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based on 26423 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional service and great results.
Professional and on time. Great results! Will use again and recommend to others!
Your employee aimed to please and was very efficient.I would use you again thank you
I like the high quality of your product. My carpets are always soft and very clean after your visit.
I am very satisfied with Zerorez. My only concern is that the technician, Robert, is very high pressure regarding sales. He repeatedly tried to sell protective sealing for my carpets as well as grout cleaning for my tile. I told him clearly that I just wanted the carpets cleaned. This happened on Robert's previous visit as well.
The personnel that answer the phones are very professional.
No soap. Always reliable. Best for carpet cleaning.
I have used Zero Rez at least the past. 4 years and been very satisfied with the results. They treated the spots of I concern and were able to get them clean. This time all of the stains or extra dirty stains did not come clean. The tech said as the carpet ages it is not as resilient in stain removal.
All of our carpets were installed at various times and none if them cleaned up very well. I also noticed that when I walked on the carpet when it was still damp and then stepped on my tile floor it was not slippery. Usually it is very slippery ( basic). This makes me think rmthT the concentration if the cleaner was not as strong as usual.
Service was ourstanding from Julie in the office to Patrick in the field. Happy from start to finish.
It is sometimes uncomfortable to have strangers coming in to your home, however this experience was far from uncomfortable. David was fantastic. After introducing himself, he explained the process and walked through the areas to be do done. His professional and congenial personality gave me a feeling of trust and confidence. He worked efficiently and cleaned up as well. Halfway through the family room carpet, he called me to compare what was done to what was not…what a difference! I was astonished at how clean our carpets looked when David was finished. I will definitely use this service again (requesting military David) and recommend Zerorez to everyone.
Everything
Carpets look great again.
On time, CLEAN!, very thorough and did a fantastic job! Tech explained everything he was going to do and I was, as always, very pleased with the results!
I am very happy with Zerorez. They get out 99% of spots and it smells fresh and pleasing and leaves no residue. Marge Monteith
The technician was thorough and explained well how much various services would cost. They were able to get the cat stink out of the carpet and have it smell fresh again.
no soap residue
Awesome service with very knowledgeable people! Ivan did everything he could (and succeeded) to get some serious pet stains out. Very professional and personable as well!
The smell of my clean carpet was very refreshing and not at all of a wet dog!
Thank you zerorez!
A rep came out on 10/12 to look around to be able to give us a quote. 1 week later I still had not heard back from anyone, so I sent an email asking for the quote. I received back a quote with a price of $0.00. I called the office and the lady told me that the system was messing up and that they would have a quote to me the next day. (10/23). Today, 10/27, I still have yet to receive a quote or anything back from anyone.
The Technician was professional and listened to my needs regarding my carpets. He answered all my questions before beginning the process. He also was respectful of my home and careful not to damage anything in the process of proving the cleaning service. He explained what he would be doing so I knew exactly what to expect before he began cleaning.
The customer service is wonderful and the carpets looked great! This was my second time using Zerorez and it won't be my last! Thank you!!
At this time I am satisfied with all products used in my home. We've already had a mishap, and it cleaned up nicely. The smell of your product at the beginning of service was extremely noxious. but I had a surgical mask and that helped tremendously. I very much liked the cleaning aspect and the urine odor seems to have been handled. I appreciated the quickness of the entire process and your repre-sentative, David (military) was very professional, helpful and courteous. A good experience, which I will certainly use again, when needed. Put me on your annual renewal notification. Name removed
No smelly chemicals
The service was excellent, the technicians neat and courteous, and the result was outstanding.
WOKV advertising during Sean Hannity and Rush Limbaugh
Zero Rez does not use soaps behind on the carpet that are dirt magnets.
Ben was very informative and professional. We were very pleased with the entire experience
Ashton is an amazing young man and did a wonderful job on my project. I love the processes as my carpet, chair & rug feels so clean and looks so good.
Thank you.
Prompt Professional
Very professional services.
Professional representative.
Very professional and great job on carpets