Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 26439 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 17, 2019 — Rated 10 out of 10 by B.A. Zerorez Jacksonville
What do you like about our products and services?

Very pleased with the results as always

Report a concern   October 17, 2019 — Rated 10 out of 10 by Ben Budziak Zerorez Jacksonville
What do you like about our products and services?

Responsive
Careful
Accurate
Friendly
And professionally

Report a concern   October 17, 2019 — Rated 10 out of 10 by Lynn Muller Zerorez Jacksonville
What do you like about our products and services?

They work. Carpet clean, smells great, technician professional AND great price.

Report a concern   October 17, 2019 — Rated 10 out of 10 by Carol Menzer Zerorez Jacksonville
What do you like about our products and services?

No hidden costs..the price you quote is the price I'm charged. I've had couches and carpets cleaned. They always look and smell great. Clean and Fresh. The tech are always nice and friendly.

Report a concern   October 17, 2019 — Rated 10 out of 10 by K.A. Zerorez Jacksonville
What do you like about our products and services?

I am Name removed and Ben was my service rep on 10/15/19. I do not use social media, so just wanted to send you a note saying that Ben was very courteous and professional. He worked quickly, but thoroughly. I may ask for him, again, when we need additional services in the future. Thank you!

Report a concern   October 16, 2019 — Rated 10 out of 10 by P.K. Zerorez Jacksonville
What do you like about our products and services?

This is the third time we have had the loveseat cleaned by 2 different companies before Zerorez. Zerorez by far did the best job. Alex was very thorough, and the sofa and loveseat look new. Thanks so much. Will use your company again.

Report a concern   October 16, 2019 — Rated 10 out of 10 by M.L. Zerorez Jacksonville
What do you like about our products and services?

I was very pleased with the preview inspection of the conditions of our carpets and the following explanations of what it has to be done to clean them. The results were outstanding. I also like that it was a really transparent and fair contract. Nothing hidden and the guy who assisted us was very helpful. Thank you.

Report a concern   October 16, 2019 — Rated 10 out of 10 by G.M. Zerorez Jacksonville
What do you like about our products and services?

Excellent customer service and efficient process

Report a concern   October 16, 2019 — Rated 10 out of 10 by Madhu Soni Zerorez Jacksonville
What do you like about our products and services?

Kevin did the excellent job of cleaning my carpet. I post this on my facebook and share it with few groups and my real estate page to share his excellent.work. I refer to everyone on my social media.

Thanks,

Madhu Soni

Report a concern   October 16, 2019 — Rated 8 out of 10 by R.R. Zerorez Jacksonville
What could we do to improve?

High traffic areas do not look any better than before the cleaning

Report a concern   October 16, 2019 — Rated 10 out of 10 by Norma Frye Zerorez Jacksonville
What do you like about our products and services?

Brad was very knowledgeable about the process, he took his time and did an outstanding job. My tile looks like new and my area rug does as well.

Report a concern   October 16, 2019 — Rated 10 out of 10 by Rick McQuiston Zerorez Jacksonville
What do you like about our products and services?

Prompt, courteous and professional.

Place looks great and will recommend to others and reach out in the future for all our needs.

Thanks,
Rick@kpt

Report a concern   October 15, 2019 — Rated 10 out of 10 by M.R. Zerorez Jacksonville
What do you like about our products and services?

Brad is amazing. He is so helpful. He came back because we noticed a cat pee smell in a closet and he treated that closet for us. He does such a great job and always with a smile!

Report a concern   October 15, 2019 — Rated 10 out of 10 by Sue Nemeth Zerorez Jacksonville
What do you like about our products and services?

Your service is always reliable and professional. Zerorez has a product for carpet cleaning that I really appreciate. Now that I have had my tile cleaned and sealed I see that your company also does an excellent job in this area. On every occasion your techs have been very hard workers, polite and pleasant. Great results from a great company.

Report a concern   October 15, 2019 — Rated 10 out of 10 by R.T. Zerorez Jacksonville
What do you like about our products and services?

Fast and friendly service and my carpets look great!

Report a concern   October 15, 2019 — Rated 10 out of 10 by C.L. Zerorez Jacksonville
What do you like about our products and services?

Jevin tried to get the stains up. He worked, arrived when he said he would. Great customer service on the phone

Report a concern   October 15, 2019 — Rated 10 out of 10 by Betty Torrence Zerorez Jacksonville
What do you like about our products and services?

Like the idea of protecting and keeping my carpets clean.. without residue, and ZEROREZ is the ONLY one I found to do what they say they will do. They guarantee and they stand behind their word.
I have already spread the word, and will continue... They are a good company and great service people.

Report a concern   October 15, 2019 — Rated 10 out of 10 by Mary Jackson Zerorez Jacksonville
What do you like about our products and services?

My technician was awesome. We had a latex paint stain that had been on my son's carpet for 2 years and was told by Chem Dry it would never come out. Imagine my surprise when it was gone after the Zerorez cleaning. They certainly exceeded all my expectations!

Report a concern   October 15, 2019 — Rated 10 out of 10 by C.A.D. Zerorez Jacksonville
What do you like about our products and services?

Great service

Report a concern   October 14, 2019 — Rated 10 out of 10 by S.C. Zerorez Jacksonville
What do you like about our products and services?

My bathroom floor looks amazing. Tech was very friendly!!

Report a concern   October 14, 2019 — Rated 10 out of 10 by Roger Murray Zerorez Jacksonville
What do you like about our products and services?

Very professional, I would recommend to anyone, Thanks for the great work.

Report a concern   October 14, 2019 — Rated 10 out of 10 by C.S. Zerorez Jacksonville
What do you like about our products and services?

Our technician was extremely fast and professional. The floors look great. We will definitely recommend your service and reschedule in the future. Thank you!

Report a concern   October 13, 2019 — Rated 9 out of 10 by B.C. Zerorez Jacksonville
What do you like about our products and services?

Nice, efficient staff. Good cleaning of our upholstery.

Report a concern   October 13, 2019 — Rated 5 out of 10 by J.F. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The service was excellence but the equipment just didn’t pull the dirt from the grout. The house is only two years old and I’ve scrubbed the dirt from the grout twice now and it’s a lot of work. So I decided to give it a go with your company. Unfortunately, the tile was clean in certain areas but it didn’t pull the dirt from all the grout so I had to get on my hands and knees to make sure it was cleaned before your company employee sealed it. Now he worked really hard on the floor so it was nothing that he did wrong it just didn’t work well on our floor. I spent most of the night cleaning the tile again because of the grout residue that was left behind. I will perform a pre-cleaning of the grout before it’s cleaned by your company next time. I really wish it would have work because it’s a tough job doing it by each individual tile. There was also an area where the machine tore the grout right out of the floor. I did take some pics of the missing grout and the residue from the cleaning if you need those.
Thank you to your company and the effort your employee put into it. He was top notch!
Thanks again, First name removed

Report a concern   October 13, 2019 — Rated 10 out of 10 by Rebecca Jones Zerorez Jacksonville
What do you like about our products and services?

The technician took his time and did a great job. My carpet feels, smells and looks clean. Thank you for taking your time and pride in your work.

Report a concern   October 13, 2019 — Rated 10 out of 10 by S.T. Zerorez Jacksonville
What do you like about our products and services?

Reliable, prompt, thorough

Report a concern   October 13, 2019 — Rated 10 out of 10 by S.L. Zerorez Jacksonville
What do you like about our products and services?

Quality and timeliness

Report a concern   October 12, 2019 — Rated 4 out of 10 by T.C. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

didn't do a good job of cleaning - tile and showers were still dirty

Report a concern   October 12, 2019 — Rated 10 out of 10 by L.A.F. Zerorez Jacksonville
What do you like about our products and services?

Everything

Report a concern   October 12, 2019 — Rated 10 out of 10 by Gary Gersten Zerorez Jacksonville
What do you like about our products and services?

Your tech was very professional and a pleasure to work with!


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