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based on 26423 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I can always count on a quality job done by knowledgable representatives.
We're not 100% certain the fault lies entirely with Zerorez since our carpet is over 10 years old, but we suspect the serviceman did not pre-treat the spots because they did not all come out. Also, we had the sofa cleaned by your company and there are stipe-like marks that don't seem to go away even when we brush the fabric nap in different directions. Hopefully that will go away with time but we can never remember having that problem before. Also, the arm of the sofa was especially dirty which was discussed with the serviceman prior to his beginning the cleaning. When my husband saw that the area was still in less-than-satisfactory shape, he cleaned it himself with a towel and some of YOUR spot cleaning product that we've used for years. It is much cleaner now. So, we are again wondering if any pre-treatment was accomplished. We've been customers of Zerorez for a number of years now and have recommended your company to neighbors and even our condo association. This is the first time we have ever experienced a less-than-satisfactory opinion of your work.
Timely efficient serbice
Smells fresh, and dries quickly!
I had a very nice service person One of the most polite gentleman I have met in this industry, he actually cares about his job and how it looks thank you Brian
My floor looks new again and I know that all the germs that were there because of filthy grout are now gone.
You do a good job.
Quick, professional, on time, super friendly technicians, clean smelling product. Love Zerorez!!!
ZeroRez's technician was very respectful and answered all of our questions. Very friendly guy. The carpet looks and feels great. (Thank you Ben!) I did not feel any pressure to buy additional services or products and the price was exactly as quoted on the phone. I will definitely call these folks again. Highly recommended.
very professional, explained each step and my 8 year old sofa looks new. Good advice on how to take care of it in the future
Your tech, David, was very professional, polite and did a great job!
David did a great job. Knowledgeable, helpful, efficient. Job well done.
Reliable, reasonable price, company philosophy and approach.
Brad was friendly and provided a great customer experience.
No chemichals, great job cleaning the carpet.
No chemicals/residue
Great customer service
I was impressed that you provided protection for the corners that would be in contact with your hoses. Your tech advised me in advance that he might not be able to improve certain areas of my carpet instead of making excuses after cleaning. As it was, the area that he questioned came up just fine. After the scheduling got straightened out, the experience was a positive one.
Your product and services WORK!! I have had my carpets cleaned by you guys 3x now and my carpets look great considering they are from 1997 and I never get the protection additive. I am a dog owner too.
Always top-notch customer service!!!
Great service! I've used you before and I will use you again. I recommend you to my friends and family also. You guys do great work!
Professionalism, courtesy, quality work and timely.
Good technician who did a good job. Honored the price quote advertised and did not use a bait/switch strategy often used by your competitors. That is, you did not advertise one price and discover it actually was going to cost substantially more.
My experience with Zerorez was a very positive one. The service technician was prompt and thorough. My carpets look great!
Quality work, Great People
I've never seen such honest commitment to total customer satisfaction. You guys are fantastic and I will definitely be a repeat customer!
My carpet and couch actually look new again. They were both badly stained and replacemt was a serious consideration. This was cleaning was truly amazing and very affordable.
The technician was friendly. He did an amazing job. The 23 year old carpet looked great and the house smelled amazing.
He came on time . He was very through explaining what he would be
Would be doing. The carpets and pieces of furniture turned out
beautifully...
Good customer service- always do a great job on carpets
Ivan was great! Everything came clean and smelled so fresh afterwards! Thanks!
Efficent nd thoroygh
Very friendly staff and excellent service!!!