Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 29066 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 17, 2014 — Rated 7 out of 10 by D.E. Zerorez Jacksonville
What could we do to improve?

Try to get done properly the first time.
Most people I know were ok with service after 2nd or 3rd comeback.

Report a concern   September 17, 2014 — Rated 10 out of 10 by Nikki Eskow Zerorez Jacksonville
What do you like about our products and services?

Environmentally safe, on time service, polite technician.

Report a concern   September 17, 2014 — Rated 10 out of 10 by Ann Prince Zerorez Jacksonville
What do you like about our products and services?

Took time to explain everything they do. And took the time to do and didn't rush to finish. Very friendly..

Report a concern   September 17, 2014 — Rated 10 out of 10 by Sherry David Zerorez Jacksonville
What do you like about our products and services?

Very professional

Report a concern   September 17, 2014 — Rated 10 out of 10 by J.T. Zerorez Jacksonville
What do you like about our products and services?

My carpets smwll clean with no lingering scents. Just clean and fresh smelling. Even where my pets lay.

Report a concern   September 16, 2014 — Rated 10 out of 10 by A.T.R. Zerorez Jacksonville
What do you like about our products and services?

Excellent service. Repeat customer.

Report a concern   September 16, 2014 — Rated 10 out of 10 by C.M. Zerorez Jacksonville
What do you like about our products and services?

Well the truth of the matter is the technician was really practical and knowledgeable about carpet and what to expect with my 16 year old
berber. I am very satisfied with the service but it was only because of the technician's explanation about how much I could expect or not expect in so far as results. I am glad I called and if I had not received a flyer in the mail I would not have called.

Report a concern   September 16, 2014 — Rated 10 out of 10 by R.W. Zerorez Jacksonville
What do you like about our products and services?

Best cleaning of carpet ever;
The guy was personable and very good at his jobi ie didn't waste time
Citrus smell was great
No issue with the pricing
To sum up a very good business model well executed
Rw

Report a concern   September 14, 2014 — Rated 10 out of 10 by R.B. Zerorez Jacksonville
What do you like about our products and services?

Your Technician was very knowledgeable and helpful!

Report a concern   September 14, 2014 — Rated 10 out of 10 by R.P. Zerorez Jacksonville
What do you like about our products and services?

Happy with results and the associate doing all their best to make things good.

Report a concern   September 14, 2014 — Rated 10 out of 10 by T.Z. Zerorez Jacksonville
What do you like about our products and services?

natural, effective product
well trained, expereienced, thorough, on site personnel

Report a concern   September 14, 2014 — Rated 10 out of 10 by S.B. Zerorez Jacksonville
What do you like about our products and services?

The house feels and smells very clean. The 2 gentlemen who came to the house were polite and professional. Thank you.

Report a concern   September 13, 2014 — Rated 10 out of 10 by Penny Porter Zerorez Jacksonville
What do you like about our products and services?

Good Service!!! Was talked thru what was going to happen and that is what happen. No surprises!!!

Report a concern   September 13, 2014 — Rated 10 out of 10 by S.G. Zerorez Jacksonville
What do you like about our products and services?

The technician's attitude and professionalism was a big plus.

Report a concern   September 13, 2014 — Rated 10 out of 10 by L.B. Zerorez Jacksonville
What do you like about our products and services?

I like that you stand behind your advertising. The discounts were welcome and I was so impressed with the techs that I also added cleaning my furniture. My main objective was the carpet and it looks fantastic!

Report a concern   September 12, 2014 — Rated 10 out of 10 by Diane Parker Zerorez Jacksonville
What do you like about our products and services?

I like that Zerorez cleans my carpets so thoroughly, and that they stay clean so much longer than ordinary cleaning treatments. The Zerorez spot kit that I use between cleanings is the best product I've ever tried for removing carpet stains. Patrick, the young man that cleaned my carpets, was very professional and knowledgable. He is an excellent representative for his company.

Report a concern   September 12, 2014 — Rated 10 out of 10 by C.A. Zerorez Jacksonville
What do you like about our products and services?

I have already recommended Zerorez to friends. your crew is always very polite. My house always smells so fresh and clean when they finish. Kitchen tile looks new. Quick drying, too.

Report a concern   September 12, 2014 — Rated 10 out of 10 by J.D.A. Zerorez Jacksonville
What do you like about our products and services?

Tech was extremely friendly and knowledgable about your products. Kellan, I believe was his nice. Very detail oriented and friendly.

Report a concern   September 12, 2014 — Rated 10 out of 10 by H.R. Zerorez Jacksonville
What do you like about our products and services?

Very professional technicians, went right to work, very careful. The rugs were nicely cleaned. He also demonstrated the cleaning of the tile, which was very nice. Will be scheduling that service soon!

Report a concern   September 12, 2014 — Rated 10 out of 10 by A.S. Zerorez Jacksonville
What do you like about our products and services?

I especially like the courtesy and efficient employees who do a great job. If I can offer one suggestion. which is that the receptionist explain the additional cost if the room is larger than what your company defines as a standard room. I was not expecting the additional cost because one room was considered 2 rooms because of its being slightly larger.

Report a concern   September 11, 2014 — Rated 10 out of 10 by Gregg Milo Zerorez Jacksonville
What do you like about our products and services?

Ivan did a great job getting our carpet spotless. I have used your services previously and each time I have been very pleased with the results. Thanks!

Report a concern   September 11, 2014 — Rated 10 out of 10 by R.R. Zerorez Jacksonville
What do you like about our products and services?

They work.

Report a concern   September 11, 2014 — Rated 10 out of 10 by J.H. Zerorez Jacksonville
What do you like about our products and services?

I've had my carpets cleaned before, but nothing compares to this. From the fresh citrus smell to the friendly tech, the whole experience was great!

Report a concern   September 11, 2014 — Rated 10 out of 10 by Laura Strader Zerorez Jacksonville
What do you like about our products and services?

I was not present for service, I was able to let the guys into one of my rentals via garage code. They communicated their concerns on the phone, made recommendations, finished the job and locked up. Very professional! Thank you!

Report a concern   September 10, 2014 — Rated 10 out of 10 by Bill White Zerorez Jacksonville
What do you like about our products and services?

Price was quoted wrong but Kimberly took the time to make it right. Your tech, Spencer was on time and VERY knowledgable. He was also very clean and professional!

Report a concern   September 10, 2014 — Rated 10 out of 10 by K.S. Zerorez Jacksonville
What do you like about our products and services?

Service man was extremely profession and did a great job.

Report a concern   September 10, 2014 — Rated 9 out of 10 by C.C. Zerorez Jacksonville
What do you like about our products and services?

Did what it was advertised to do.

Report a concern   September 10, 2014 — Rated 10 out of 10 by B.B. Zerorez Jacksonville
What do you like about our products and services?

There is no chemical smell but a pleasant odor. Also the technician was very timely and courteous.

Report a concern   September 10, 2014 — Rated 10 out of 10 by B.A.P.M. Zerorez Jacksonville
What do you like about our products and services?

The tile cleaning process

Report a concern   September 10, 2014 — Rated 1 out of 10 by A.P. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Carpets are still damp after almost 48 hours.....and please don't tell me it's because of humidity outside; I've had ceiling fans and A/C fan running for 2 days. Also some minor stains in bedroom still there.


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