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based on 29078 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was quick service and Austin is a very nice young man and polite. He did a good job. I thought it was to be $129 though for the 4 rooms. The charge was $154. . Name removed
Very easy to do business with. Fair and upfront about pricing. Very pleased with the finished product.
They work. We have two big Labs and dog people know that no matter how clean they look----they really fool you! Professional and yet personable. We have used your service for years, and would not go to any other. I love the fact that you do not use any soap.
My house got a lot of dust dropped from the vents. I believe some sort of protection should be placed around the vents to stop the back flow. Sweeping the floor does not get that dust off of furniture. I have pictures of the mess created. I thought that the dust would be contained in some sort of bag or container.
All natural cleaners, no residue, service was on time and quick.
Careless worker. Never used corner protection. Didn't have all his equipment to complete the job. Went back to prior job to get it while in the middle of the job. Spilled cleaning solution all the way up the drive and into the garage. Several spot that he did deep extraction didn't get it dried. Had to get the areas retreated the next day. When I called the office to get the problem taken care of tried to schedule me for a time that was convenient for them not me the customer. Also ask for the owner to call but never heard from him. Won't use Zerorez again
Many stains did not come up during cleaning that I feel would have using a different service.
Your employee was very friendly and courteous, I give him high marks. However, the carpet looked good when wet but when dry it looks the same as it did prior to the cleaning. It was a total waste of $129.00. I went over a ZeroRez cleaned area with my hoover shampooer and did not believe the dirt that came up. Repeat, a total waste of money. If you want to see the results please contact me at Phone number removed. It has to be before 10/22 since I have decided not to take a chance with another carpet cleaning company and having the carpet replaced.
quality of service and end product when rugs are cleaned
Very thorough
Professional, efficient
Courteous and professional. Explains pro in detail and offer suggestions based on my specific needs.
Nice people,very professional
We were very pleased with the service and the end result.
Everything Garret did a great job. He was so thorough and so pleasant to deal with
My carpets and tile came out great, he even spent a little extra time on
My older carpet to make sure he didn't miss anything.
I LOVE your company for both the product and the wonderful service.
Came early, was professional and curteous, told us what he was doing the whole process, and the carpet looked amazing.
Professionalism and competency.
Patrick did an outstanding job. The best ever in my experience. Want him again the next time.
The technician was very courteous and knowledgeable. He did a great job of explaining the Zerorez process.
I like that products are not chemical filled and services were quick and thorough.
A small mess of either cleaner or protectant was left on my tile right in front of my front door. Also there were some spots missed in the area where I had cleaned. The operator was very friendly though.
reasonable prices and convenient hours
I've always had a great experience with the product. Never wet carpet for days, always clean and the tile cleaning is amazing too. The staff is amazing.
Again, your service was outstanding. I was happy to hear that you are employing our retired service men in your company. The technician you sent,
David Johnson, couldn't have been nicer. He explained everything that he was going to do to my carpets and then proceeded to do exactly that.
Thanks again, Zerorez, I will be using you again & I will ask for David Johnson by name.
Name removed
Service and products were amazing.
Robert did an excellent job with our carpets. we are happy with the out come and will continue to call Zerorez for our cleaning needs.
Everything.
Great
Robert was very personable and helpful.
Service tech was stellar!!
The service and professionalism!