Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 29080 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 3, 2015 — Rated 10 out of 10 by Nancy Greenstreet Zerorez Jacksonville
What do you like about our products and services?

Service was quick and results excellent. I have already told friends and colleagues.

Report a concern   November 2, 2015 — Rated 10 out of 10 by H.S. Zerorez Jacksonville
What do you like about our products and services?

The service tech

Report a concern   November 2, 2015 — Rated 10 out of 10 by J.R. Zerorez Jacksonville
What do you like about our products and services?

Excellent work, Professional People

Report a concern   November 2, 2015 — Rated 10 out of 10 by Sandy Greathead - Kelley Zerorez Jacksonville
What do you like about our products and services?

Robert did a great job at not only servicing our rugs and tile.
He also made us feel like what we wanted was the most important thing.
It is great dealing with a company that has customer service like that.
Thank You...Bill Greathead

Report a concern   November 2, 2015 — Rated 10 out of 10 by D.P. Zerorez Jacksonville
What do you like about our products and services?

I like the concept of not coating carpets with soap, and not soaking the carpets with water. I like the fact that even old stains left after cleaning by another company were removed. The technician was polite and efficient.

Report a concern   November 2, 2015 — Rated 10 out of 10 by B.S. Zerorez Jacksonville
What do you like about our products and services?

Fast simple effective. Friendly staff

Report a concern   November 2, 2015 — Rated 9 out of 10 by Julia Hall Zerorez Jacksonville
What do you like about our products and services?

Carpet looked clean, smelled fresh but not strong chemical smell.

Report a concern   November 2, 2015 — Rated 0 out of 10 by R.K. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Need manager to call me

Report a concern   November 1, 2015 — Rated 10 out of 10 by Brian Dewees Zerorez Jacksonville
What do you like about our products and services?

Always fantastic. Knowledgeable and courteous. I've used you since you opened and have recommended to many.

Report a concern   November 1, 2015 — Rated 10 out of 10 by S.C. Zerorez Jacksonville
What do you like about our products and services?

Professionalismand friendly representative

Report a concern   November 1, 2015 — Rated 10 out of 10 by S.F. Zerorez Jacksonville
What do you like about our products and services?

works, cleans carpet

Report a concern   November 1, 2015 — Rated 8 out of 10 by R.W. Zerorez Jacksonville
What could we do to improve?

I have not received the estimate to clean our hall rugs as yet.

Report a concern   October 31, 2015 — Rated 10 out of 10 by S.P. Zerorez Jacksonville
What do you like about our products and services?

prompt

Report a concern   October 31, 2015 — Rated 10 out of 10 by L.G. Zerorez Jacksonville
What do you like about our products and services?

I was pleased at how clean they got it. The tech was wonderful

Report a concern   October 31, 2015 — Rated 10 out of 10 by S.M. Zerorez Jacksonville
What do you like about our products and services?

Great service and results

Report a concern   October 31, 2015 — Rated 10 out of 10 by A.S. Zerorez Jacksonville
What do you like about our products and services?

The products are chemical free. The technician that came to clean the carpet was very nice and professional.

Report a concern   October 30, 2015 — Rated 10 out of 10 by D.T. Zerorez Jacksonville
What do you like about our products and services?

worked well on old carpet

Report a concern   October 30, 2015 — Rated 10 out of 10 by K.C. Zerorez Jacksonville
What do you like about our products and services?

Very professional and great job on carpets

Report a concern   October 30, 2015 — Rated 10 out of 10 by Cynthia Schwallie Zerorez Jacksonville
What do you like about our products and services?

Professional service and great results.

Report a concern   October 30, 2015 — Rated 10 out of 10 by C.G. Zerorez Jacksonville
What do you like about our products and services?

Professional and on time. Great results! Will use again and recommend to others!

Report a concern   October 29, 2015 — Rated 10 out of 10 by S.U. Zerorez Jacksonville
What do you like about our products and services?

Your employee aimed to please and was very efficient.I would use you again thank you

Report a concern   October 29, 2015 — Rated 10 out of 10 by G.W. Zerorez Jacksonville
What do you like about our products and services?

I like the high quality of your product. My carpets are always soft and very clean after your visit.
I am very satisfied with Zerorez. My only concern is that the technician, Robert, is very high pressure regarding sales. He repeatedly tried to sell protective sealing for my carpets as well as grout cleaning for my tile. I told him clearly that I just wanted the carpets cleaned. This happened on Robert's previous visit as well.
The personnel that answer the phones are very professional.

Report a concern   October 29, 2015 — Rated 10 out of 10 by W.B. Zerorez Jacksonville
What do you like about our products and services?

No soap. Always reliable. Best for carpet cleaning.

Report a concern   October 29, 2015 — Rated 3 out of 10 by T.D. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I have used Zero Rez at least the past. 4 years and been very satisfied with the results. They treated the spots of I concern and were able to get them clean. This time all of the stains or extra dirty stains did not come clean. The tech said as the carpet ages it is not as resilient in stain removal.
All of our carpets were installed at various times and none if them cleaned up very well. I also noticed that when I walked on the carpet when it was still damp and then stepped on my tile floor it was not slippery. Usually it is very slippery ( basic). This makes me think rmthT the concentration if the cleaner was not as strong as usual.

Report a concern   October 29, 2015 — Rated 10 out of 10 by G.C. Zerorez Jacksonville
What do you like about our products and services?

Service was ourstanding from Julie in the office to Patrick in the field. Happy from start to finish.

Report a concern   October 29, 2015 — Rated 10 out of 10 by Diane Brones Zerorez Jacksonville
What do you like about our products and services?

It is sometimes uncomfortable to have strangers coming in to your home, however this experience was far from uncomfortable. David was fantastic. After introducing himself, he explained the process and walked through the areas to be do done. His professional and congenial personality gave me a feeling of trust and confidence. He worked efficiently and cleaned up as well. Halfway through the family room carpet, he called me to compare what was done to what was not…what a difference! I was astonished at how clean our carpets looked when David was finished. I will definitely use this service again (requesting military David) and recommend Zerorez to everyone.

Report a concern   October 28, 2015 — Rated 10 out of 10 by G.B. Zerorez Jacksonville
What do you like about our products and services?

Everything

Report a concern   October 28, 2015 — Rated 10 out of 10 by R.A.S.D. Zerorez Jacksonville
What do you like about our products and services?

Carpets look great again.

Report a concern   October 28, 2015 — Rated 10 out of 10 by B.L. Zerorez Jacksonville
What do you like about our products and services?

On time, CLEAN!, very thorough and did a fantastic job! Tech explained everything he was going to do and I was, as always, very pleased with the results!

Report a concern   October 28, 2015 — Rated 10 out of 10 by Bill Montieth Zerorez Jacksonville
What do you like about our products and services?

I am very happy with Zerorez. They get out 99% of spots and it smells fresh and pleasing and leaves no residue. Marge Monteith


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