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26430 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The person was nice and thorough. Our tile looks better, but was hoping for more of a cleaner look for the price.
I paid extra for pet treatment and it still has an odor. The carpets seemed very wet.
We have used Zerorez several times and this time was the best we ever had. We had quite a few par stains and they did a really great job.
Excellent service
I don't like making negative comments and I understand that this is probably the busiest time of year but we were disappointed with the scheduling, we were told 1pm then it was moved to 4pm and then the truck showed up at 5pm. it just wasted our entire day waiting. Other than that, our only complaint would be that they did not clean behind the bedroom door so there is a small strip of carpet that was left not cleaned but I think that was simply because it was obviously a busy day for them, even the owner or manager came in to relieve the original tech; which I thought was admirable. All in all thought we were happy with the results
I like that the carpet is not left soaking wet and the carpet looks great after cleaned.
The technicians are all friendly and professional.
Great service technician. This is the second time we've used Zerorez and it was as good the second time as the first!
The tech was honest about what would and wouldn't be cleaned to what he felt was his satisfaction. He was pleasant and professional during the entire experience.
Arrive on time, good job on carpets, friendly technicians
always on time and usually able to remove stains and very professional
Great service, professional and clean carpets!
Great service and products used are ver safe and work well
All natural product and amazing clean. 4th time and always have a friendly and harding working employee. Best ever company!!
Carpets look like they were very cleaned. I still have black marks everywhere. Come back and do it RIGHT!
Great results & knowledgeable & friendly staff!
polite and professional service people.
I appreciate the personal customer service I have received. I like getting a human when I call and not all these time wasting prompts to click through .
I did have a problem when the first technician came out, but the followup was quick, friendly, and met my expectations. As long as Zerorez continues to run their company in a customer friendly way, I will always use and recommend them,
I was told a manager would call me to discuss the issues and never received a call.
They did what Zerorez rep said they would do He was very good I will request him next year
when I have my carpet cleaned again.
Very happy with results, tech was professional. Will use service again
The person who came out to do my floors was so nice and friendly and did an amazing job! I would and have recommended to all my friends!
I was able to get a quick appointment. The tech was also able to work me in earlier in the day. Kori and Brad were very polite and professional. Kori told me about other services the company provides and answered my friend's questions about grout cleaning, but did not feel
pressured to buy anything else.
First time I used Zerorez - my contact took the time to review what was needed and was very professional - carpet looks great!
The technician was great!
Excellent carpet cleaning and customer service
Reasonable pricing, pleasant workman, positive attitude. .... so far, great results.
It was quick and was well cleaned when he finished. Technician was very pleasant and knowledgeable
Prompt and did a very good job. He was so friendly and
and gave extra effort..
Received excellent service and in a fast professional way. Stains made by our dog were removed to satisfaction and carpet looks clean and fresh.
Great Customer service! Technicians are very helpful.