnician came to house and seemed a bit bothered that he had "one more service" when he thought he was off for the day. He came in with no clipboard, paperwork or idea if pervious service history. I explained what service I needed and he rushed through the entire house in 30 minutes; it doesnt even seem like he used any sort of cleaner. It was very sloppily done! He left water, a huge slip hazard, all over the edges of the carpet, and even when seeing me wipe it up myself he still didnt offer to help. Upon completion, he took my credit card and completely ignored me while having a personal conversation on his Bluetooth - very unprofessional. This morning I woke to (one of) the stains I asked to have treated!! See picture attached.
For years my service tech is was Carlos, who is no longer with the company. I switched to Will, whom was a perfect replacement for Carlos. Unfortunately, even when requesting him now, he's never been back to clean the carpets. After yesterday, 10/8, I am seriously considering disputing the charge of $188 and have already spoken with my bank about this particular case. This was unacceptable!! I would like to hear back from a member of management regarding this incident & what can be done to corrected it.
To be honest, service has steeply declined in the last year and that a shame. I hope to speak with someone soon.
Thank you.
Name removed
The great techs who come out (like Steve & Greg) who always do a professional and thorough job! They go the extra mile! I will will always use ZEROREZ!
My father in law is the founder this company but then later they were change the owner and the name. So I know so far they are the best in the business.
I chose this company because it is safe for my pets and the reasonable prices.
Our Zerorez rep was awesome! Arrived early with prior communication, friendly, accommodating and knowledgable. Went out of his way to do extra work not initially requested with the appointment call..
Steven came on time for my appointment and was very professional. He did a great job of explaining the process and the aftercare needed once he was finished. He was careful to protect my walls and furniture from damage and clean behind himself as he worked. He was thorough and did a great job of cleaning our house. It looks amazing! I'm very satisfied with the job and the price. I will definitely use Zerorez again.
John was a great ambassador for your company, did an amazing job. Definitely will be a repeat customer.
Easy to schedule. Friendly technicians. Consistent results. Zerorez is the ONLY carpet cleaning service I use.
Tec was thorough and considerate.
Rugs look great.
I've used your services for several years and have always been pleased with the products you use for cleaning and the people you hire to perform your services. Keep up the good work! With the world changing in so many ways, it's nice to know Zerorez is still providing a good product with excellent customer service.
Quick and efficient