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based on 29139 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Better scheduling would be a huge improvement. My appointment for area rug cleaning was between 1-4 with a call 15 minutes before tech would show up. At 3:45 and no call I contacted the office and was told the tech was running behind. He finally showed up around 4:30. Before the tech left my customers property I scheduled a leather cleaning that was set for 1pm with a call if he was going to be late, letting him know that I take care of multiple properties and would be about an hour from Dr Aiosa’s. I left my customers office at 11:30 to meet up with the tech at 1. A no show at the scheduled time I contacted the office at 1:30 and again was told that the tech was running late. He showed up around 3:30. My customers pay me hourly and if a sub doesn’t show up I don’t get paid. I lost 4 hours yesterday because of the lack of consideration on the schedulers part .So with this being said it appears that jobs are being over booked and there is no focus on the customers time. This was the first time we used you for a property as we are looking for a 2nd company to our Dr office quarterly. Unfortunately we will still be looking
excellent service, and very professional
My tech was very nice and professional. He left my rugs looking brand new
No problems.... so far.
We have used ZeroRez for the last 6 years for both carpet and rug cleaning. We always get both excellent service and excellent cleaning. Andrew G. was our technician this time and he was great. See you again in 20201!
I like that the technician call ahead, show up on time with nice uniform, shoe covers and mask, explain step by step and explain the process. Offer descaunts to upgrade to a better service and the carpet looks great again.
Clean, no odor, professional, timely, fast, family friendly, animal friendly, exceeds expectations
Best process, no detergents residue keeping carpets cleaned longer, competitive prices, best technicians who are knowledgeable, courteous and PROMPT! What's not to LOVE! I've already recommended ZeroRez to server people!
Excellent service, the tech was amazing!
The carpet looks and smells great. The employee was informative and did an exceptional job.
Everything is so nice and clean! Austin was very friendly and listened to me. The whole process was quick!
Kendall was professional did upswell without pressure.
Very courteous & prompt. Did an excellent job on the floors. Glad to hear about the service you provide.
the serviceman did a fantastic job! we will be using you again. Thanks Kim Koslowski
Nick was amazzzzzzzing answered all questions very professionally and very kind and knowledgeable I would recommend to anyone. Only thing is I wish it would dry quicker but you guys are amazing thank you and thank you nick:) happy holidays to all
The carpet smells clean afterwards and the tech was very polite and aimed to make sure everything was to our liking
Took extreme care in making sure my tile and carpet was very clean. Showed up on time and the price was very reasonable.
The booking process easy (even though I had to change my appt twice) and our tech Austin was great. My carpets look great!
Carpets look great, easy to schedule, and company showed up to work at scheduled time.
Zerorez never disappoints.
Friendly and knowledgeable workers
The technician was excellent, I’m sorry I forgot his name. The carpet looks really good, it came out great.
Great product and great employees
Very pleasant team. Very efficient. Excellent results on our white carpet and white chairs. Will definitely recommend to others.
They do good work and are very friendly. I really appreciated the attention to detail and personable attitude that he had when he came to my house.
very good service
Great job!!
Great customer service and friendly staff, carpets look great.
onceagain an excellent job Name removed
Excellent service