- Phone: 904-891-0631
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based on 29099 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt and professional.
Our technician was professional and courteous. His name was Corey. The carpets look great and there is no residual "crunchiness".
Friendly professional service
The service technicians are professional and communicate well. I understand what will be done and what areas likely will not fully recover to "like new" condition. However, I was pleasantly surprised that some problem areas did recover quite well! All areas were reviewed before and after the service was performed. I have used Zerorez before and will do so in the future.
The technician that came to clean the tile and grout did an excellent job. He arrived on time and was very professional.
i highly recommend Zerorez.
Courtney who came to our house was very professional and is the ultimate salesman. He was very diligent with the work he did. We are pleased with the job that he did.
We will be moving to Indiana and will definetly seek out the next Zerorez company. Thank you for being there for us over the years,
First name removed and Ed Last name removed
Products work well, service is always excellent
Professional, polite, thorough
After a day, smells musky
Great customer service
Robert Crowd was very knowledgeable about the service and all the ways to clean
my carpets. He worked swiftly and did a great job. It looks like I have new carpets.
I'm getting lots of raves from my family. I definitely will recommend to my family and
friends. Zerorez has lived up to their ads and my expectations. Thanks.......First name removed
Friendly service.
First time using your service I am very happy with it my house looks beautiful, I would recommend you to anyone that needs their carpets cleaned outstanding service...
All of our floors look great! Tile, wood and carpets look and feel clean and are stain free. I like that you don’t use soap just water.
The technicians, Collin and Dalton, were on time, very polite and informative. They worked for hours without stopping.
I like how there are no chemicles used and the carpets stay much cleaner for longer periods without the residue build up. Just like you advertise. The gentlemen who cleaned our carpets was very professional and worked very hard and efficiently.
Very professional and thorough! Loved the results.
That you use your own treated water and leave no soggy carpet. The staff are always nice and professional.
Eric was on time, knowledgeable, friendly and got the job done quick. My carpets look brand new. So grateful.
Great job
No soap in the cleaning process. Our carpets look great afterwards!
Great staff. Always very professional, courteous and helpful!
Nice and clean
It was a pleasure dealing with the customer service team as well as the technician. Truly a wonderful experience and I would recommend to everyone. My carpet turned out better than expected.
We have used Zerorez on several different occasions and continue to have the same results with a knowledgeable technician who is professional, courteous and efficient and our tile floors, carpets and furniture look fantastic. Highly recommend Zeroez.
Robert, my technician was incredible! He knew how to clean my carpet by identifying the problems and explained to me how Zero Rez can help.
Service is excellent and service person is on time, knowledgeable, and friendly. Products seem to be of good strength working quality.
The tile cleaning was done wonderfully! My floors look brand new, and the grout came out perfect!
The professionalism of the guys Robbie and Courtney, Awesome! Highly recommended. Thanks Guys.
Ken Last name removed
The technician was nice and polite. However, I was not impressed with the quality of work. I know our floor was incredibly dirty. However, the technician did say that the residue probably caused by use of hair spray came up easily.
The technician did not do a goo job around the toilet and the floor behind the toilet was still dirty (not even cleaned). We have a small linen closet in the bathroom. I picked up everything off the floor so the tile could be cleaned (no more than 8-10 inches deep) and left the door open.The technician closed the door and did not clean that tile. So when I opened the door after he left, there was a line across the floor where he had stopped with his tool and the tile in the little closet was still dirty.
In addition, we had an issue with the invoice. I paid with credit card. The tech did not even tell me the final amount. My husband had been told that it was $75 for the bathroom. Come to find out we were hit with a $54 service fee so when my husband received the receipt via email the charge was $129.00. He did argue and got the money back, but the person he had spoken to on the phone had never told him there was supposed to be a $129.00 minimum.
Overall, I was not impressed with your company and would not use them again or recommend them to a friend.
How cleaned the carpets are when your done.