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based on 26423 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Already referred a family member
Very happy with service and professionalism displayed by my technician, Chris. He was knowledgeable, prompt and considerate of my home and time.
Chris did a fantastic job on our older carpets. Extremely pleased.
Excellent customer service; very professional!
I had several red spots in which your worker said they will not come out. I would have appreciated him suggesting what to do as well as having a cleaner or solution to the problem.
Technician was very professional and did excellent work.
Great job and great people
how clean everything looks
Your employees are very considerate and prompt. I believe they put a great deal of effort in making sure the service is done well.
End result WA great,just like you want the end result.
Very prompt, easy to make an appt. Fabulous customer service and tech was very knowledgeable and helpful in giving I structions in how to maintain the wonderful cleaning. Have recommended zerorez Jacksonville to any and all who have carpet/tile/wood!! Thank you!!
In and out fast and nice smell after completion.
Chris was very attentive to our needs. Kept me informed about the cleaning procedure. He did a very nice job. Thank you.
Service and cleaning was great. Your tech Austin was most attentive. I felt like there was alot of attention to detail and that there was a real focus on customer satisfaction. Good impresion from beginning to end. Thanks
Fair pricing and really great people
We loved zerorez in the past, but were very disappointed this time. Although the grout in the tile and the carpet looked very good after cleaning, there was an odor left behind in our house. It was a fragrance that we did not expect and did not want. Not sure, why. After over a week it is finally starting to fade. Secondly, the technician splashed some product or the hoses left some product on our dining table and on the wall in our piano room. In addition, although the technician wore booties, there were foot prints all over our wooden floors that were very visible to us. I had to polish (on my hands and knees )every room in the house that has wooden floors. My husband had to steam clean the tile floors after the technician left (no product, just steam) because he could see a residue. I am not sure what happened this time, because we have been huge fans of Zerorez in the past and have recommended your company to a few people. I doubt that we will use your company again unless you go back to your old and better ways.
The service and professionalism!
It was quick service and Austin is a very nice young man and polite. He did a good job. I thought it was to be $129 though for the 4 rooms. The charge was $154. . Name removed
Very easy to do business with. Fair and upfront about pricing. Very pleased with the finished product.
They work. We have two big Labs and dog people know that no matter how clean they look----they really fool you! Professional and yet personable. We have used your service for years, and would not go to any other. I love the fact that you do not use any soap.
My house got a lot of dust dropped from the vents. I believe some sort of protection should be placed around the vents to stop the back flow. Sweeping the floor does not get that dust off of furniture. I have pictures of the mess created. I thought that the dust would be contained in some sort of bag or container.
All natural cleaners, no residue, service was on time and quick.
Careless worker. Never used corner protection. Didn't have all his equipment to complete the job. Went back to prior job to get it while in the middle of the job. Spilled cleaning solution all the way up the drive and into the garage. Several spot that he did deep extraction didn't get it dried. Had to get the areas retreated the next day. When I called the office to get the problem taken care of tried to schedule me for a time that was convenient for them not me the customer. Also ask for the owner to call but never heard from him. Won't use Zerorez again
Many stains did not come up during cleaning that I feel would have using a different service.
Your employee was very friendly and courteous, I give him high marks. However, the carpet looked good when wet but when dry it looks the same as it did prior to the cleaning. It was a total waste of $129.00. I went over a ZeroRez cleaned area with my hoover shampooer and did not believe the dirt that came up. Repeat, a total waste of money. If you want to see the results please contact me at Phone number removed. It has to be before 10/22 since I have decided not to take a chance with another carpet cleaning company and having the carpet replaced.
quality of service and end product when rugs are cleaned
Very thorough
Professional, efficient
Courteous and professional. Explains pro in detail and offer suggestions based on my specific needs.
Nice people,very professional
We were very pleased with the service and the end result.
I've used Zerorez many times over the past two years. I have to say though, that I didn't feel as good of a job was done this time. The rug kept an odor and the couch didn't brighten up the way it has with previous cleans