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based on 28809 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It got deep bluebberry stains out
Timelyness and complete service, and curtousey of your rep.
I like the clean feeling of my carpets without chemicals sitting on them.
Also, in all the years I have used Zerorez I've never encountered an employee with a bad attitude.
Carpets look great and was very impressed with your service !
I have a king size mattress that needed cleaned do to stains and paid 99 and it still looks the same. If the person who came out would of told us that all he could do is use some stuff to eat bacteria and that to get it cleaned right it would have cost around 225 dollars I could have saved the 99 dollars and tried cleaning it myself. They didn't even get the Koop aid stains out. He worked on it for like 45 min I was told but it looked the same as it did before you guys came out. Not sure what you can do to make it right but just wanted to let you know I wasn't very impressed.
First and foremost your service tech Patrick is a good guy, professional neat and squared away. However something was very wrong this time my carpet was cleaned. I have used Zerorez for the last 4 years and have been extremely happy with the results. However this time you could not remove the stains to my carpet. Patrick said he went over the carpet with every type of cleaner he had, protein etc. However the carpet still had stains on it. But I took a hot towel with just plain water and removed them I showed Patrick. You changed trucks and this new truck must not have the capability as the old one. If I have to clean the carpet after you leave then there is a big problem. I have a Bissel carpet cleaner and all I use is hot water and it did a better job than your system. I am very disappointed. Not sure if I will use you again. You are more expensive than anyone else and I don't mind paying for a service but when you don't preform to expectations then there is a problem. I cannot recommend you to any of my friends and family because you did not preform as advertised. Sorry but the truth is the truth!!!
My carpet was a challenge agreed as the condition is on the older side of ground in however I would think I could walk barefoot on it the day of the cleaning and at least the day after and not have to wash the bottom of my feet before putting shoes on to go outside!! Just sayin' !!
Once again, service was wonderful. My serivice guy arrived on time and and finished up 3 rooms in an hour with time to spare. My carpet and tile look awesome! I also love the citrus smell I get after the carpet has been cleaned. I doesn't smell like harsh chemicals.
reliability of arrival time and friendliness of representatives. Quality of cleaning of rugs depends on age and variety of carpet stains.
I was extremely pleased with the service Zerorez provided. The technicion was extremely knowledgeable and helpful when he came out to clean my tiles and grout.
Area rug looked very good after cleaning. Polite and professional service.
Prompt and efficient.
No chemicals.
Technician explained clearly and was very courteous and considerate.
As far as products, they are great! Have used you for carpet, upholstery, linoleum and now tile. Your service is what sets you apart. I have dealt with you in 2 different states and all servicemen have been polite, timely and get the job done right. Ive never had any complaints about anything!
I love that it's all natural and the people working for Zerorez were great!
No chemicals or toxic smells. Excellent, friendly service.
Your IICRC certs...
Friendly, prompt and courteous. Ivan did a graet job.
Friendly and professional. Amazed at the dirt and spots that came out of the carpet.
Products remove pet stains and cleans carpets in an environmentally friendly way, leaving no soapy or crunchy residue. Staff is friendly.
Did an excellent removing some set-in stains. The technician was very professional'
Does a good cleaning and techs are very professional.
Brian Simpson always does an awesome job for us. Your product works great and the citrus scent is a huge bonus for me.
Technician was curteous and knowledgeable and very efficient. Carpet dried in a timely fashion and looks great. Good job all round.
Rugs get and stay clean. Spots do not reappear after carpet dries. Best company that I have used. All tech's are good.
They showed up on time and explained the products they used and how they used them. I liked that they did not use harsh chemicals. I will use them again when needed.
I have been a customer ever since Zeorez began in Jax. Carpets not only look clean when they are finished, but stay clean looking for months and months.
How clean the carpets always come
Less drying time
Nice technician, careful, thorough job.
On time. great job.