Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 26439 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 11, 2019 — Rated 10 out of 10 by Stephanie Armusik Zerorez Jacksonville
What do you like about our products and services?

My tech Mitch Fowler was very professional and efficient. My carpet had needed cleaning for a number of years and i can say it looks almost new again!

Report a concern   November 10, 2019 — Rated 10 out of 10 by K.G. Zerorez Jacksonville
What do you like about our products and services?

Excellent product! Customer Service is above and beyond!!

Report a concern   November 10, 2019 — Rated 10 out of 10 by T.M. Zerorez Jacksonville
What do you like about our products and services?

It was very easy to make an appointment, dates and times available were very convenient. Moises called when he was on his way and was very professional. My rugs and furniture look great!

Report a concern   November 10, 2019 — Rated 10 out of 10 by T.C. Zerorez Jacksonville
What do you like about our products and services?

Great service. Alex was on time and very professional. Highly recommend Zerorez. Affordable and reliable.

Report a concern   November 10, 2019 — Rated 10 out of 10 by J.S. Zerorez Jacksonville
What do you like about our products and services?

I liked the fact that the process is chemical free, and eco friendly.

Report a concern   November 10, 2019 — Rated 9 out of 10 by Barry Ponder Zerorez Jacksonville
What do you like about our products and services?

Employee was very courteous and timely. However there is a haze left on my tile. I have tried to mop it out. We shall see. I don’t like the residue. Zerorez???

Report a concern   November 10, 2019 — Rated 10 out of 10 by Regina Regan Zerorez Jacksonville
What do you like about our products and services?

Great job- on time, professional and knowledgeable- will definitely use again

Report a concern   November 10, 2019 — Rated 10 out of 10 by G.W. Zerorez Jacksonville
What do you like about our products and services?

Our Technician Alex was professional, friendly and did a great job on our sofa, area rugs and chairs. Getting an estimate and setting an appointment was very easy and fast with your friendly staff.

Report a concern   November 10, 2019 — Rated 10 out of 10 by S.M. Zerorez Jacksonville
What do you like about our products and services?

The service is great, my carpets are clean and the house smells good after. i have had this caret for a good while and hey always look real good when they are cleaned. The gentlemen that came was awesome also.

Report a concern   November 10, 2019 — Rated 9 out of 10 by B.W. Zerorez Jacksonville
What do you like about our products and services?

Your tech was knowledgeable, competent, and helpful.

Report a concern   November 10, 2019 — Rated 10 out of 10 by Rhonda Livingston Zerorez Jacksonville
What do you like about our products and services?

Fast drying and the technician was very knowledgeable on the process.

Report a concern   November 10, 2019 — Rated 10 out of 10 by Ray Sechler Zerorez Jacksonville
What do you like about our products and services?

EXCELLENT SERVICE REP.

Ray & Mary Sechler

Report a concern   November 9, 2019 — Rated 10 out of 10 by Vicki Deatherage Zerorez Jacksonville
What do you like about our products and services?

I have used you company before and consistently your staff provides excellent service and boy do my carpets always look tons better. Brad did them this time - very professional and knew how to handle those "tough" areas to clean.

Certainly have told others in here as Brad did my friends The Bosses' the other day in Johns Glen.

Report a concern   November 9, 2019 — Rated 10 out of 10 by M.H. Zerorez Jacksonville
What do you like about our products and services?

Job well done

Report a concern   November 9, 2019 — Rated 9 out of 10 by E.K. Zerorez Jacksonville
What do you like about our products and services?

very timely and friendly. How carpets buckled, but thankfully they recovered. Great job cleaning and what we liked most...not so wet

Report a concern   November 9, 2019 — Rated 6 out of 10 by P.F. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

There was a track on the floor from the hose and a few water spills.

Report a concern   November 9, 2019 — Rated 10 out of 10 by W.P. Zerorez Jacksonville
What do you like about our products and services?

Dale was super friendly and very informative.

Report a concern   November 9, 2019 — Rated 10 out of 10 by D.S. Zerorez Jacksonville
What do you like about our products and services?

Quality service cleaning by courteous technician receptive to homeowner’s trouble areas

Report a concern   November 9, 2019 — Rated 10 out of 10 by Dianne Reed Zerorez Jacksonville
What do you like about our products and services?

Best carpet cleaning ever !!

Report a concern   November 8, 2019 — Rated 10 out of 10 by T.D. Zerorez Jacksonville
What do you like about our products and services?

The carpeting came out really clean. Mitchell was very nice and polite. He did a great job. Thank you so much.

Report a concern   November 8, 2019 — Rated 10 out of 10 by P.E. Zerorez Jacksonville
What do you like about our products and services?

We were very pleased with Zerorez employees. They did an excellent job cleaning our carpet and sofa. I will definitely recommend Zerorez.

Report a concern   November 8, 2019 — Rated 10 out of 10 by B.S. Zerorez Jacksonville
What do you like about our products and services?

Technician was knowledgeable and professional. Service was great!

Report a concern   November 8, 2019 — Rated 10 out of 10 by Lisa Fitzpatrick Zerorez Jacksonville
What do you like about our products and services?

Fast service, absolutely no residue left on carpet. I’m a repeat customer and will use this service every time. Technicians are friendly, professional and efficient. I can’t recommend Zerorez enough. You won’t regret scheduling with them.

Report a concern   November 8, 2019 — Rated 10 out of 10 by W.W. Zerorez Jacksonville
What do you like about our products and services?

Polite. Efficient. Showed care for house. Priced as quoted. Did a great job. Your service tech is a great asset to your company

Report a concern   November 8, 2019 — Rated 10 out of 10 by S.H. Zerorez Jacksonville
What do you like about our products and services?

Technician was friendly, good listener, hard worker, knowledgeable. He called when he was on his way. Worked diligently while here. He had good suggestions and left with carpet looking and smelling nice and clean.

Report a concern   November 8, 2019 — Rated 10 out of 10 by A.A.J.T. Zerorez Jacksonville
What do you like about our products and services?

My tile floors and grout look so much better! Amazing how dirty grout can get.

Report a concern   November 8, 2019 — Rated 10 out of 10 by R.J. Zerorez Jacksonville
What do you like about our products and services?

Very friendly knowledgeable young man. Did a great job. Got stains out that were the for over a year. Keep up the good work.

Report a concern   November 7, 2019 — Rated 10 out of 10 by Tammy Martin Zerorez Jacksonville
What do you like about our products and services?

Our technician was friendly and professional. My grout looks so much better!

Report a concern   November 7, 2019 — Rated 10 out of 10 by P.M. Zerorez Jacksonville
What do you like about our products and services?

Technician arrived on time, was clean and carpets looked great.

Report a concern   November 7, 2019 — Rated 5 out of 10 by M.M. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Honestly the tech was a little talkative and really made a mess of by baseboards. I feel he was way aggressive with our furniture.

Response from Zerorez Jacksonville:

I really appreciate the feedback. I'm so sorry for the inconvenience, but I'd like to talk to you about your experience and see if we can get a technician scheduled to come out and clean those baseboards. Please give me a call at 904-287-5727, so we can get that taken care of for you.
Thank you!
Becky


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