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based on 26439 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You have very nice technicians that do a great job !!
I have a puppy dog. After Zerorez has been here the carpet looks like new.
Performed work as proposed. On time and carpets were nice and clean when finished.
Very Knowledgeable and Professional carpet technicians. Quick drying time and carpets look brand new.
Made my over 20 year old carpet look new! Wow!!!
Employee was super friendly and explain everything super good.
He did a fantastic job!
The technician, Brad, was very organized and thorough. He went through the process with me so that I would understand what would be taking place an updated me when needed.
Professional and efficient
Andrew did a wonderful job cleaning our couches and recliner. He was polite and well mannered, worked diligently, and cleaned up afterwards.
He got the worst pet stain up
Worst company in the world - will be filing a complaint with the State Attorney and BBB - your Technician was a waste of my time and came here to offer excuses - I legally have every right to tell my story truthfully and will use every opportunity in social media and state / federal agencies to share your ruining my tile, grout, and caulk.
My entire experience was excellent. From the online reservation system to wishing the tech well at the end of the day, it was perfect. Gerard was very through and pleasant. I will definitely use Zerorez Jax again!
Service tech was friendly. Carpet looked much better. Should add carpet tightening to service line. 1 circle of carpet protection was excessively sprayed in error and left wet and stained. He let us know to contact main number for clean up.
The technician arrived on time and was extremely efficient. The furniture looks great!
Very responsive and professional work.
Professional employees, gets the job done. Great prices.
Technician was on time and very professional. We felt that he knew what he was doing. Definitely made the rugs look cleaner.
Carpet is cleaner than any do-it-yourself or company previously used. Couch cleaning and the odor / pet feature great also.
Great communication!
Clean products with virtually no residue.
It was a great concern having my area rug cleaned over my wood floors but there was no problem at all. He even dried it with a large fan. He was very professional.
Great service, staff was very helpful.
Prices were great, the service was phenomenal from start to finish and I loved how fresh and chemical free my house smelt
I don’t feel the pricing on pet treatment for a chair and for a bedroom should cost the same. The room cost 40.00 and the chair cost 40.00. He only had to clean one foot up on the chair. It is a brand new chair, not a sofa, and we only wanted the very bottom of the chair cleaned. No cushions, no back, no arms, no top. Just the bottom 10” - 12” or so. There was nowhere near the amount of treatment as used on the carpet.
We knew there was a minimum cost to come out, and considering how little he actually had to clean, we feel the minimum cost was more than enough to cover what he did.
The guys who came out and cleaned the carpet were super nice and really did a bang on job. They also gave me tips and some stuff to keep it fresher between services. I’m a returning customer and every time you have had really nice people come out so please treat them well!
Organized, clean techs and did not push any of there products or extra service. Dale was very courteous and keep everything to a minimum. Would definitely use them again.
The way the technician cleaned up after himself
Professional, excellent personnel
Great service. Professional people