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based on 29727 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Did not spend enough time on the areas of concern. These areas were pointed out prior to the cleaning. At the end of the cleaning they still needed attention. The tech went back over some of the areas that were identified and they came clean with the extra effort. However, by going back over them, I'm sure the protection that I paid extra for was removed. Also, I found other areas that needed that extra attention after he left. My carpet is not as clean as I had hoped and I do not feel the extra protection remains on the carpet since it was treated before he did some extra cleaning on the area. Also, the carpet was extremely wet in areas. It took much more than 8 hours to dry.
I never used Zerorez before, but needed my tile floor and grout cleaned because the previous occupant of my home had a dog that really stained the floor. Kaden — of the JAX Zerorez team — did a great job!
Professionalism and knowledge. Took his recommendations seriously and glad I did.
Everything!
My technician was an 1.5 late
Dirt tracks left on wood floors had to be cleaned after technician departed. Resiude left on floor afte rmachine simply moved it around.
Completely professional, and friendly! Always willing to accept and complete any suggestions you might have. THE BEST carpet cleaners!!!
Three different calls from your office to verify an appointment, and each time I gave them the homeowner name and phone number
The technician was extremely polite and made sure that he viewed the entire residence to make sure of what needed to be cleaned and what the price would end up being
Professional. Clean. On time. Efficient.
Prompt and a great job by the employee
Timely courteous and the service delivered as advertised
Great service, technician was very professional and friendly - do a good job. Will definitely use this company again.
Cleaned well and dried fast
On time, super nice, very professional. All of my floors (tile, travertine and carpet) look amazing. I will definitely use again and recommend to anyone.
Cleaning was quick and well done!
Cleaning
Process
I think it was fine. I would have the tech cover their feet though
The guy you sent out was very professional and thorough. However, I think your green approach lacks the necessary chemicals to achieve better results. I was very disappointed with your company's inability to remove the dust Edge along baseboards and certain spots on the carpet.
Professional
appointments; clean cleaners; pleasant.
Clean, clean, clean...rugs, carpets and tile!
Friendly , on time service.
You should be very proud of your representative Collin! What a nice young man! Not only did he do an excellent job cleaning our very dirty carpets, he was very polite and helpful and fair suggesting other services we needed. We are very happy with the outcome and very satisfied with our nice,clean carpets. It’s so refreshing to have someone like Collin who has a great work ethic come and provide quality workmanship.
Cleans better lasts longer. Great service!
Tech was great. Called before hand to let me know he was on the way.
Put on booties before entering the house. Carpets, tile and outdoor furniture cleaned.
Everything looks nice and clean. Will be using again for sure.
Your technician was excellent. He arrived on time, and had all of his equipment assembled and ready to go by 9:30. He did an excellent job and was out the door by 10:10. I would recommend him to any customer!!
Roger Cable
The technician was very courteous and the carpets looked great!
They work
How well it cleaned our carpets
Very clean. Only issue I had was carpet was still wet 8 hours later.