Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 29371 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 21, 2015 — Rated 10 out of 10 by N.G. Zerorez Jacksonville
What do you like about our products and services?

Quick and efficient. Thorough job of clenaing carpet

Report a concern   November 21, 2015 — Rated 10 out of 10 by Norma Thieman Zerorez Jacksonville
What do you like about our products and services?

Friendly service and an understanding of our special needs.

Report a concern   November 21, 2015 — Rated 10 out of 10 by J.K. Zerorez Jacksonville
What do you like about our products and services?

Fast thorough and effective. Ben is the best.

Report a concern   November 21, 2015 — Rated 10 out of 10 by Tara Kendall Zerorez Jacksonville
What do you like about our products and services?

The technician was friendly and professional without being too chatty. The service met all my expectations and the price was as advertised.

Report a concern   November 21, 2015 — Rated 10 out of 10 by Darlene Sira Zerorez Jacksonville
What do you like about our products and services?

Best carpet cleaners ever --

Report a concern   November 21, 2015 — Rated 10 out of 10 by E.S. Zerorez Jacksonville
What do you like about our products and services?

I like the service, but I would like the price to be more in line with other companies that offer the same service!

Report a concern   November 21, 2015 — Rated 10 out of 10 by S.B. Zerorez Jacksonville
What do you like about our products and services?

No residue. Except this time on the tiles

Report a concern   November 20, 2015 — Rated 7 out of 10 by G.G. Zerorez Jacksonville
What could we do to improve?

You need to do more than pressure wash areas with stains or soiled. I had to go around afterwards using a stiff brush and detergent solutions to clean the many spots left behind.
The soiled areas came clean, just needed a little more than pressure washing, The person performing the job was cordial and even pointed out there were areas that may not have come clean. For the price paid to clean grout, a little extra effort would satisfy more customers.

Report a concern   November 20, 2015 — Rated 10 out of 10 by C.W. Zerorez Jacksonville
What do you like about our products and services?

Your Customer Service is AWESOME! Your Technicians are prompt, courteous, knowledgeable
and do a fantastic job! I recommend Zerorez to friends, family and business associates.
Keep up the good work!

Report a concern   November 20, 2015 — Rated 10 out of 10 by L.B. Zerorez Jacksonville
What do you like about our products and services?

Carpets were WELL cleaned.

Cost is another story though. I am a property manager and was hoping to be able to use Zerorez for cleaning carpets between tenants. Your cost though would be too steep. :-(

Report a concern   November 20, 2015 — Rated 10 out of 10 by P.C. Zerorez Jacksonville
What do you like about our products and services?

The service techs are the best! It took several attempts, but our carpets are finally clean after an awful "dog" mess.

Report a concern   November 20, 2015 — Rated 6 out of 10 by D.S. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I thought the carpeting was almost WET when the cleaning was completed and the serviceman left. I didn't check it till he was already gone. It is almost completely dry now. I also thought he finished the job very quickly but then again, I had completely left him alone during the entire time.....it will take a few days for me to assess the results. Thank you. P.S. I didn't leave the carpet that saturated with my home carpet shampoorer. Maybe I misunderstood about zerorez.

Report a concern   November 20, 2015 — Rated 10 out of 10 by D.W. Zerorez Jacksonville
What do you like about our products and services?

Very clean smell & fast drying time.

Report a concern   November 19, 2015 — Rated 10 out of 10 by Katherine Royce Zerorez Jacksonville
What do you like about our products and services?

The service man is professional and explains what the options are and exactly what he will do.

Report a concern   November 19, 2015 — Rated 10 out of 10 by J.C. Zerorez Jacksonville
What do you like about our products and services?

The technician that came to our home was very knowledgeable and professional. We are very satisfied with the work that was done.

Report a concern   November 19, 2015 — Rated 10 out of 10 by Penny Porter Zerorez Jacksonville
What do you like about our products and services?

On time, Great cleaning, and wonderful people

Report a concern   November 19, 2015 — Rated 0 out of 10 by A.S. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I will not be recommending to anyone, because our tile floors looked worse than before the cleaning. Tons of greasy residue left behind. We have to clean it up ourselves. The job was messy and not very professional.

Report a concern   November 19, 2015 — Rated 10 out of 10 by I.P. Zerorez Jacksonville
What do you like about our products and services?

I like and appreciate the professionalism, knowledge about fabrics and courtesy.

Report a concern   November 19, 2015 — Rated 10 out of 10 by K.S. Zerorez Jacksonville
What do you like about our products and services?

Not only the clean process with no residue, but more importantly your staff. David was most excellent, just as every employee we have encountered in the past 6 years that we have been using zerorez. Your company, is what other companies should thrive to be.

Report a concern   November 19, 2015 — Rated 7 out of 10 by D.S. Zerorez Jacksonville
What could we do to improve?

Not sure. Maybe tile cleaning needs a second "finishing cleaning" to wipe any dirt left on the floor. I just didn't expect to see so much dirt on my socks the next day after walking on my freshly cleaned floors.

Report a concern   November 19, 2015 — Rated 10 out of 10 by E.A. Zerorez Jacksonville
What do you like about our products and services?

Great Job!

Report a concern   November 19, 2015 — Rated 10 out of 10 by R.G. Zerorez Jacksonville
What do you like about our products and services?

You truly went the extra mile when it came to making sure my home looked spectacular for an upcoming party in my home. We had your service man come out to clean our carpets and kitchen floor. When I came home I noticed there was a slight film over the floor and I called your office. The President of the company actually came out himself. He cleaned the floor again for me. Heavens, he even was on his hands and knees to make sure it was perfectly cleaned and dry! I was so impressed and thanked him profusely for his time and attention. I will highly recommend ZEROREZ to all family and friends. Actually, I already have. :)

Report a concern   November 19, 2015 — Rated 10 out of 10 by M.C. Zerorez Jacksonville
What do you like about our products and services?

Your staff is excellent!

Report a concern   November 19, 2015 — Rated 10 out of 10 by D.J. Zerorez Jacksonville
What do you like about our products and services?

Great job

Report a concern   November 18, 2015 — Rated 10 out of 10 by Astrid Altomare Zerorez Jacksonville
What do you like about our products and services?

Our light colored and kinda old carpet is actually very far gone but your technician gave it a second life. Very well done. Brad is an excellent representative of your company.

Report a concern   November 18, 2015 — Rated 10 out of 10 by L.J.C. Zerorez Jacksonville
What do you like about our products and services?

They work.

Report a concern   November 18, 2015 — Rated 10 out of 10 by C.C. Zerorez Jacksonville
What do you like about our products and services?

Great service. Technician was extremely knowledgeable and informed me of other services.

Report a concern   November 18, 2015 — Rated 10 out of 10 by K.S. Zerorez Jacksonville
What do you like about our products and services?

"Natural" products used and good customer service skills by staff from appointment scheduler to carpet cleaning tech. Very good job in getting stains up.

Report a concern   November 18, 2015 — Rated 10 out of 10 by Betty Phillips Zerorez Jacksonville
What do you like about our products and services?

Love your company, would never recommend anyone else. Love Spencer, he is the best. So personable and cares about you and your home

Report a concern   November 18, 2015 — Rated 10 out of 10 by Rose Mary Skidmore Zerorez Jacksonville
What do you like about our products and services?

Very professional job.He was quick and very thorough.


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