Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28845 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 2, 2017 — Rated 10 out of 10 by R.H. Zerorez Jacksonville
What do you like about our products and services?

You did a great job.

Report a concern   December 2, 2017 — Rated 10 out of 10 by T.B. Zerorez Jacksonville
What do you like about our products and services?

Knowledge of technician and job well done. Carpet was clean and looked great.

Report a concern   December 2, 2017 — Rated 10 out of 10 by D.K. Zerorez Jacksonville
What do you like about our products and services?

Collin arrived on time, called first. Was very neat and professional. Walked through the house with me to explain the carpet cleaning procedure and the pricing. The price I had been quoted over the phone was the same price I was charged. After about an hour the job was complete and I was pleased with the way the carpet cleaned up. A very good job, and very helpful people. I would highly recommend this company!

Report a concern   December 2, 2017 — Rated 10 out of 10 by L.R. Zerorez Jacksonville
What do you like about our products and services?

Cordial professional who provided great service with excellent results.

Report a concern   December 2, 2017 — Rated 5 out of 10 by C.G. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I still have stains in the carpet one week later. I vacuumed thinking maybe residue but still there. I would like for someone to come out spot treat/clean again.
Name removed
Phone number removed

Report a concern   December 2, 2017 — Rated 10 out of 10 by J.W. Zerorez Jacksonville
What do you like about our products and services?

The service man was excellent in his work ethic pleasant, eager to please and professional. I would request him again.

Report a concern   December 2, 2017 — Rated 6 out of 10 by B.D. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I was misquoted. I told the girl who called me to schedule the appointment that I have a couch, a chair, and an ottoman. She even asked if the couch was enough to sit 3 people. I said yes. However, she quoted me for a couch, a loveseat, and an ottoman. Thankfully, Courtney, the service tech that came out to do the cleaning saw the error and corrected it. He was very sweet, courteous, and professional. And tried really hard to clean my furniture well. But he missed the whole side of my couch where I had some speckle spots. He did say that they don't really clean sides of couches because they wrinkle. And the side where the spot was didn't get discussed. But I think he should have inspected the entire piece of furniture so he didn't miss anything. Not just the spots I pointed out to him. I didn't stay in my apartment for two days while the furniture dried. I come home and as I'm putting my furniture back into place, I notice the spot he missed. But, not I feel it's too late.

Report a concern   December 2, 2017 — Rated 10 out of 10 by H.B. Zerorez Jacksonville
What do you like about our products and services?

Prompt friendly service

Report a concern   December 2, 2017 — Rated 10 out of 10 by V.C. Zerorez Jacksonville
What do you like about our products and services?

Zeroed did an awesome job in my house. The service paid for itself by renewing our "artist" daughters carpet which i thought was hopeless! The service tech was very professional, and an excellent guy, zerorez is lucky to have him as an employee! Will definitely keep useing.

Report a concern   December 1, 2017 — Rated 10 out of 10 by M.S.D. Zerorez Jacksonville
What do you like about our products and services?

I have found them to be punctual, friendly and very thorough. I have used their services many times and am very satisfied. I liked my latest service tech the best he really paid attention to any problem areas we discussed. His name is Kourtney. I wish that I would have gotten his last name so that I could have informed your business regarding how please we are. Thank you, Zerorez now our home is ready for the Holiday Season.

Report a concern   December 1, 2017 — Rated 10 out of 10 by M.C. Zerorez Jacksonville
What do you like about our products and services?

Everything

Report a concern   December 1, 2017 — Rated 10 out of 10 by J.S. Zerorez Jacksonville
What do you like about our products and services?

Zerorez did a great job cleaning my carpets.

Report a concern   December 1, 2017 — Rated 10 out of 10 by E.W. Zerorez Jacksonville
What do you like about our products and services?

Robert was very professional. Did an excellent job, very thorough and efficient. Would ask for Robert again.

Report a concern   December 1, 2017 — Rated 9 out of 10 by K.H. Zerorez Jacksonville
What do you like about our products and services?

Carpets always look and smell great after services!

Report a concern   December 1, 2017 — Rated 10 out of 10 by K.R. Zerorez Jacksonville
What do you like about our products and services?

Reagan your representative was polite, personal, and went about the cleaning very processional.

Report a concern   December 1, 2017 — Rated 10 out of 10 by S.C. Zerorez Jacksonville
What do you like about our products and services?

Removes stains, dries quickly.

Report a concern   December 1, 2017 — Rated 10 out of 10 by A.B. Zerorez Jacksonville
What do you like about our products and services?

They are very safe for the environment and leave a nice clean aroma in the house.

Report a concern   November 30, 2017 — Rated 10 out of 10 by D.M. Zerorez Jacksonville
What do you like about our products and services?

I have used your company in the past when I worked for Gateway Community Service and was very satisfied, I will continue to refer your company for future work. The gentleman that came out was very professional and is a great access to your company and very respectful.
Did great job and just outstanding, very please with him.
Name removed

Report a concern   November 30, 2017 — Rated 10 out of 10 by J.M. Zerorez Jacksonville
What do you like about our products and services?

My carpets look wonderful. Clean and not sticky. Gavin was the technician and he was very polite and informative. I most certainly will use your company again and will recommend your quality of service to my friends.

Report a concern   November 30, 2017 — Rated 10 out of 10 by B.B. Zerorez Jacksonville
What do you like about our products and services?

Great service and great techs!

Report a concern   November 30, 2017 — Rated 10 out of 10 by L.F. Zerorez Jacksonville
What do you like about our products and services?

Friendly staff & superior cleaning process! Highly recommend this service to anyone looking for carpet cleaning,

Report a concern   November 30, 2017 — Rated 10 out of 10 by L.C. Zerorez Jacksonville
What do you like about our products and services?

Your service man Regan was very nice and competent. I like that your process removes the water from the area rugs and upholstery so that everything dries very quickly and there is no concern about the floors getting wet underneath the rugs. Regan also suggests that I get th tile area cleared so I tried it. The tiles look great and I will do that again and continue to use Zerorez.

Report a concern   November 30, 2017 — Rated 10 out of 10 by L.M. Zerorez Jacksonville
What do you like about our products and services?

My carpets look brand new. Great service!

Report a concern   November 30, 2017 — Rated 10 out of 10 by M.L. Zerorez Jacksonville
What do you like about our products and services?

Environmentally friendly. Excellent customer service from booking a reservation to execution of job by employee. Professional and friendly employee who cares about a job well done. Called ahead of time to see if there were any specific problems areas that needed special attention.

Report a concern   November 30, 2017 — Rated 10 out of 10 by C.B. Zerorez Jacksonville
What do you like about our products and services?

The technician was very courteous and did an excellent job! I would recommend and use this carpet service again.

Report a concern   November 30, 2017 — Rated 10 out of 10 by C.S. Zerorez Jacksonville
What do you like about our products and services?

The technician was professional and kind. I had 2 sick dogs the week before which is why I needed help with my carpets. He got all of the pet stains out. My carpet looks almost new again. Thank you!

Report a concern   November 30, 2017 — Rated 10 out of 10 by T.R. Zerorez Jacksonville
What do you like about our products and services?

Good experience all the way from making the appointment to getting my upholstery cleaned. Tech that came to the house did a great job and the furniture looked new again.

Report a concern   November 30, 2017 — Rated 10 out of 10 by Z.M. Zerorez Jacksonville
What do you like about our products and services?

Robert was prompt and walked us thru the complete process. He asked good questions and managed our expectations due to some current stains we wanted to remove. Overall, a great experience and great service!

Report a concern   November 29, 2017 — Rated 10 out of 10 by C.D. Zerorez Jacksonville
What do you like about our products and services?

Professional in every respect: arrival, explanations, thoroughness and a genuine eagerness to please. "Ben" was our technician, and he did a top-notch job.

Report a concern   November 29, 2017 — Rated 10 out of 10 by S.M. Zerorez Jacksonville
What do you like about our products and services?

Pleasant, efficient technician. We are hopeful the really bad stains will not return.


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