Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28845 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 14, 2017 — Rated 10 out of 10 by G.B. Zerorez Jacksonville
What do you like about our products and services?

Quick ..... Nice young man

Report a concern   December 14, 2017 — Rated 10 out of 10 by H.M. Zerorez Jacksonville
What do you like about our products and services?

You all always get my carpet clean! Your service people always know exactly what to use to clean my carpet. I have used Zero Rez for years. I would not use anyone else!

Report a concern   December 13, 2017 — Rated 10 out of 10 by P.B. Zerorez Jacksonville
What do you like about our products and services?

Very good so far it came out great

Report a concern   December 13, 2017 — Rated 10 out of 10 by R.D. Zerorez Jacksonville
What do you like about our products and services?

Fast, thorough and efficient.

Report a concern   December 13, 2017 — Rated 10 out of 10 by K.L. Zerorez Jacksonville
What do you like about our products and services?

The service tech was very nice and knowledgeable.

Report a concern   December 13, 2017 — Rated 10 out of 10 by E.H. Zerorez Jacksonville
What do you like about our products and services?

Great customer service! Did a fantastic job. Knowledgeable about their products.

Report a concern   December 13, 2017 — Rated 10 out of 10 by L.A.M.L. Zerorez Jacksonville
What do you like about our products and services?

Just about everything our technician Corey was professional and did a wonderful job.

Report a concern   December 13, 2017 — Rated 10 out of 10 by R.W. Zerorez Jacksonville
What do you like about our products and services?

friendly, efficient, honest

Report a concern   December 13, 2017 — Rated 0 out of 10 by C.I. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Our bedroom rug was still wet at the of 34 hours. I went and bought fans to try and dry it up. Perhaps a problem with the equipment but our living room only took 12-14 hours and it was dry. Driver also got stuck in our front yard. I understand it was wet but he left a huge hole. Shouldn't he have been responsible to fill it instead of me (62 years old) taking the wheelbarrow to the road and filling it with dirt & fixing his hole??

Just disappointing experience.

Report a concern   December 13, 2017 — Rated 10 out of 10 by R.K. Zerorez Jacksonville
What do you like about our products and services?

I have used the service several times now and have been pleased with the results. The reps are courteous and make sure that I’m satisfied before leaving the house.

Report a concern   December 13, 2017 — Rated 7 out of 10 by M.L. Zerorez Jacksonville
What could we do to improve?

The first service I had, over a year ago, I think, was much better. The guy took his truck me to do the job right and didn’t rush through it. I had to point out obvious missed places to this guy. And the next day, after drying, we could see more places. We weren’t happy this time. It seemed like he was just vacuuming the carpet. Now I wondering if that how he got to our house an hour ahead of schedule. I wouldn’t be surprised if the previous appointments don’t complain.

Report a concern   December 13, 2017 — Rated 10 out of 10 by J.S. Zerorez Jacksonville
What do you like about our products and services?

How quickly I was scheduled and how fast the technician worked. Everything turned out beautiful.

Report a concern   December 13, 2017 — Rated 10 out of 10 by J.C. Zerorez Jacksonville
What do you like about our products and services?

Did a great job! Very thorough and professional.

Report a concern   December 13, 2017 — Rated 6 out of 10 by G.K. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Some areas in my carpet are dirtier than before they were cleaned. It looks like dirt was pulled to the surface but not removed. I would like to have them redone.

Report a concern   December 12, 2017 — Rated 10 out of 10 by N.F. Zerorez Jacksonville
What do you like about our products and services?

Best cleaning service in Jacksonville.

Report a concern   December 12, 2017 — Rated 10 out of 10 by C.J. Zerorez Jacksonville
What do you like about our products and services?

Thank you for being on time and for doing such a wonderful job. Michael was very polite and professional and completed the work in a timely manner. Will be calling on you guys again.

Report a concern   December 12, 2017 — Rated 8 out of 10 by B.S. Zerorez Jacksonville
What could we do to improve?

Bring two employees that way you have a team that could move furniture around so you can clean the place properly I don’t expect to pay you for a service in which I have to do everything but you just come and put spray down and vacuum it up

Report a concern   December 12, 2017 — Rated 10 out of 10 by M.S. Zerorez Jacksonville
What do you like about our products and services?

Brad did an amazing job. Everything looks great. Thank you.

Report a concern   December 12, 2017 — Rated 10 out of 10 by H.K.M. Zerorez Jacksonville
What do you like about our products and services?

Dependable service

Report a concern   December 12, 2017 — Rated 10 out of 10 by K.F. Zerorez Jacksonville
What do you like about our products and services?

Great service!! Conscience employees.

Report a concern   December 12, 2017 — Rated 10 out of 10 by A.M. Zerorez Jacksonville
What do you like about our products and services?

Professional and very well done!

Report a concern   December 11, 2017 — Rated 9 out of 10 by J.S. Zerorez Jacksonville
What do you like about our products and services?

The tile and grout looked like new after the cleaning.
The technician was knowledgeable and helpful and arrived on time.

Report a concern   December 11, 2017 — Rated 10 out of 10 by T.H. Zerorez Jacksonville
What do you like about our products and services?

Fabulous service!! Give that boy a bonus!!!

Name removed

Report a concern   December 11, 2017 — Rated 10 out of 10 by C.R. Zerorez Jacksonville
What do you like about our products and services?

odor free, cleans with no after effects. Does great job. Dries fairly quick.

Report a concern   December 11, 2017 — Rated 10 out of 10 by P.K. Zerorez Jacksonville
What do you like about our products and services?

The service was great. Carpet looks good. I was very please with the results and will let my family and friends know about your company. I glad my daughter in law got your phone number off of the radio. Thanks for the good service.

Report a concern   December 10, 2017 — Rated 5 out of 10 by M.N. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

My carpets look clean and bright. I had a problem with them drying. Last year a large blower helped dry the wet carpets,this year I was told to use my fans and air conditioning. It was too cold to use the air and I am still using my fan to dry the carpet. I was told it would take them 6 to 8 hrs to dry, without that large blower which you brought last year that was impossible.

The young man that came was very nice and polite and did a good job but I do believe that if I use your company again something would have to be done about drying the carpets like you all did last year. Name removed

Report a concern   December 10, 2017 — Rated 10 out of 10 by L.A. Zerorez Jacksonville
What do you like about our products and services?

Great service, on time, carpet looks great!

Report a concern   December 10, 2017 — Rated 9 out of 10 by L.B. Zerorez Jacksonville
What do you like about our products and services?

Technician (Gavin) was professional and the cleaner used on our cotton sofas wasn’t harsh so didn’t cause any strange chemical lines once dry.

Report a concern   December 10, 2017 — Rated 9 out of 10 by F.R. Zerorez Jacksonville
What do you like about our products and services?

Was glad the technician did not try to sell me extra treatments or up charge.

Report a concern   December 10, 2017 — Rated 10 out of 10 by P.F. Zerorez Jacksonville
What do you like about our products and services?

On time. Great job cleaning carpet. Friendly employee.


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